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2nd Line Support French, German or Spanish speaking

  • Guildford, Surrey
  • Up to £26500 per annum + benefits and parking
  • Permanent
Posted 20 days ago

Parlez vous francais? Hablas espaol? Sprichst du Deutsch? Do you speak EITHER fluent French, Spanish or German AND have a background in Technology Support, IT Helpdesk, as well as good understandable English; then this role might be for you, if you live close to Guildford, Surrey, or happy to relocate? What will you be doing? Providing support to English speaking AND international clients on a bespoke software package Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, backups) Creating bespoke reports using SQL query language and Report Builder Writing and maintaining bespoke XML jobs Providing demonstrations on key product features to potential clients Attending tradeshows and conferences Depending on your language skills, youll occasionally get to travel to either French, German or Spanish speaking countries to provide onsite support! What do you need? Obviously fluent in English and one of the following languages: French, Spanish or German. Good English skills, to enable you to translate what the French, Spanish or German speaking customer is saying and describe the issues to English speaking Developers. Provide support to English speaking clients. Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems. Strong Customer service skills and ability to resolve queries Team player Whats on offer? Starting salary of up to £26,500 Opportunity to progress your skills and experience 24 days holiday + bank holidays Private Healthcare Pension Scheme Parking Friendly, casual dress environment, where everyone is recognised for their efforts Team social events When applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport. First 4 Personnel (& Temps) Ltd is an established Recruitment Consultancy, Surreybased, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive. For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website. You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel (& Temps) Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles. Applying for this role, means that we hold and process personal data on you. By applying for this position, you are providing us with a legitimate interest in holding this personal information, more details on our Privacy Policy will be provided to you upon receipt of your application.

Channel Operations Manager (French, Italian, Spanish or German)

  • Bracknell, Berkshire
  • benefits
  • Permanent
Posted 20 days ago

We are seeking an experienced Channel Operations Manager with fluency in English and either French, Spanish, Italian or German language skills to join the Mitel team in Bracknell. Primary Responsibilities: Interface directly with channel partner service and corporate purchasing managers within defined territory to furnish consistent performance between distributor and supplier Lead for appointed distributors supplier excellence programs Initiate regular communication to distributors to mitigate shipment errors and discrepancies Implement and monitor efficiency measures such as EDI distributor dashboards, etc. Support Channel Sales Management with distributor point of sale and inventory analysis Provide ongoing channel management by tracking productivity, and identifying program modifications when necessary and forecasting Manage sales promotions and launch new products and services in timely manner to territory Provide accurate weekly and monthly forecasting and sales funnels to management Provide ongoing communication of product, process or policy changes to channel As necessary, trouble shoot and communicate issues for resolution Offer exemplary response to all forms of communication via phone, email or fax Work with regional Sales Operations to resolve Channel Partner related issues Input and drive partner program compliance Deliver CAM training and development programs with sales enablement group Ensure Partner Database information is maintained in good order Deliver with the Programs group on the implementation, reporting and measurement of sales programs Measurement and reporting on partner productivity and coverage across International for defined territory Input to channel processes and drive change to enhance partner service model and improve productivity Indepth analysis of stock rotation trending and patterns Job Requirements: Fluency in English and one of the following French, German, Spanish or Italian 5 years relevant experience in IT channels with particular emphasis on Channel Operations, Partner Operations or Sales Operations experience Experience with Salesforce CRM Proficient in all Microsoft Office Products. Advanced skills in Microsoft Excel mandatory. Excellent problem solving and organisational skills with a high level of attention to detail Travel required Proven experience of dealing with partners and distributors Experience of working with crossfunctional teams Strong people skills Understands distributorsupplier business model Team player with strong interpersonal skills, capable and willing to work in a diverse and fastpaced environment Proactive and resultsorientated with a positive outlook and willingness to take initiative Customer first mindset *PLEASE NOTE: We do not accept unsolicited applications from third parties. Any such applications will not be considered an introduction to Mitel and will be considered Mitels property. We retain the right to contact and hire speculative candidates without any obligation to third parties regardless of whether terms and conditions were submitted with the application. We will not pay any agency fees associated with unsolicited applications.

