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Account Manager with German, Dutch, or French

  • City of London, London
  • £26000 - £28000 per annum + Benefits
  • Permanent
Posted 9 days ago

Title: Client Relationship Manager German/Dutch/French Reports to: Head of Client Services & Account Management Location: Central London Start: Immediate Salary: £28,000 + Bonuses & Benefits Start: Immediate Our client provides data to business with expat employees and operate in over 400 locations globally. They offer online access to country reports and allowance calculators, and information on global mobility of employees. Data includes salary surveys, taxes, accommodation cost, employment law, benefits, etc. In this role you will work on international business clients, and manage a large portfolio of accounts, representing the business in your allocated markets. This is a great opportunity for a candidate who is looking to develop account management experience in an international environment, working as part of a multicultural team. Position Summary The Client Services and Account Management team is responsible for: Retaining existing clients; Finding and attracting new clients and prospects; and Working together with the development teams as part of the business development process. Main Responsibilities Retain and grow an assigned portfolio of clients, by keeping in touch with the clients business and HR teams, being aware of economic, political and social events which are likely to be of interest to the client and identifying the appropriate time to upsell additional products and services. This will involve: Acting as the primary client contact for technical and business enquiries; Meeting clients regularly on an agreed schedule, to answer any questions, maintain relationships and demonstrate new or revised products to them; Responding promptly to any incoming client inquiries (24hour response); Communicating regularly with international offices and making sure that they are fully aware of all client contacts in their territories / regions; Writing comprehensive meeting reports on all business meetings; and Training other members of the account team and exchanging market knowledge Identify new potential clients who might be interested in our clients offering, and make initial contacts as required. Skills Required Excellent people, communication and presentation skills. An ability to communicate complex issues clearly and simply both verbally and in writing. Proactive problem solver and ability to manage priorities. Strong attention to detail, and the ability to work comfortably with figures and numerical data. Fluent English + German, Dutch, or French up to mother tongue standard (both written and spoken) Educated to degree level or equivalent Previous experience within a B2B environment (Account management and Business development) Outgoing and personable team player, with the personal presence to be credible in major multinationals, governments and businesses of all sizes and types. International HR or tax experience is an advantage but not essential as full training will be given.

Compliance Specialist (French, German or Dutch)

  • London
  • £20000 - £24000 per annum + Benefits
  • Permanent
Expires in 13 hours

Your Profile: This is a great opportunity for an individual with a strong customer service background of around 23 years to branch into compliance within Marketing. Their European office is expanding and within their short but busy period here in Europe they have grown substantially and so can you! You must posses excellent written and communication skills in English as well as being fluent in one of the following 3 languages; French German, Dutch. The Ideal candidate must be able to work autonomously due to the Compliance manager being based in the US and have the ability to work in a fast paced environment. Key Responsibilities and Duties of the role: Overseeing third party websites in order to manage the unsanctioned sales and correct/ enforce accordingly. Monitoring and approving clients social media pages and websites, ensuring that they are compliant with current policies and procedures. Undertaking reviews and audits on current key accounts and ensuring they are compliant with the companys regulations. Investigating circumstances of fraud and disputed transactions, while liaising with the client and or financial institution involved, to resolve the problem. Utilizing the current Compliance database as well as other tools to investigate, monitor and appoint sanctions to senior management in regards to the violations of current contracts. Producing the compliance newsletters, trainings and other educational classes when required. Generating and implementing a European wide compliance training Manuel, as well as training to other departures and clients. Working alongside the other departments to ensure compliance within the office as well as provide customer service duties when required. What the Company Offer: £20,00024,000 per annum 25 days annual holiday + 8 bank holidays £200 worth of company products Company pensions scheme Contribution to gym membership Thank you for applying to Euro London Appointments, the UKs largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at ######.###. Please note that in order to process your CV we must receive it in a Word document.

