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Call Centre / Contact Centre Agent

  • Manchester
  • £8.20 to £8.70 Per Hour
  • Permanent
Posted a month ago

Job Role: Patient Contact Centre (PCC) Agent Area: Manchester 37. 5 hours per week. Full and Part time positions available. • Starting salary (over 18 years age) £8.20 rising to £8.70 after successfully completing probation; • Under 18s starting salary on minimum wage rising to £8.20 per hour on completing probation. Benefits and Incentives: • A competitive starting salary and the opportunity to increase your pay through incentives and promoting private treatment • Contributory pension scheme • Annual appraisals We are looking for talented and caring agents to help us deliver amazing dental care to our thousands of patients in our Patient Contact Centre (PCC). We can provide you with structured career pathway with training and development if you… - Have a friendly and caring personality, able to work in a busy contact centre and provide excellent care to our patients via both in and outbound calls. - Are computer literate, have a professional telephone manner and able to promote private treatment choices to patients when required and the ability to work under pressure in a busy contact centre Most of all, we want you to have fun and feel you have made a difference to the quality of care provided to our patients. Interested? Please apply online. Help us to give smart patients the very best dental care!

Customer Service & Sales Advisor (Part Time) (Inbound)

  • Colwick, Nottinghamshire, England
  • £8.10 - 8.10 per year + 3K OTE (pro rata)
  • Permanent
Posted 22 days ago

A fantastic opportunity has arisen to join one of Nottingham's leading business in an exciting and fast-paced role. You will provide first class customer service, from the moment that customers first engage with the business, helping them with their enquiries and generating interest and enthusiasm for the products on offer. You'll guide them through the customer journey and ensure they are looked after, ideally booking an appointment for one of our advisors to meet with them, or scheduling a follow up at an appropriate time. Great working environment and benefits, with excellent prospects for career development. What the job will involve: Handling inbound telephone calls and emails Recommending products and advising accordingly Updating the CRM system Recommending products and advising accordingly Assisting and resolving with cancellations and rearrangements Booking appointments and quotes Working to conversion targets and KPIs In order to be considered for the role, you will need: Flexibility to work core hours including evenings and weekends Excellent telephone manner Amazing attention to detail Previous Customer Service experience within a contact centre or retail would be advantageous Knowledge with Microsoft Office products * Experience with SAP and CRM systems would be desirable Salary, Benefits & Working Hours £8.10 per hour + £3k OTE 37.5 hours between Monday to Friday 8am - 9pm & Saturday - Sunday 9am - 5pm (Subject to rota - usually a full-time person would do one week of evenings and one weekend per month) 28 days holiday inclusive of statutory (pro rata from start date) Lovely open-plan environment, subsidised canteen, and a host of other benefits are available! Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Finance, HR, Marketing, Business Support and Sales. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - ######.###/jobs

Online Customer Service / Sales Advisor

  • York, North Yorkshire
  • £16500 - £18500 per annum
  • Permanent
Posted 19 days ago

If you are a motivated and enthusiastic individual who thrives on delivering excellent customer service then you are exactly the type of candidate they are looking for. Are you interested in joining their team working in in a fastpaced environment full of interesting daily challenges? They are looking for a confident and friendly Customer Service / Sales Advisor. The ideal candidate will be willing to learn about the companys portfolio of products and pass that knowledge onto both new and existing clients in order to help them in their decisionmaking process. Whilst they only very rarely meet their customers face to face as they are an online business they believe that great customer service should not be compromised. Roles to include: Answering and directing incoming calls and emails. Offering product advice to clients (full training given). Adding new orders onto our internal system. Preparing quotes and invoices where required. Various adhoc duties. 42.5 hours per week (Monday to Friday, 8.455.15). You must be selfmotivated and able to work under pressure on your own and also in a team environment. You should be confident in guiding the client to find the right product for their needs and have the skills to ensure the client experience is both smooth and professional. Any experience in print or working in sales for a company with a strong internet presence would be advantageous, although not at all essential, as full training will be given. If this sounds like an exciting role and a team that you would like to be a part of then please do get in touch. They would love to hear from you.