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German OR French speaking Lead Generator

  • Bicester, Oxfordshire
  • £10.00 - £13.00 per hour
  • Temporary
Posted 10 days ago

German OR French speaking Lead Generator/ Telemarketer (4 weeks +) On behalf of our client, we have a fantastic (full time, 4 weeks+) opportunity for a German AND a French speaker with experience in Business Development, Lead Generation or sales to join a great company based in Bicester. This company offers to support you with accomodation (next to a great hourly rate) for your stay in Bicester. This great role is with a well known company and offers you the possibility to use your languages on a daily basis in a exciting environment You should have at least 3 consecutive months experience in Business Development or Lead Generation role. Up to £13.00 per hour. Our client is looking for a candidate who is fluent in English and German OR English and French, available immediately and looking for a phone based lead generation role. Next to their motivating environment and the fact that this is an ongoing role, the client also offers great working hours (Monday to Thursday or Friday depending on your preference) Skills: Fluent to native level German OR French(verbal & written) Fluent English knowledge Previous experience in BD B2B, Telemarketing or lead qualification min. 3 months Experience with outbound calls Great telephone manner Efficient, pro active self starter Great team skills Responsibilities: Qualify leads Outbound calls Market different products to potential clients Present benefits of products Log data Set up appointments Ensuring all tasks are completed within the agreed time frames. If you are fluent in German OR French , available immediately and looking for your next challenge, please send me your CV in Word Format to Josephine Gogler: #####@######.### mentioning the reference: WNJG_German_LG OR WNJG_French_LG Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UKs largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our clients requirements. To enquire about other vacancies please visit our website at ######.###

French & Spanish Speaking Accounts Assistant

  • City of London, London
  • £24000 - £26000 per annum
  • Permanent
Posted a month ago

The role: Bank reconciliations Purchase ledger invoice management and weekly payruns Sales ledger and credit control Processing customer remittances and credit notes Assist with the monthly and yearend closure Customer relationship for France and Spain Bank reconciliations Completing weekly and monthly bank reconciliations for multicurrency bank accounts Investigating anomalies and resolving mismatches Preparing bank reconciliation journals for posting by Finance Manager Purchase ledger support Monitoring accounts payable mailbox and responding to queries Receive and verify invoices for goods and services Ensure all invoices are accurately entered on SAP and correctly filed Prepare invoices for payment and manage pay runs on time Manage supplier accounts Verify that transactions comply with financial policies and procedures Sales ledger support Administration of customer remittances and credit notes (France and Spain) Preparing customer account statements Aged Debt analysis and credit control Sales report and analysis First point of contact for French and Spanish customers As French and Spanish Speaking Accounts Assistant you MUST have the following: Fluent/Advanced reading, writing and communication skills in French and Spanish speaker ESSENTIAL Either a finance or numerate degree or at least 1 year experience in a similar role Excellent attention to detail Good communication and interpersonal skills Strong IT skills including MS Excel and preferably SAP experience A passion for brands and an understanding of the FMCG industry

Account Manager French/German speaking

  • Liverpool, Merseyside
  • £18000 - £23000 per annum + company benefits
  • Permanent
Posted 24 days ago

Job title: Account Manager Existing Accounts French/German speaking Location: Liverpool Salary: £18000 £23000 plus corporate perks. Do you have office based Customer Service or Sales experience? Or retail experience? Are you business proficient in French or German? If so, a fantastic opportunity has become available with a global leader in the Technology industry to join a successful and expanding operation in Liverpool city centre. Responsibilities Responsible for client relationship development and sales (No cold calling) Working to sales targets, individually and as part of a team. Maintaining and updating internal database Providing appropriate solutions to clients Experience Proven track record of providing customer service and sales Excellent communications skills Professional, friendly and ability to engage with clients Benefits Pension, life and private medical cover, child care vouchers Excellent inhouse and partner training courses 25 days holiday plus bank holidays Onsite parking facilities Excellent bonus structure If you are interested in this role and would like to know more, please apply with your CV. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Italian & Spanish speaking Operations Executive