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Italian plus Spanish Speaking Customer Advisor

  • Edinburgh
  • Up to £17000 per annum
  • Permanent
Posted a month ago

Vacancy Reference FPSG/SG/61606/KLPORTU Italian plus Spanish Speaking Customer Advisor, Edinburgh (West) £17,000 per annum Do you have a passion for delivering service excellence? Are you an excellent communicator who understands the benefits of utilising key questioning techniques? Would you like to work for a large Global Organisation? If you can answer yes to all these questions then look no further as we have the ideal vacancy for you! Undergoing an exciting period of growth, our client is a leading global outsourcing organisation, which provide Customer Service and Technical Support to a range of their clients. With a variety of opportunities available on a full time, temporary or permanent basis we are seeking strong candidates who have a passion for customer service. Role Responsibilities As an Italian plus Spanish Speaking Customer Advisor your responsibilities will include: The successful candidates will ideally have a background in a customer service role and a strong problem solving abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries NO SELLING INVOLVED! Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations. Ensuring that the information provided is clearly understood by the customer(s) Work as part of a team of customer consultants ensuring our overall grade of service and response times are fully achieved. Prompt and accurate completion of all administration activities to ensure full customer satisfaction Recognise when customer requirements are more effectively dealt with elsewhere and refer as appropriate. Keep up to date on new or enhanced products/services in order to provide a high quality service to customers. Full compliance with all legislative requirements Take part in and identify selfdevelopment opportunities and training needs Contribute to team and process improvements. Person Specification To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background: Fluent in Italian AND Spanish AND English Be able to commit to full time training for 24 weeks (fully paid) Excellent customer service skills Proven track record of building and maintaining customer relationships Positive and professional manner to be portrayed at all times Excellent communication and influencing skills Evidence of achievement against challenging goals and targets Customer Service Experience essential Excellent communication skills are essential Meeting targets and accuracy, quality, volume and to agreed service level agreements Operational Hours: Monday Sunday (Working 5 days out of 7 40 hours per week) Reward In return our client will reward you with: Excellent starting salary Generous holiday allowance Ongoing training and development Further career opportunities Monthly incentives prizes Pension Healthcare Discounts for various retailers and tourist attractions Childcare Vouchers Free onsite parking Free hot beverages Next Steps To be considered we require you to apply by emailing your CV Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

German/Italian/Spanish speakers wanted for Sales role

  • Newcastle upon Tyne, Tyne and Wear
  • £16000 - £20000 per annum + uncapped commission + incentives
  • Permanent
Posted a month ago

Frank Recruitment Group are rapidly growing and expanding! We are currently looking for language speaking Graduates and Sales professionals to join our Newcastle Head office! We are looking for the following language speakers to join our growing European teams in Newcastle: German speaking Trainee Recruitment Consultant Italian speaking Trainee Recruitment Consultant Spanish speaking Trainee Recruitment Consultant You must be fluent or native level in one of the above languages. We are a Global Recruitment firm and have offices in the UK, Europe, Singapore and Australia. Following a significant 2016 investment from TPG growth, we have been able to open up 2 new brands since April 2016; Anderson Frank and Pearson Frank and 3 new offices in 3 new locations! If you want to be part of this exciting hypergrowth that we are currently experiencing, this is the role for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######Previous experience in sales or telesales is advantageous but not essential! No experience required as all consultants receive industryleading training. Our 3 week training programme will be delivered to all new Trainees in our Newcastle Head Office from our highly experienced in house training team. We offer fantastic career progression, with the potential to progress from trainee to Team Leader in just 2 years. This is of course down to you and the hard work and effort you are willing to put in! We offer a competitive base salary of £1620000 plus uncapped commission with an OTE of £3040000. With fantastic incentives and company culture, this could be the perfect career move for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######.

German/Italian/Spanish speakers wanted for Sales role

  • Newcastle upon Tyne, Tyne and Wear
  • £16000 - £20000 per annum + uncapped commission + incentives
  • Permanent
Posted a month ago

Frank Recruitment Group are rapidly growing and expanding! We are currently looking for language speaking Graduates and Sales professionals to join our Newcastle Head office! We are looking for the following language speakers to join our growing European teams in Newcastle: German speaking Trainee Recruitment Consultant Italian speaking Trainee Recruitment Consultant Spanish speaking Trainee Recruitment Consultant You must be fluent or native level in one of the above languages. We are a Global Recruitment firm and have offices in the UK, Europe, Singapore and Australia. Following a significant 2016 investment from TPG growth, we have been able to open up 2 new brands since April 2016; Anderson Frank and Pearson Frank and 3 new offices in 3 new locations! If you want to be part of this exciting hypergrowth that we are currently experiencing, this is the role for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######Previous experience in sales or telesales is advantageous but not essential! No experience required as all consultants receive industryleading training. Our 3 week training programme will be delivered to all new Trainees in our Newcastle Head Office from our highly experienced in house training team. We offer fantastic career progression, with the potential to progress from trainee to Team Leader in just 2 years. This is of course down to you and the hard work and effort you are willing to put in! We offer a competitive base salary of £1620000 plus uncapped commission with an OTE of £3040000. With fantastic incentives and company culture, this could be the perfect career move for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######.