Customer Service & Sales Advisor

  • Liverpool
  • £19000 pa
  • Permanent
Posted a month ago

Customer Service & Sales Advisor Liverpool (L3 1EL) Salary : £19,000 Permanent position subject to satisfactory probationary period. Reports to: Customer Service Manager Purpose: To provide customer service expertise and support to our client. Securing new and recovering lapsed accounts through incoming and outgoing calls to increase market share and profitability. To provide an excellent customer experience. To ensure all customer enquiries are dealt with in an effective and efficient manner, making sure queries are taken care of. Key Accountabilities: To be the first point of contact for all customers, providing an efficient and courteous service over the phone/Fax/email. To take sales orders via incoming calls, setting up of accounts of new customers, managing customer experience from point of contact to delivery of goods. Provide quotations for new/existing customers from our company price list to secure new business and retain existing customers, by phone and email. Ensuring all important interactions are recorded on CRM system Sales order processing Processing payments via Sage Pay To access, update and accurately record and retrieve customer information from computer systems Knowledge, Skills and Experience required: The successful candidate will have a passion for delivering outstanding customer service. be results driven, organised and a confident self-starter with proven sales skills. At least one year's experience in a Customer Service/Sales role is essential, and preferably a confident user of CRM systems Special Features: A positive, proactive, professional and friendly approach essential. Measures of Success: Customer retention Strong customer relationships Increased volume and profitability Number of new accounts opened Number of recovered accounts How You Need to Act: Team player Good communicator Passionate for Outstanding Customer Service/Sales Driven Motivated Please apply online and submit your current CV / Cover Letter and any further documents supporting your application. Orange Recruitment is advertising this position on behalf of our client. By clicking apply you accept that your application will be forwarded to only this client in order for them to consider you for the role.

Customer Service and Sales Advisor

  • Manchester, Greater Manchester
  • Up to £21000.00 per annum + OTE £23K
  • Permanent
Posted 8 days ago

Job Title: Customer Service and Sales Advisor Job Location: Salford Quays, Manchester Job Salary: £23k basic plus commission (OTE £26k) Looking for a new career opportunity in customer service in an innovative, vibrant up and coming company? Want to work in state of the art offices in the heart of Salford Quays? Do you want to be part of and grow with a team that looking to treble in size in the next 9 months? We are currently looking for a talented customer service and sales advisor to work within a vibrant environment handling inbound calls from customers, and potential customers looking to book courses. The ideal candidate will be a good listener who is able to suggest the best option for the customer and then book the customer onto the course. They will also follow up website enquiries. This is a fantastic opportunity to work for a company who are based in the heart of Salford Quays: £21k salary with uncapped commission potential and an OTE £23k Fun, quirky offices and laid back vibe in the workplace Open plan kitchen space and common area that opens onto an outdoor sun terrace, perfect for summer lunches! The opportunity to progress within the business For the role, we require: Customer service or sales experience in a call centre environment A person with a positive attitude, and outgoing personality Someone able to work towards targets on their own accord Please apply with your CV for immediate consideration Salford Quays, Salford Quays Manchester, Salford City, Salford Quays customer service, customer service, Salford Quays cross sell, Salford Quays upsell, Salford Quays sales, customer service advisor, customer service agent, customer service specialist, customer services, Manchester customer service, , customer service executive, call centre, call centre Manchester, call centre agent, Manchester call centre agent, customer service call centre, sales agent, sales adviser, Manchester sales adviser, customer service exec Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Sales Advisor