  • London
  • £21000 to £22000 per annum
  • Permanent
Posted 17 days ago

London based UK Inbound Tour Operator seeks a fluent Italian and Spanish speaker to join a well established tour operator that handles group tour series, leisure groups, incentives and events from a variety of clients mainly from Italy and Spain. As Italian & Spanish speaking Operations Executive your busy and varied role will involve : - Liaising daily with overseas based travel agents and tour operators - creating and designing interesting itineraries for groups coming to the UK - speaking daily to tourism suppliers including hotels, attractions, restaurants and transport companies - preparing tour quotations - operating group tours - being the point of contact to tour managers when they are with the group - working as part of a team This company was established over 30 years ago and offer their staff a lot of responsibility and you can just get on with the job without being managed! Offices in Central London, the company are currently seeing an increase in their incentive and events groups so your operational work will be varied and interesting. Italian & Spanish speaking Operations Executive candidates should have : - fluency in English Italian and Spanish - experience for at least 1 year working with a UK inbound tour operator - know how to prepare quotations and operator groups - good knowledge of the UK - currently be living in London Successful Italian & Spanish speaking Operations Executive candidates will be contacted within 2 working days we will contact you and arrange to meet you to discuss the role and company in full to ensure this is the right career move for you. Since 2001 we have helped many people find the right role hope we can help you!

Bilingual Customer Service Executive (Spanish, German, French, Dutch)

  • Colchester
  • £18670
  • Permanent
Posted 12 days ago

Job Summary & Responsibilities Are you fluent in Spanish, French, Dutch or German? Do you have a passion for delivering high quality customer care? Our client, a forward-thinking fitness product manufacturer are looking for bilingual customer services advisors to join the busy and expanding team. This innovative business, market leaders in their field, pride themselves on their extensive training programme and outstanding career development opportunities. They’re looking for enthusiastic individuals, committed to delivering excellent customer service, who can contribute to their ongoing success. This is a Monday – Friday, 8am-5pm role offering a competitive basic salary, increasing with service. Key responsibilities: · Dealing with inbound customer queries via telephone, email and live chat for your assigned country · Updating customer orders and accounts and checking and amending live orders · Liaising with couriers via telephone and web regarding customer's deliveries · Keeping emails up to date and responded to within allocated time · Consistently achieving team KPI targets · Assisting the UK customer service team when needed About you: · Excellent customer service skills · Fluent in Spanish, German, French or Dutch (written and verbal) · Outstanding telephone manner · Articulate and professional approach · Enthusiastic and friendly · An interest in sports nutrition and/or fitness - Desirable · If you’re interested in hearing more, get in touch now for more information! At inRecruitment we are pioneering a fresh approach to recruitment, by integrating technology into our processes we’re quicker and more efficient so we're creating more perfect job matches without compromising on our candidate relationships or our consultative approach. In fact, really understanding the longer-term motivations of our employers and candidates is a central theme in our strategy. If you are looking to step into your perfect role, then please contact us to find out how we can help you in this. We have an ever-expanding team of specialised recruiters with divisions in: Technical, Sales & Marketing and Commercial sectors. Our team will be able to help you get even the most specialised or niche job.

German/Italian/Spanish speakers wanted for Sales role

  • Newcastle upon Tyne, Tyne and Wear
  • £16000 - £20000 per annum + uncapped commission + incentives
  • Permanent
Posted 21 days ago

Frank Recruitment Group are rapidly growing and expanding! We are currently looking for language speaking Graduates and Sales professionals to join our Newcastle Head office! We are looking for the following language speakers to join our growing European teams in Newcastle: German speaking Trainee Recruitment Consultant Italian speaking Trainee Recruitment Consultant Spanish speaking Trainee Recruitment Consultant You must be fluent or native level in one of the above languages. We are a Global Recruitment firm and have offices in the UK, Europe, Singapore and Australia. Following a significant 2016 investment from TPG growth, we have been able to open up 2 new brands since April 2016; Anderson Frank and Pearson Frank and 3 new offices in 3 new locations! If you want to be part of this exciting hypergrowth that we are currently experiencing, this is the role for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######Previous experience in sales or telesales is advantageous but not essential! No experience required as all consultants receive industryleading training. Our 3 week training programme will be delivered to all new Trainees in our Newcastle Head Office from our highly experienced in house training team. We offer fantastic career progression, with the potential to progress from trainee to Team Leader in just 2 years. This is of course down to you and the hard work and effort you are willing to put in! We offer a competitive base salary of £1620000 plus uncapped commission with an OTE of £3040000. With fantastic incentives and company culture, this could be the perfect career move for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######.