German/Italian/Spanish speakers wanted for Sales role

  • Newcastle upon Tyne, Tyne and Wear
  • £16000 - £20000 per annum + uncapped commission + incentives
  • Permanent
Posted a month ago

Frank Recruitment Group are rapidly growing and expanding! We are currently looking for language speaking Graduates and Sales professionals to join our Newcastle Head office! We are looking for the following language speakers to join our growing European teams in Newcastle: German speaking Trainee Recruitment Consultant Italian speaking Trainee Recruitment Consultant Spanish speaking Trainee Recruitment Consultant You must be fluent or native level in one of the above languages. We are a Global Recruitment firm and have offices in the UK, Europe, Singapore and Australia. Following a significant 2016 investment from TPG growth, we have been able to open up 2 new brands since April 2016; Anderson Frank and Pearson Frank and 3 new offices in 3 new locations! If you want to be part of this exciting hypergrowth that we are currently experiencing, this is the role for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######Previous experience in sales or telesales is advantageous but not essential! No experience required as all consultants receive industryleading training. Our 3 week training programme will be delivered to all new Trainees in our Newcastle Head Office from our highly experienced in house training team. We offer fantastic career progression, with the potential to progress from trainee to Team Leader in just 2 years. This is of course down to you and the hard work and effort you are willing to put in! We offer a competitive base salary of £1620000 plus uncapped commission with an OTE of £3040000. With fantastic incentives and company culture, this could be the perfect career move for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######.

German/Italian/Spanish speakers wanted for Sales role

  • Newcastle upon Tyne, Tyne and Wear
  • £16000 - £20000 per annum + uncapped commission + incentives
  • Permanent
Posted a month ago

Frank Recruitment Group are rapidly growing and expanding! We are currently looking for language speaking Graduates and Sales professionals to join our Newcastle Head office! We are looking for the following language speakers to join our growing European teams in Newcastle: German speaking Trainee Recruitment Consultant Italian speaking Trainee Recruitment Consultant Spanish speaking Trainee Recruitment Consultant You must be fluent or native level in one of the above languages. We are a Global Recruitment firm and have offices in the UK, Europe, Singapore and Australia. Following a significant 2016 investment from TPG growth, we have been able to open up 2 new brands since April 2016; Anderson Frank and Pearson Frank and 3 new offices in 3 new locations! If you want to be part of this exciting hypergrowth that we are currently experiencing, this is the role for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######Previous experience in sales or telesales is advantageous but not essential! No experience required as all consultants receive industryleading training. Our 3 week training programme will be delivered to all new Trainees in our Newcastle Head Office from our highly experienced in house training team. We offer fantastic career progression, with the potential to progress from trainee to Team Leader in just 2 years. This is of course down to you and the hard work and effort you are willing to put in! We offer a competitive base salary of £1620000 plus uncapped commission with an OTE of £3040000. With fantastic incentives and company culture, this could be the perfect career move for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######.