  • Minworth
  • £8 - £9 Per Annum 9.00ph
  • Permanent
Posted 5 days ago

JOB TITLE: CUSTOMER SERVICE ADVISOR REPORTING TO: BRANCH MANAGER MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company's reputation for service. ___ DIMENSIONS ? Dealing with all calls and enquiries to the branch sales office and of up selling of products and promotions ? Following up all active quotations and providing monthly updates to the SMT ? Following up on all low spending customers and providing monthly updates to the SMT ? Serving customers on the trade counter and up selling of products and promotions ? Main product lines with many thousands of product codes ? Dealing with all customers MAIN DUTIES/RESPONSIBILITIES: The jobholder is expected to take responsibility for handling customer orders and enquires across a broad product range. This involves a basic knowledge of all products and specification in order to make recommendations of a non-technical nature. Detailed technical product selection will be referred to the technical department. You will be required when necessary to participate in some warehouse activities. The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising. You will be expected to: ? Provide a friendly and helpful response to customer enquires to the total satisfaction in order to contribute to the management team's goal of improving service levels to be the best in the industry. ? Accurate and regular order entry to help achieve minimum time delay between receipt of order and dispatch of goods, therefore maximising sales / stock turnover. ? Resolve customer queries / complaints to the satisfaction of all parties ? Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction. ? Communicate enquires to the External Sales Engineers to enable maximisation of potential sales. ? Participation in the annual stock take. ? As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook. ? All other ad-hoc duties requested by the Branch Manager, Assistant Manager or a Director

Customer Service & Sales Advisor (Inbound)

  • Colwick, Nottinghamshire, England
  • £8.10 - 8.10 per hour + 3K OTE
  • Permanent
Posted 22 days ago

A fantastic opportunity has arisen to join one of Nottingham's leading business in an exciting and fast-paced role. You will provide first class customer service, from the moment that customers first engage with the business, helping them with their enquiries and generating interest and enthusiasm for the products on offer. You'll guide them through the customer journey and ensure they are looked after, ideally booking an appointment for one of our advisors to meet with them, or scheduling a follow up at an appropriate time. Great working environment and benefits, with excellent prospects for career development. What the job will involve: Handling inbound telephone calls and emails Recommending products and advising accordingly Updating the CRM system Recommending products and advising accordingly Assisting and resolving with cancellations and rearrangements Booking appointments and quotes Working to conversion targets and KPIs In order to be considered for the role, you will need: Flexibility to work core hours including evenings and weekends Excellent telephone manner Amazing attention to detail Previous Customer Service experience within a contact centre or retail would be advantageous Knowledge with Microsoft Office products * Experience with SAP and CRM systems would be desirable Salary, Benefits & Working Hours £8.10 per hour + £3k OTE 37.5 hours between Monday to Friday 8am - 9pm & Saturday - Sunday 9am - 5pm (Subject to rota - usually a full-time person would do one week of evenings and one weekend per month) 28 days holiday inclusive of statutory (pro rata from start date) Lovely open-plan environment, subsidised canteen, and a host of other benefits are available! Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Finance, HR, Marketing, Business Support and Sales. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - ######.###/jobs

Customer Service and Sales Advisor

  • Manchester, Greater Manchester
  • Up to £25000.00 per annum +
  • Permanent
Expires in a day

Job Title: Customer Service & Sales Advisor Job Location: Manchester City Centre Job Salary: £25k Looking for a new customer service & sales role based in Manchester City Centre? Looking for a new job with fantastic career prospects in customer service & sales? NO WEEKEND OR LATE SHIFTS! CITY CENTRE LOCATION! CUSTOMER SERVICE AND SALES CALL CENTRE EXPERIENCE PREFERRED We are looking for a talented and driven customer service & sales advisor to join our established team in our Manchester City Centre call centre dealing with inbound and outbound calls offering great customer service, and upselling at every opportunity. The customer service & sales advisor will need customer service and call centre experience, and also the ability to be able to sell, so a sales background is also highly advantageous! In return, you will receive: A financial package of £25k Offices based in the City Centre of Manchester No weekend work or late shifts! The opportunity to grow with the business For the role, we require: Customer service experience in a call centre environment Someone highly motivated and able to work under pressure Financial services background is also beneficial Sounds like your dream job? Please apply with your CV below! manchester, manchester city, manchester city centre, city of manchester, customer service, cross sell, upsell, sales, customer service advisor, customer service agent, customer services, manchester, customer service executive , manchester inbound, manchester inbound customer service, inbound manchester customer service advisor, manchester call centre, manchester call centre sales, sales, manchester sales, customer service sales, inbound sales, inbound customer service, inbound call centre, inbound callcentre manchester Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Temporary Customer Service Sales Advisor