German/Italian/Spanish speakers wanted for Sales role

  • Newcastle upon Tyne, Tyne and Wear
  • £16000 - £20000 per annum + uncapped commission + incentives
  • Permanent
Posted a month ago

Frank Recruitment Group are rapidly growing and expanding! We are currently looking for language speaking Graduates and Sales professionals to join our Newcastle Head office! We are looking for the following language speakers to join our growing European teams in Newcastle: German speaking Trainee Recruitment Consultant Italian speaking Trainee Recruitment Consultant Spanish speaking Trainee Recruitment Consultant You must be fluent or native level in one of the above languages. We are a Global Recruitment firm and have offices in the UK, Europe, Singapore and Australia. Following a significant 2016 investment from TPG growth, we have been able to open up 2 new brands since April 2016; Anderson Frank and Pearson Frank and 3 new offices in 3 new locations! If you want to be part of this exciting hypergrowth that we are currently experiencing, this is the role for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######Previous experience in sales or telesales is advantageous but not essential! No experience required as all consultants receive industryleading training. Our 3 week training programme will be delivered to all new Trainees in our Newcastle Head Office from our highly experienced in house training team. We offer fantastic career progression, with the potential to progress from trainee to Team Leader in just 2 years. This is of course down to you and the hard work and effort you are willing to put in! We offer a competitive base salary of £1620000 plus uncapped commission with an OTE of £3040000. With fantastic incentives and company culture, this could be the perfect career move for you! Apply ASAP by emailing your CV to #####@######.### or calling ##### ######.

ECommerce Account Coordinator German/Spanish/Italian

  • Wrexham
  • £19000 - £23000 per annum + benefits + bonus
  • Permanent
Posted 20 days ago

An exciting new role for a German, Spanish or Italian speaker has been created by an expanding and well established international organisation based in Wrexham, close to Chester. This new ECommerce Account Coordinator role will have the main purpose of dealing with European clients and managing their Amazon platform primarily. You will be aiming at improving listings, monitoring revenue, improving access to pages including, SEO, basic graphic design and editing images with photoshop. Taking responsibility for third party ecommerce customers, duties will include: Managing the day to day communications with diferent accounts. Working alongside team members to ensure stock for key periods and to support promotional activity. Maximising revenue by exploring all sales opportunities Implementing the annual marketing plan and adhering to budget Exploring and understanding new opportunities to market our products Putting together successful promotions whilst mindful of profitability Recording and maintaining customer information through Excel and external systems Optimize and update product listings to maximize sales potential Providing regular updates to the team and management on progress Working towards sales targets and set KPIs Playing a Key role as part of a small team Occasional travel to trade and consumers shows and customer. The successful candidate will be fluent in German, Spanish and Italian along with fluent English both spoken and written. They will also have previous experience of working within a customer care, marketing or sales environment particularly ecommerce platforms such as Amazon or eBay. You will be meticulous by nature and have great attention to detail along with strong organisation skills and process driven Excellent PC skills are essential including good working knowledge of Excel. For a more detailed job spec please send your CV to the email provided. Candidates who have their own transport are preferred due to the location. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UKs largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our clients requirements. To enquire about other vacancies please visit our website at ######.###

Sales Advisor French or German Speaking

  • Brockenhurst, Hampshire
  • £19000 - £21000 per annum
  • Permanent
Posted 10 days ago

This company is a worldleading supplier of tyres for cars and motorcycles from the 1890s to the 1990s. Based in Beaulieu, Hampshire. They are looking for an enthusiastic, car and bikeloving person to work in their busy international sales department. Duties will include: Answering calls from the UK, mainland Europe, USA and Australia Processing orders Visiting shows in the UK and Europe Working under the international sales manager to serve existing business and create new leads Requirements: Fluency in French would be ideal, but strong, demonstrable skills in other key European languages an advantage A full, clean driving licence is essential Candidates must be prepared to work one Saturday morning per month and to attend shows over weekends in the UK and Europe as required

ECommerce Account Coordinator German/Spanish/Italian

  • Wrexham
  • £19000 - £23000 per annum + benefits + bonus
  • Permanent
Posted 6 days ago