Italian plus Spanish Speaking Customer Advisor

  • Edinburgh
  • Up to £17000 per annum
  • Permanent
Posted 22 days ago

Vacancy Reference FPSG/SG/61606/KLPORTU Italian plus Spanish Speaking Customer Advisor, Edinburgh (West) £17,000 per annum Do you have a passion for delivering service excellence? Are you an excellent communicator who understands the benefits of utilising key questioning techniques? Would you like to work for a large Global Organisation? If you can answer yes to all these questions then look no further as we have the ideal vacancy for you! Undergoing an exciting period of growth, our client is a leading global outsourcing organisation, which provide Customer Service and Technical Support to a range of their clients. With a variety of opportunities available on a full time, temporary or permanent basis we are seeking strong candidates who have a passion for customer service. Role Responsibilities As an Italian plus Spanish Speaking Customer Advisor your responsibilities will include: The successful candidates will ideally have a background in a customer service role and a strong problem solving abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries NO SELLING INVOLVED! Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations. Ensuring that the information provided is clearly understood by the customer(s) Work as part of a team of customer consultants ensuring our overall grade of service and response times are fully achieved. Prompt and accurate completion of all administration activities to ensure full customer satisfaction Recognise when customer requirements are more effectively dealt with elsewhere and refer as appropriate. Keep up to date on new or enhanced products/services in order to provide a high quality service to customers. Full compliance with all legislative requirements Take part in and identify selfdevelopment opportunities and training needs Contribute to team and process improvements. Person Specification To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background: Fluent in Italian AND Spanish AND English Be able to commit to full time training for 24 weeks (fully paid) Excellent customer service skills Proven track record of building and maintaining customer relationships Positive and professional manner to be portrayed at all times Excellent communication and influencing skills Evidence of achievement against challenging goals and targets Customer Service Experience essential Excellent communication skills are essential Meeting targets and accuracy, quality, volume and to agreed service level agreements Operational Hours: Monday Sunday (Working 5 days out of 7 40 hours per week) Reward In return our client will reward you with: Excellent starting salary Generous holiday allowance Ongoing training and development Further career opportunities Monthly incentives prizes Pension Healthcare Discounts for various retailers and tourist attractions Childcare Vouchers Free onsite parking Free hot beverages Next Steps To be considered we require you to apply by emailing your CV Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

Italian or French Speaking Furniture Production Manager

  • London
  • £30000 - £35000 per annum + Negotiable
  • Permanent
Posted 15 days ago

Italian or French Speaking Furniture Production Manager / London / £30k £35k (Negotiable) / Permanent Skills: Furniture, Design, Product Design, Industrial Design, Manufacturing, Rhino, Keyshot, CAD, Interior, Art, Installation, Production. THE COMPANY A leading furniture and interior product design studio is currently going through an exciting period of growth and their team are currently in need of a talented Furniture Production Manager. You must have technical knowledge of furniture construction and project management skills to join this furniture design/production team as well as written and spoken French or Italian. The role will involve the development and management of high quality limited edition, bespoke furniture and interior products. Overseeing all stages of the design from development drawings, model making, quoting stages to the project management of the final fabrication and finishing of the pieces. The applicant should have prior experience in the production of high end/luxury furniture of various materials and finishes as well as experience liaising with suppliers across the continent. THE FURNITURE PRODUCTION MANAGER JOB Ability to multitask, and project manage the production of numerous limited edition / bespoke furniture pieces, of different scales and numbers. Working to develop samples and presentational templates for the sales department of the gallery. Interpreting sketches and drawings from artists into technical designs and working models and prototypes. Ability to oversee the quoting stages of various projects to produce production sheets and production schedules for upper management to understand the cost and lead time of the new and ongoing pieces. Liaising with other departments, eg marketing, logistics, and sales, and presenting results to management. Planning work schedules: checking and coordinating fabrication timescales, resources, and production information for promotion and marketing. Organising international and domestic transport and delivery of furniture and sculptures. Preparing care instructions and installation instructions for a wide range of projects. Experience in furniture quality control to be responsible for the condition checks and quality control of pieces and all necessary administration work surrounding the condition of the pieces. ABOUT THE FURNITURE PRODUCTION MANAGER Educated in product and/or furniture design. Excellent communication skills are also of the utmost importance. Be computer literate with experience in 2D and 3D CAD skills (Rhino and Adobe Creative Suite) Excellent attention to detail. Proven experience in a similar role with knowledge of a variety of fabrication and finishing techniques. Fluency in English is a must, as well as written and spoken French or Italian.

French & Spanish Speaking Customer Support Executive

  • Greenford, Middlesex
  • £26000 - £28000 per annum
  • Permanent
Expires in 20 hours

French & Spanish Speaking Customer Support Executive (Reference: SMJM334185) Euro London Appointments are working with one of the leading manufacturers of electrical equipment to the transportation, industrial and military industry. We are looking for a trilingual candidate who is fluent in English, French and Spanish to join their international customer support team in Greenford. In this unique position you will be responsible for providing the best experience to clients, and to be proactive handling customer queries and scheduling work and orders. There will be no cold selling, but it is expected that the successful candidate will prompt orders and go the extra mile to retain customers and ensure high level customer satisfaction. The ideal candidate will be: Fluent to native level in English, Spanish and French (all three languages) Able to communicate effectively with clarity and consistency Experienced in telephone customer services Able to upsell and go the extra mile to retain customers Solutions focused and have great attention to detail If you would like to apply to this fantastic opportunity, please send your CV to #####@######.### Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ######.###