  • Wigan, Greater Manchester, England
  • competitive
  • Temporary
Posted 8 days ago

Temporary Customer Service/Sales Advisor Salary: Competitive Our Client is seeking a temporary customer service/sales adviser for their seasonal online sales website which is one of the leading online retailers of artificial Christmas trees and accessories. The successful candidate will start ASAP and finish at the end of December. As a temporary customer service/sales adviser you will: be part of a small team taking sales by phone, email and live chat Provide excellent customer service to all customers. Use sales techniques in order to sell, up sell and cross sell our large product range of artificial Christmas trees, lights, decorations and other accessories. The ideal Temporary Customer Service/Sales Advisor candidate will have: Excellent communication both written and verbal with customers and other members of staff. Some experience in sales or customer service in a similar role. Key roles: Answering phone calls, emails and helping customers using live chat. To gain intimate knowledge of all the products and their Unique selling points. (Training provided) To sell, up sell and cross sell our product range. (Training provided) To provide excellent customer service to our customers and follow procedure for each type of enquiry. (Training provided) To perform at a high level, providing good advice, up selling and cross selling products and getting orders onto the system quickly and accurately. Working hours: 9am - 5.30pm 5 days a week and will include working an alternate weekend. If you would like to be considered for the Temporary Customer Service/Sales Advisor role please click "APPLY" below

Customer Service and Sales Advisor

  • Stockport, Greater Manchester
  • Up to £18500.00 per annum + OTE £25K
  • Permanent
Posted 5 days ago

Job Title: Customer Service and Sales Advisor Job Location: Stockport Job Salary: £18,500k OTE £25k Are you looking for a career in customer service and sales and interested in working for a market leading brand? Want to be part of a market leading car brand with fantastic perks and benefits, and amazing career prospects? We are currently looking for talented customer service and sales advisors to work within a vibrant working environment calling existing policy and car owners and offering them services and extras onto their plans. This is a fantastic opportunity to work for a company who were listed in Fortune Magazine as one of the top 51 companies in their Change The World list, offering one of the best benefits packages around including: £18,500k salary with uncapped commission potential Discount on cars Free shopping vouchers and staff incentives The opportunity progress within the business A fantastic benefits package For the role, we require: Customer service or sales experience in a call centre environment A person with a positive attitude, and outgoing personality A willingness to work towards targets Please apply with your CV for immediate consideration stockport, stockport city, stockport town, stockport customer service, customer service, retentions, renewals, stockport renewals, cross sell, upsell, sales, customer service advisor, customer service agent, customer services, stockport customer service, , customer service executive, call centre, call centre stockport, call centre agent, stockport call centre agent, customer service call centre, sales agent, sales adviser, stockport sales adviser, customer service exec Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service/Contact Centre Agent

  • Northampton, Northamptonshire
  • Up to £7.83 per hour
  • Temporary
Posted 7 days ago

Location Northampton Hours Shifts between 8am 8.00pm ( The Late night is 1 in 3 wks and is a later start 11.308 (is on a rota) 1 in 4 Saturdays 8am4pm day off in lieu Hourly Rate £7.83 + bonus IMMEDIATE START We are recruiting for customer service agents to join a lovely organisation based in Northampton lovely offices, great culture and a family vibe! Duties Answering the telephone Responding to emails Dealing with customer queries Order processing Amending and updating customer orders The Candidate Previous customer service experience within a retail or office environment Computer literate Available to work the rotating shifts required Confident communicator

Customer Service/Contact Centre Agent

  • Northampton, Northamptonshire
  • Up to £7.83 per hour
  • Temporary
Posted 7 days ago