An exciting new role for a German, Spanish or Italian speaker has been created by an expanding and well established international organisation based in Wrexham, close to Chester. This new ECommerce Account Coordinator role will have the main purpose of dealing with European clients and managing their Amazon platform primarily. You will be aiming at improving listings, monitoring revenue, improving access to pages including, SEO, basic graphic design and editing images with photoshop. Taking responsibility for third party ecommerce customers, duties will include: Managing the day to day communications with diferent accounts. Working alongside team members to ensure stock for key periods and to support promotional activity. Maximising revenue by exploring all sales opportunities Implementing the annual marketing plan and adhering to budget Exploring and understanding new opportunities to market our products Putting together successful promotions whilst mindful of profitability Recording and maintaining customer information through Excel and external systems Optimize and update product listings to maximize sales potential Providing regular updates to the team and management on progress Working towards sales targets and set KPIs Playing a Key role as part of a small team Occasional travel to trade and consumers shows and customer. The successful candidate will be fluent in German, Spanish and Italian along with fluent English both spoken and written. They will also have previous experience of working within a customer care, marketing or sales environment particularly ecommerce platforms such as Amazon or eBay. You will be meticulous by nature and have great attention to detail along with strong organisation skills and process driven Excellent PC skills are essential including good working knowledge of Excel. For a more detailed job spec please send your CV to the email provided. Candidates who have their own transport are preferred due to the location. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UKs largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our clients requirements. To enquire about other vacancies please visit our website at ######.###

French / Spanish / Italian Operations Account Coordinator

  • Watford, Hertfordshire
  • £23000.00 - £24000.00 per annum + benefits
  • Permanent
Posted 6 days ago

French / Spanish / Italian Operations Account Coordinator Up to £24K+Benefits Watford Permanent Full Time Our client, a , market leader Company within the printing and graphic communication industry is looking for an energetic Accounts Coordinator with 2 out of these 3 languages for managing the order entry to cash process and delivering outstanding customer service to key accounts. What youll do To manage customer orders from order entry to billing To respond effectively to queries relating to customer orders, deliveries, complaints, invoices To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts To liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner To be in regular contact with our Sales Account Managers and to understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc) To implement process improvements which will improve operational effectiveness and enhance profitability To ensure that customer account records are kept up to date for audit purposes Requirements Proven customer service or logistics experience Excellent communication skills in English Fluent in 2 of these 3: French / Spanish / Italian An ability to work on own initiative and as part of a team (team spirit) Forward thinking and open to new processes/process improvements PC skills competent on Microsoft Office SAP experience would be an advantage A proactive and flexible attitude An ability to work under pressure and to tight deadlines when required Please note: If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion. We accept spontaneous applications via email do not hesitate to send us your CV, stating what kind of role you would be looking for. Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies. We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info @ kerr recruitment . co . uk

French Speaking Customer Service with Spanish or Portuguese

  • London
  • £19000 - £20000 per annum
  • Permanent
Posted 10 days ago

French Speaking Customer Service with Spanish or Portuguese SMJM/336122 On behalf of a global direct selling company in the health, fitness and wellbeing industry, I am currently recruiting for the position of a Customer Service Representative with fluent to native French and fluent Portuguese or Spanish. The purpose of this role is to maintain and develop customer relationships. You will be acting as a brand ambassador and contributing to the continuing growth of the company. This is a very exciting time to join! You will be part of a small but supportive team working to deliver the highest levels of customer service. After the probation period you will receive a generous allowance every month to spend on company products. Key roles and responsibilities: Handling customer enquiries via telephone and emails Working to SLAs to ensure high levels of customer support are delivered Updating customer databases Following up and customer issues and resolving outstanding issues Managing customer orders Other reasonable duties are required The ideal candidate will Be fluent to native level in French Be also fluent in either Spanish or Portuguese Be fluent in English Have excellent written and verbal communication skills Have some previous customer service or direct selling experience (advantageous) Possess a positive attitude and an open mind Be highly motivated with great interpersonal skills Ideally be interested in health and well being. If you feel that you are suitable for the role and are available for an interview please send your CV to #####@######.### Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ######.###.