Multilingual Customer Services Executive French & Spanish

  • Bourne, Lincolnshire
  • Negotiable
  • Permanent
Posted 7 days ago

My client, a leading UK business who are pioneers in their field are looking for a Multilingual Customer Service Executive to join their Customer Service team in Bourne. You will need to be fluent in French, Spanish and English and have a proven track record of working within Customer Service. As a Customer Service Executive you will be required to support the Export team in sales and customer support. You will provide full internal administration support and ensure a high customer service level. Duties will include but are not limited to Processing International sales orders as well as all communication with customer Devising and maintaining office systems, including data management (CRM) and filing Dealing with customer enquiries, also on behalf of the manager Resolving delivery queries Follow up on quotations Arranging export of international customer samples, international literature and stationary Issuing export documents for deliveries, i.e. commercial invoices Dealing with basic technical enquiries and providing product information Working closely with other members of the International Internal Sales/Customer Service Team Assisting Finance department with monitoring International customer accounts and payments Carrying out background research and presenting findings Opening proforma accounts Being involved in decisionmaking processes as required Ad hoc projects as directed Organising and maintaining diaries Assist with translation of European literature as required * Undertaking additional duties as required Essential skills required for this position are; Experience of working in a customer services role Fluent in French, Spanish and English Excellent presentation skills Strong interpersonal skills and comfortable working independently and within a team Collaboratively cross functionally Commercially astute and skilled in delivering customer solutions Credible and skilled in developing excellent customer/client relationships Analytical and able to present and report accurate data Verbal and non verbal communication skills With offices in Cambridge, Northampton and Peterborough The ONE Groups recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical. Whether you are looking to advertise a job, or take the next step in your career, we offer an evergrowing employment network, which currently exceeds 50,000 people in the East of England and The Midlands. We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace. This isnt just recruitment, its: Recruitment as it should be. For more information, call us or visit our website at ######.###

Italian plus Spanish Speaking Customer Advisor

  • Edinburgh
  • Up to £17000 per annum
  • Permanent
Expires in 16 hours

Vacancy Reference FPSG/SG/61606/KLPORTU Italian plus Spanish Speaking Customer Advisor, Edinburgh (West) £17,000 per annum Do you have a passion for delivering service excellence? Are you an excellent communicator who understands the benefits of utilising key questioning techniques? Would you like to work for a large Global Organisation? If you can answer yes to all these questions then look no further as we have the ideal vacancy for you! Undergoing an exciting period of growth, our client is a leading global outsourcing organisation, which provide Customer Service and Technical Support to a range of their clients. With a variety of opportunities available on a full time, temporary or permanent basis we are seeking strong candidates who have a passion for customer service. Role Responsibilities As an Italian plus Spanish Speaking Customer Advisor your responsibilities will include: The successful candidates will ideally have a background in a customer service role and a strong problem solving abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries NO SELLING INVOLVED! Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations. Ensuring that the information provided is clearly understood by the customer(s) Work as part of a team of customer consultants ensuring our overall grade of service and response times are fully achieved. Prompt and accurate completion of all administration activities to ensure full customer satisfaction Recognise when customer requirements are more effectively dealt with elsewhere and refer as appropriate. Keep up to date on new or enhanced products/services in order to provide a high quality service to customers. Full compliance with all legislative requirements Take part in and identify selfdevelopment opportunities and training needs Contribute to team and process improvements. Person Specification To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background: Fluent in Italian AND Spanish AND English Be able to commit to full time training for 24 weeks (fully paid) Excellent customer service skills Proven track record of building and maintaining customer relationships Positive and professional manner to be portrayed at all times Excellent communication and influencing skills Evidence of achievement against challenging goals and targets Customer Service Experience essential Excellent communication skills are essential Meeting targets and accuracy, quality, volume and to agreed service level agreements Operational Hours: Monday Sunday (Working 5 days out of 7 40 hours per week) Reward In return our client will reward you with: Excellent starting salary Generous holiday allowance Ongoing training and development Further career opportunities Monthly incentives prizes Pension Healthcare Discounts for various retailers and tourist attractions Childcare Vouchers Free onsite parking Free hot beverages Next Steps To be considered we require you to apply by emailing your CV Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