Customer Services Coordinator Lodge Farm Northampton Full Time Monday Friday Shifts between 8AM 6PM (1 in 4 weekends) Time given back in the week. £7.83 per hour Are you passionate about providing excellent customer service? Are you a good communicator with good attention to detail? We are always on the lookout for friendly, professional Customer Service individuals to join a wellknown organisation within Northampton. My client strives to deliver an outstanding service to their customers and your role as a Customer Service is key to this. The Customer Service team are the first point of call for customers and you will be calling and confirming the details of their delivery. Your responsibilities Professional and efficient telephone manner, dealing with high volume of in and out bound phone calls; Booking orders and deliveries with our customers ensuring customers satisfaction at all times; Be accountable and answerable for all delegated accounts within your area of responsibility, being a brand ambassador for the company; About You To be successful in this role, we are looking for: Someone with previous experience in a similar role ideally; The quick and easy ability to build rapport with customers in a professional manner; Strong attention to detail with a Customer Service focused approach; Someone who shows the willingness to work as part of a friendly dynamic team. Our clients business is expanding and growing at a remarkable rate, which means you can look forward to a rewarding and exciting future with great development opportunities in an increasingly successful and expanding company. If you are keen to take on a new challenge in a friendly environment we would love to hear from you. Apply now!

Customer Service Advisor Contact Centre

  • Wythenshawe, Greater Manchester
  • £17000 - £18000 per annum
  • Permanent
Posted 19 days ago

Customer Service Advisors Contact Centre £17,000k South Manchester As a customer service advisor you will be part of a small team who demonstrate empathy to their customers in a sales focused contact centre The Role Booking appointments through warm leads Building relationships Dealing with Inbound and outbound calls Handling email queries Rapport Building The Candidate Proven experience within a contact centre Outbound calling experience desirable Track record of delivering results Confident and professional telephone manner Selfmotivated with a strong work ethic Interested in this role? Call Katie on ##### ###### Or email

Financial Sales Advisor

  • Manchester, Greater Manchester
  • Up to £21000 per annum + £30,000 OTE - No Weekends
  • Permanent
Posted 25 days ago

Financial Sales Advisor £21,000 per annum + £30,000 OTE Manchester Monday to Friday working hours Time Recruitment is working with a market leading loan provider in Manchester, who are looking to bolster their loan sales team due to internal promotion, and growth. The business has a loan book of around £150 million and around 25,000 customers, with customer satisfaction rating of 4.7 out of 5. This is an ambitious business with exciting expansion plans, that can offer excellent training, development and long term careers. On top of this they are located centrally in Manchester, in a very impressive office space. Financial Sales Advisors will handle red hot leads from a range of sources including lead generators, direct calls from customers, and referrals from loan brokers. Advisors will be responsible for understand customer needs, affordability, and general circumstances, before closing loans and managing the sales process to completion. Financial Sales Advisors will receive a £21,000 salary, along with realistic earnings of £30,000 in year 1. The business provides excellent initial training and unlimited career progression, right up to becoming qualified as a Mortgage Advisor. They offer excellent staff benefits such as 23 holidays + bank holidays, pension, life insurance, regular incentives, and many more job perks. A strong background in sales is essential. Experience in financial services is also attractive but not a must. Apply now to be considered! Financial Sales Advisor, Unsecured Loan, Secured Loan, CeMap, Mortgage, Broker, Bank, Debt, Sales, Inbound, Lending, Outbound, Finance, Financial Services, Insurance, Protection, Manchester, Immediate Starts,.