French, German or Dutch Senior Sales Executive

  • London
  • £25000 - £50000 per annum
  • Permanent
Posted 21 days ago

Title: French Or German OR Dutch Business Development Executive (SALES) Location:London Languages: Fluent German or Dutch or French Salary: to £32,000 +OTE (total compensation of circa £50,000 per annum) Sector : Specialist HR global Management Consultancy and Training organization The company This is a global firm that specializes in helping some of the largest organisations in world, retain and train their staff. They are growing fast and this is an exciting role for someone who is looking to develop their career away from direct sales and into Key Account and Relationship Management You will have a global portfolio of companies to look after and will be responsible for the strengthening your ties with your client companies. Its a lovely role in a fast growing company that prides itself on its specialist work. Duties: This is a B2B consultative sales role Generate new leads through a mix of networking and coldcalling Turn senior HR executives and CEOs into active clients through consultative selling Manage the full negotiation and close sales process then transition the new active clients to the account management team. Work to targets Requirements Degree educated Fluency in French German or Dutch A solid, stable cv Previous sales experience There are really outstanding career opportunities for the right person, as well as excellent ongoing training and international opportunities

German or French Speaking Customer Service Advisor

  • portsmouth
  • £19000 per annum circa
  • Permanent
Posted 21 days ago

German or French Speaking Customer Service Portsmouth Job Summary: As a German/French speaking Customer Service Advisor you will be representing, assisting and advising German/French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues. Working as part of the customer service team you will be responsible for helping maintaining global service levels across all media and contact types. Supporting our German/French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services. This role will have a rotating shift pattern - week 1 06.00 - 14.30 / week 2 - 09.00 - 17.30 / week 3 - 13.30 to 22.00. One in three weekends will be worked (09.00-17.30) with Monday and Tuesday off. Shift rotas are provided 8 weeks in advance. Duties: •Ensure customer queries are answered promptly and completely via both Chat and Email •Monitoring, responding and resolving customer queries on Social media •Monitoring and responding to customers reviews across various platforms •Calling customers when they request a call back service to answer their queries / resolve any issues •Ensure that all communications with customers are conducted in a professional and courteous manner •Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction. •Any other Customer service related task KPI's: •Customer response and resolution time SLA. •Productivity •First case resolution •Outbound emails per case •Net Promoter Scores and Customer Satisfaction Scores Knowledge and Experience: •Strong communication skills both written and verbal in German/French and English •Strong attention to detail and aiming for excellence in delivery •Experience of working in a fast paced office environment as part of a professional team •Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking •Self-motivated and confident decision maker with the ability to nail actions and a positive can do attitude •Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors •Ability to be flexible with work duties and hours as required by the team and business •Ability to attend other sites for which travel may be required Skills: •Communication •Listening •Problem solving •Flexibility •Initiative •Proactiveness •Professionalism •Task Orientation If you are interested in this position please contact Chloe on ##### ######and apply with your most recent CV.

German or Dutch speaking Portfolio Relationship Manager

  • London
  • £27000 - £40000 per annum
  • Permanent
Posted 21 days ago

Title: German OR Dutch Portfolio Relationship MANAGER Location:London Languages: Fluent German or Dutch Salary: to £30,000 +OTE (total compensation of circa £40k per annum) Sector : Specialist HR global Management Consultancy and Training organization The company This is a global firm that specializes in helping some of the largest organisations in world, retain and train their staff. They are growing fast and this is an exciting role for someone who is looking to develop their career away from direct sales and into Key Account and Relationship Management You will have a global portfolio of companies to look after and will be responsible for the strengthening your ties with your client companies. Its a lovely role in a fast growing company that prides itself on its specialist work. Duties: Portfolio Relationship management. This is a B2B role Oversee, look after, and help to expand a portfolio of clients in Europe by providing the most attentive level of customer care Develop an outstanding personal relationship with clients and thereby identify new opportunities for revenue growth Help your clients effectively manage talent, customers, and operations so that they can expand Client retention: Get to know and understand the challenges faced by your clients in the area of retention and finding and attracting new staff globally Create new campaigns for your clients Build business relationships at a very senior level Renew subscriptions Use of SalesForce to upload information and pass leads on to the sales team Requirements Degree educated Fluency in German or Dutch A solid, stable cv Previous relationship management experience