Italian with Spanish Speaking Level 1 Helpdesk Analyst

  • Greenock, Inverclyde
  • Up to £17000 per annum + excellent relocation package
  • Temporary
Posted 2 days ago

Italian/Spanish Speaking Level 1 Helpdesk Analyst Objective of the role: The objective of the Service Desk is to be the single point of contact between service providers and the Client on a day to day basis. It is also a focal point for reporting new incidents, requesting updates in existing incidents and making service requests and logging Service Requests. The CSC has an obligation to keep the client informed of service events, actions and service opportunities that are likely to impact the Client service or operation. The CSC is accountable for accurately capturing relevant statistical data, measuring SLAs and reporting variance in delivery performance to the Service Reporting function. Responsibilities: Work as part of a team, cocoordinated by the Service Leaders Have a detailed understanding of Service Desk responsibilities and service level targets Ensure a thorough knowledge of all procedures and processes Understand the support provided by the Service Desk Ensure that all call handling and logging, is handled in a timely manner, and that all Service Level Agreements are met Knowledge of all tools used: Remedy/Maximo/SCCD etc, IMKD, Forum, Mailin databases EnsExcellent standard of customer service Answer all telephone calls in a polite and professional manner Provide customer service support for Call Management queries Respond to customer enquiries within SLA Achieve high level of fix on phone Call dispatch to resolver teams Log all Password / PIN resets as a First Time Fix Pass high severity cases through to Production Service Management where appropriate Responsible for the communication of faults with Clients Resolver groups and 3rd Parties Responsible for all details to be updated in Call Logging Tools Support services for call taking, emails, self help, queue and Chat Ensure that all open tickets in all queues are updated daily with meaningful updates Take ownership of tickets when meaningful updates are not available and follow to completion Ensure that the escalation process is invoked for all calls nearing SLA or where there are not meaningful updates Update customers on tickets Chase resolver Groups for ticket resolution Confirm ticket resolution and closure Identify incidents which require special handling or attention, Priority 1, Executive Community, etc Assist, where necessary, in any additional tasks from Service Leaders Be an effective team member, contributing ideas within and also outside areas of responsibility Maintain effective communication with the Service Desk team members and resolver groups Work with Service Leaders to actively improve the service Attend Service Desk meetings as required Respond positively and promptly to all complaints and demonstrate actions to prevent recurrence Promote and grow customer confidence in the service and the Clients ability Ensure emails are managed within the agreed timescales on a daily basis Highlight to leadership if assistance with managing workload is required Expectations: The Level 1 Analyst is required to be professional in both personal appearance and in their attitude to their job. They must be proactive and able to work on their own initiative, ensuring a high level of professionalism is maintained at all times within the group. Able to communicate and negotiate with personnel of all levels. Have the ability to deal with people at all levels both internally and externally in an efficient and courteous manner. Take a Quality approach to all work carried out in the department and ensure all processes and procedures are documented in compliance with ISO Follow all documented Processes and Procedures for the Service Desk Be prepared to attend meetings as the representative of the Service Desk Continually strive to improve existing processes and identify new steps or gaps where necessary Working Hours 40 hours per week, flexible between the hours of 07.00 19.00 Monday Friday

European Sales Associate French or German Speaking

  • London
  • £25000 - £28000 per annum + 25-28k + 8-10k OTE
  • Permanent
Posted 2 days ago

Fast growth start up that wants to let you shine as you proactively grow their retail presence across Europe. Youll be central to driving growth by growing sales, brand visibility and awareness across a growing customer base in France and/or Germany from their open, collaborative HQ in London. Family is at the heart of what they do and the company culture reflects that. That doesnt mean theres a lack of ambition; far from it, their growth plans are aggressive. Its a team bursting with entrepreneurial spirit and ideas as well as belief in their shared mission to deliver the highest quality possible while changing their market forever. The purpose of this role is to accelerate growth through winning new business (yes, cold calling will be a central part of the role), while also expanding and deepening existing relationships with retailers. Youll be commercially astute, a brilliant communicator and able to demonstrate the ability to negotiate. Youll be rewarded for success of course and have the opportunity to represent the brand at events and initiate and follow up marketing campaigns. Youll also get autonomy, trust and open communication. Fluent written and spoken French or German to a native level is a must alongside fluent English. If youre inspired by the above and in it for the long haul, apply, call or email. Thank you for applying to Euro London Appointments, the UKs largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at ######.###. Please note that in order to process your CV we must receive it in a Word document.