Dealer Contact Centre Advisor

  • Redhill, Surrey
  • Up to £17500.00 per annum
  • Permanent
Expires in an hour

Job Title: Dealer Call Centre Representative Job Type: Permanent/ Full Time & 6 Month FTC Location: Redhill Salary: £17,500 per annum Are you looking for opportunities within a call centre environment? Have you got excellent communications skills and the ability to work under pressure? Our client is a reputable, leading consumer finance business functioning in 13 European countries. As one of the main financial groups in the world, they pride themselves on there staff, training and development. The key responsibility of the role is to ensure telephone calls from introducers are answered professionally, within the businesss service level agreement standards. This section of the business is responsible for dealing with a variety of queries, and for passing on calls to teams within the New Business and Operations departments. Main Duties and Responsibilities: Working from a Generic Error queue. Updating the system accurately. Administration work such as opening post. Liaising with dealers and other business areas. Provide suitable advice to resolve dealer queries or requests made. Provide support to the Funding Unit when required. Taking inbound calls from Motor Dealers keeping within Service Levels. Skills and experience required: IT literate. Ability to work under pressure. Self motivated. Able to work as a team player. Driven to progress within this sector. Excellent communication skills. Call/Contact Centre/ telephone based experience is desirable. Please not these roles will be subject to a background check. Hours of business Monday to Friday 95pm, one late shift 117pm in 4 and 1 weekend in 4 with lieu days Thursday and Friday the following week. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Contact Centre Agent

  • Stockport, Greater Manchester
  • £18000 - £20000 per annum + No Weekends
  • Permanent
Posted 16 days ago

Contact Centre Agent £18,000 £20,000 per annum Stockport No weekend Our client is market leader in financial services, who are based in the Stockport area. an award The business are consistently growing their customer base, and their workforce, in what is a really exciting time for the business. The business offer brilliant training, fantastic staff benefits, great rewards, and bonuses, and always look to develop and progress their staff. Contact Centre Agents will handle incoming enquiries from existing customers via phone, email, and letter. The position involves purely customer service work with no sales at all. You will handle general enquiries, update customers regarding applications, make changes to accounts, and be responsible for the necessary administration work. Contact Centre Agents will receive a £18,000 £20,000 salary, a company bonus paid once a year, work Monday to Friday , with no weekends, and enjoy brilliant benefits including a staff canteen, pension, life assurance, and free gym membership. Experience in a customer service and/or administration position is required. Apply now to be considered! Contact Centre Agents, Customer Service Advisor, Customer Service, Financial Services, Administrator, Inbound, Stockport, Data Entry, Bank, Banking, Insurance, Mortgage, Admin, Call Centre, Contact Centre.

Telesales Contact Centre Manager

  • London
  • £30000.00 - £36000.00 per annum + double OTE.
  • Permanent
Posted 22 days ago

Team Manager Telesales Sector: Learning & Development, Professional Services Location: London Salary: £3236k (dependent on experience) double OTE. Manage an existing team of sales professionals Achieve revenue & unit targets as established by the company Identify opportunities for growth & development The Role: This company seeks an experienced, dynamic and driven sales manager to head up their telesales team. On a daytoday basis, youll be tasked with encouraging the telesales team to achieve revenue, unit and cancellation targets as stipulated by the wider business. With a wealth of experience under your belt, youll need to monitor and mentor the existing team, identify opportunities for growth and development and instil appropriate structures to help that be achieved. The Company: This company is an exciting and fastgrowing startup. Selling a variety of products/services across learning and development for use within a variety of institutions and sectors. Offering both print and digital products, this company is reinventing professional learning by injecting stateoftheart technology and promoting inspiring content. Established in 2011, this business is in its adolescence and, as such, is looking to bring in a driven, articulate and successful sales manager to continue to build upon this business strong foundations. So far, the company has experienced rapid growth and because of this the successful Team Manager can be autonomous in their role and develop their team in a promising, excitable environment. As a Team Manager, your responsibilities will include: Mentoring and developing a team of sales professionals Lead the delivery of sales training to improve and inspire performance Achievement of revenue, unit and cancellation targets as set by the wider business For this position, we are looking for individuals who meet the following criteria: Extensive proven team leader/manager experience within outbound sales Experience in training/coaching/mentoring sales professionals Experience delivering high revenue targets within a B2C and B2B environment Benefits of this Team Manager role are: £3236k (dependent on experience) double OTE. Company healthcare plan Opportunities for further development BMS Performance have spent years building strong relationships with leading B2B companies. We can introduce to the right companies for your skillset and provide guidance to help you get your next sales role. If this vacancy is of interest please email us, or for more information on other vacancies we are currently working on please call Holly Simmons on ##### ######. .