French or German Speaking Business Development Executive

  • Bracknell, Berkshire
  • bonus + benefits
  • Permanent
Posted 20 days ago

The role of the business development team is to provide highly qualified, salesready opportunities for the Mitel sales team and resellers. This is an office based role, consisting of handling inbound enquiries via different channels, i.e. call, website, content syndication, as well as making outbound calls to potential prospects. If you are a German speaker, you will be working within the DACH market (Germany, Switzerland & Austria) and will require German language skills as well as fluency in English. If you are a French speaker, your main client base will be in France and you will be fluent in both English and French. You will be required to generate qualified opportunities into key target accounts, ranging from midmarket to enterprise. You will need to develop an understanding of the challenges businesses face and how Mitel can provide solutions that solve these challenges and add value. This is not a high volume calling environment, our calls to prospects are strategic based on the different factors that determine why a business invests in technology. You will have access to several different online tools that will aid you in profiling a prospect and account. You will be expected to build a strong network of contacts and establish yourself as a specialist in the UC space. We are looking for someone who has some experience in lead generation and is not afraid of the phone. You will need resilience, application and ambition. There will be opportunities to progress your sales career within Mitel. The main duties of the role are; Opportunity generation Opportunity management and nurturing Lead generation Lead nurturing Web demonstrations This role provides a competitive basic salary and commission can be earned depending on your success against your target and KPIs. *PLEASE NOTE: We do not accept unsolicited applications from third parties. Any such applications will not be considered an introduction to Mitel and will be considered Mitels property. We retain the right to contact and hire speculative candidates without any obligation to third parties regardless of whether terms and conditions were submitted with the application. We will not pay any agency fees associated with unsolicited applications.

Customer Service English + French OR German OR Italian

  • West Drayton, Middlesex
  • £19000 - £23000 per annum
  • Permanent
Posted 13 days ago

Job Title: Customer Service English + French OR German OR Italian Job Sector: Transport & Logistics industry Location: West Drayton Job Type: Permanent, 6am to 6pm 4 days IN / 4 days OFF Salary: £19,000 to £23,000 Start date: asap This role is to handle contacts in a professional manner, ensuring an outstanding client experience. Each Agent is responsible for managing clients ground transportation needs globally and providing proactive customer service. Main responsibilities: Providing excellent customer service Being able to solve issues autonomously Maintain an excellent and professional customer service ethic always. Maintain a positive and friendly attitude at all time Meet and exceed client expectations and handle client requests Deal with clients and service partners from different cultures and backgrounds Ability to build relationships with service partners Candidate requirements: Fluent in English and French OR German OR Italian (written and spoken) A team player with great communication skills You are Customer focused with problem solving skills and ability to multitask Excellent telephone and written communication skills Good geographical knowledge IT literate

Market Intelligence Analyst German, Italian or Spanish

  • Berkshire
  • £25000 - £27000 per annum + benefits
  • Permanent
Posted 12 days ago

Market Intelligence Analyst Berkshire We have an exciting opportunity for the role of Market Intelligence Analyst with a specialist research and consultancy organisation. This role will focus on researching and analysing market data, in order to implement and deliver projects for multi and private clients. As a Market Intelligence Analyst you will be: .Running market research projects from initial stage to their final publication; scoping deliverables, adhering to budgets and time scales, overseeing the achievement, overseeing the process. .Carrying out market research by means of desk research, phone interviews, face to face meetings and delivering market research analysis projects within agreed budget and timeline and to a standard identified. .Following agreed research methodology and applying analytical process in order to produce high quality reports helping clients to make informed business decisions. .Carrying out quality assessment and validation of reports within agreed projects before their publication. .Speaking to clients, answering queries, providing information as and when required .Keeping track of major developments having impact on the market. Applicants need the following: Bachelors degree in business studies, economics, linguistics or similar disciplines (or equivalent). Excellent knowledge of written and spoken English. Knowledge of one or more European language (Italian, Spanish or German) Project management skill Report writing skills High commercial awareness Excellent MS Office skills Excellent analytical skills Accuracy and attention to details Clear and confident communicator Good presentation skills Willingness to travel. f you are interested please contact Claire on ##### ###### or emailing your CV to #####@######.### Thank you for applying to Euro London Appointments, the UKs largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at ######.###

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