Do you speak French, Dutch or German?

  • Folkestone, Kent
  • £21318 - £22640 per annum + Bonus and Enhanced Weekend Rates
  • Temporary
Posted a day ago

Do you speak Dutch, French or German?? We are looking for a Customer Adviser for a large prestigious travel organisation based in Folkestone! Are you great at sales, target driven, and customer focused? This position is all about the customers and making their experience the best you can, youll be taking calls, booking travel reservations, making amendments whilst at the same time looking for every opportunities to up sell additional products, to achieve all Call Centre sales and performance targets. You will be given 34 weeks training from the highly experienced training manager. This excellent ongoing contract is annualised, which will mean working 3542 hours a week. You will work between the hours of 08.00 19.00 and your weekly rosta will include a varied shift pattern with most weekends included (this is issued one week in advance). Successful Candidate will have: Previous sales experience l (from retail, hospitality, finance and all other sectors) Be very motivated by sales targets and working to tight deadlines Have a good understanding of Sales techniques and how to follow a sales processes Be able to maximise all sales revenue opportunities *Computer literate Pay Rates: £21,317.63 After 18 months another increase to: £22,640.64 You will also get paid an extra £2.64 per hour on Saturdays and £7.43 per hour on Sundays!! Plus a monthly uncapped bonus, discounted travel Staff discounts,Team incentives and Free Parking onsite. We are holding an Assessment day on 30th January... So dont delay and apply right now to start the process of becoming a part of this forward thinking and growing company.

International Accounts Executive Spanish and French Speaking

  • London
  • £25000 - £27000 per annum + Incentives, personal + team based
  • Permanent
Posted a day ago

International Account Executive French and Spanish Speaking Seeking a passionate Sales executive who is looking to join an innovative organisation. You will be working for an international supplier of disposable and reusable protective wear products with global reach. Must have passion for sales with a strong drive and eagerness to learn. About the role: Management of distributor accounts within International markets including France, Benelux, and Southern Europe. KEY ACCOUNTABILITIES & RESPONSIBILITIES The successful performance of named distributor accounts within the International sales areas to budgeted expectations Working with other members of the International Sales Team and covering responsibilities when away Undertaking additional duties as required Be aware of technical legal and regulatory issues Take care of customer queries and sale new products KNOWLEDGE, QUALIFICATIONS and SKILLS Demonstrating a track record in sales, internal or field based within one or more European markets. Experience preferable in one or more of the following sectors required: PPE, Food Industry, Medical, Cleaning (Janitorial), HORECA. Fluent in French English AND Spanish Excellent presentation skills Strong interpersonal skills and comfortable working independently and within a team. Verbal and nonverbal communication skills. This is a great opportunity to advance in your career and to learn some new skills on an international level. Please note that this is a sales position therefore, enjoying the aspects of B2B and customer relations is essential. Must be passionate about sales, innovation and technology. If you feel that this is the role for you then please get in touch with Carolina on +44 ##### ######or send your CV in WORD format to #####@######.### you for applying to Euro London Appointments, the UKs largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at ######.###

Admin & Sales Support German, French or Dutch

  • Aylesford, Kent
  • £17000 - £25000 per annum + Benefits
  • Permanent
Posted 9 hours ago

We are currently working with a leading manufacturer who provide specialist products that are unique to their sector. Due to ongoing growth, they are currently seeking an Administrator/Sales Support who is fluent in either German or Dutch to join their team based in Aylesford. The role will be responsible for assisting the Export Sales Manager with administration, sales order processing, diary management, lead generation and general office support across Europe. Primary Responsibilities: Keep customer database up to date Liaise with internal departments to ensure customer orders are fulfilled Order processing and management Diary management for Export Sales Manager and setting complex travel itinerarys Soft lead generation calls Sending marketing collateral to potential new customers Any other ad hoc office coordination responsibilities Person Specification: Fluent Dutch or German is essential Fluent French would be advantageous Some prior office based/administration skills A personable and professional individual Good telephone manner and able to build relationships with senior business contacts. Entrepreneurial, selfmotivated with strong problemsolving skills and ability to work under pressure Strong organisational skills and an ability to manage own work load *Must have a valid driving license At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a clean copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