Contact Centre Advisers

  • Manchester, Greater Manchester
  • generous bonus
  • Permanent
Posted 24 days ago

On behalf of our client, we would like to appoint two Customer Service Advisers for their south Manchester contact centre. You would be joining a small team in company who is the leader in their field. The Role Advisers will be making mainly outbound calls but also taking inbound and responding to call me back calls Working to key performance targets you should be able to demonstrate exceptional levels of customer care from within a previous sales focused call centre/contact centre. In responding to enquiries made by telephone and email, you should have excellent verbal and written communication skills, including rapport building and empathy By instilling confidence regarding the company and service you will be building positive relationships with callers and making appointments for potential customers to learn more about the companys services The Candidate Confident and professional telephone manner Selfmotivated with a strong work ethic and a can do attitude together with a track record of delivering results Proven experience within a contact centre where you will have substantial outbound calling experience If you would like more information regarding this role, call Karen on ##### ######or email

Contact Centre Advisor

  • Lowestoft, Suffolk
  • Up to £8.75 per hour + Holiday Pay,Pension, Weekly Pay
  • Temporary
Posted 19 days ago

Do you have experience of working with customers? Do you enjoy working in a fast paced environment? Are you well organised and looking for your next opportunity within a large organisation? If so, read on!... A well known utilities company based in Suffolk, near Lowestoft are looking for a Customer Service Agent to join them for the next three months. You will be joining a busy team who pride themselves on being high performers. They are very supportive and offer in the job training to ensure that you are confident in your role. This is an excellent opportunity which could extend. The benefits: Working for an established organisation Attractive offices Fast Paced Team Holiday Pay Pension Scheme The Duties: Answering queries Supporting customers with questions Updating database Sending correspondence Basic administration tasks The Must Haves: Excellent written and verbal communication skills Ability to speak to customers from all backgrounds Good Computer skills Willingness to learn * Able to work 1 in 4 Saturdays If this sounds appealing to you, apply today for an immediate interview! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone. Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. Its just a few of the thousands of people who have found success in their working lives with Randstad. Visit ######.###/howibecame to find out what you could become.

Contact Centre Team Leader

  • portsmouth
  • £26500 - £26500 Per Annum
  • Permanent
Posted 16 days ago

The future is exciting here at Affinion International. Due to continued success and growth, we are now looking to recruit a Contact Centre Team Leader. This great opportunity will not only give you the chance to progress your career but to also shape the future of our business! A few reasons why our Contact Centre Team Leaders love working here… Competitive salary of £26,500 Full training and support throughout your career at Affinion Subsidised Gym Membership 25 days holiday Free hot & cold drinks during your shift Close to public transport links and local amenities 6% Company pension Scheme Discounts & offers for Affinion employees * Free onsite parking. Affinion International is a large international services company based on the south coast. We are Investors in People Gold accredited and have recently won the health and wellbeing award. At Affinion International, we are committed to employee engagement and development. Working hours are 37.5 hours per week 5x.7.5 hour shift Monday – Sunday between 0700 – 2300. Does this sound like the ideal role for me? If you have proven experience working within a customer service environment in a Team Leader or Supervisory position, this could be the ideal role for you. You will also require the following skills or experience: Experience of and leading a team including coaching, call feedbacks and training Excellent communication and interpersonal skills Able to demonstrate examples of exemplary stakeholder management Excellent prioritisation and planning skills What will I be doing in my new role? Joining the Affinion team as a Contact Centre Team Leader, you will effectively lead, coach, support and develop your team to deliver an amazing customer experience. On a daily basis, you will be: Meet and exceed challenging business goals and consistently deliver service level targets, ensuring that individual, departmental and business objectives and compliance requirements are met. Work across all internal and external stakeholders to the highest standards. About your new employer At Affinion International, our daily activities are driven by these key values: Communication, Customer Focus, Integrity, Passion, Team Work, Total Performance and Trust If you have an affinity to these values, we want to hear from you. Please click APPLY now to register your interest in the role of Contact Centre Team Leader.

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