French and Spanish Teacher

  • North West London, London
  • £26139 - £46829 per annum
  • Permanent
Posted a month ago

JOB DESCRIPTION French/Spanish teacher for a fantastic school in North West London. This post is to start in January on a full time basis. It will involve teaching French and Spanish across Key Stages 3 and 4 and ideally one or both languages to Key Stage 5 if possible but there is flexibility with this. You will have the opportunity in an established MFL faculty. The school are keen to meet teachers over the next couple of weeks, this is a great opportunity to work in a progressive school. SCHOOL INFORMATION The school look to develop pupils through outstanding teaching, inspirational opportunities and exceptional learning they open minds and develop unique individuals. They give students and staff have the best possible environment in which to achieve, progress, learn and thrive. They are positively focussed, determined and demonstrate respect for all. A study of a foreign language helps children to improve their own level of English literacy as they learn how language works and become more confident with grammar. They will also develop an appreciation for the cultures and opinions of the people around them, as well as gaining analytical and communicative skills. Established SLT in place Exams results are above the national average Five fulltime members of staff, four modern classrooms and study spaces suitable for small group work in break out areas. High expectations and good level of pupil behaviour. REQUIREMENTS Applications are welcome from teachers at any stage in their career including NQTs and both British trained French/Spanish teachers and overseas trained French/Spanish teachers will be considered for this position. All applicants should have UK QTS or an overseas formal secondary school teaching qualification. Please send your CV to Gavin at Reeson Education ASAP

Dutch or German Recruitment Consultant

  • City of London, London
  • £23000 - £27000 per annum + bonus and benefits
  • Permanent
Posted a month ago

Title: Recruitment Consultant DUTCH or GERMAN Location: Central London Salary: Around £25,000 GBP basic / Up to £30k OTE + benefits and pension This role will suit a candidate willing to grow within the Recruitment industry. Limited experience is not an inconvenience. We are looking for someone salesdriven, ambitious, wellspoken and careerfocused. You will be trained to become a Recruitment Consultant, and you will be managing a portfolio of clients as well as aiming to bring potential new business. This is a brilliant opportunity for a bright individual who wants to develop a career in Recruitment or Sales. The successful candidate will join a growing company with fantastic possibilities of promotion. Within others, your key responsibilities will be: Maintaining strong relationships with given clients and finding new leads through referrals, crossselling, business development and targeted marketing. You will be managing a portfolio of existing accounts and maintaining strong relationships with decision makers. Sourcing candidates that match the clients priorities and shortlisting the most suitable ones for this role. Interviewing candidates, both over the phone as well as face to face. The suitable candidate will have: Excellent verbal and written communication skills in English. Candidates must be fluent in either Dutch or German. Targetdriven, ambitious and willing to develop within the industry. Comfortable with prospecting and cold calling. Hardworking, dedicated, flexible and friendly. Excellent phone manner and high level of customer service. Strong organisational skills, ability to cope under pressure. Client oriented and proactive sales approach. Sales experience would be preferable (someone commercially aware, with good telephone manners and negotiation skills). Dynamic attitude, hardworker and proactive. Educated to a Degree Level preferably.

Research Consultant with French or Spanish

  • London
  • £25000 - £30000 per annum
  • Permanent
Posted a month ago

We are looking for a bright French or Spanish speaking degree educated individual with a background in market research and ideally some experience conducting in depth telephone interviews for a graduate role in a leading Strategic Consultancy. You will receive lots of training and support to develop your expertise as a research consultant using a variety of data collection methods and interpreting your findings to deliver insightful reports to your clients within the financial services sector. You must be able to analyse and interpret qualitative information and numerical data as well as be confident in contacting senior executives and conduct semi structured interviews on markets, competitors and products. Our client recruits some of the most talented strategic researchers in London and it i essential you have string academics (1st or 2:1 or equivalent degree) as well as complete fluency in English and either French or Spanish. Salary £24,000 £30,000 based on experience. Please contact Manuela Boyce for further details

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