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Customer Service / Sales Advisor

  • Southport, United Kingdom
  • £17127.50 to £0.00 Per Year
  • Permanent
Posted 2 days ago

Our client is currently looking for a Customer Service/Sales Advisor to join their team. Your role: - Book engineers appointments with new and existing customers - Advise customers on progression of insurance claims/works - Contact existing customers to schedule annual appointments - Liaise with clients with updates and reports - Make sure customers feel like they are number one priority and are fully informed about the options/services available to them - Carry out Engineers route planning, parts ordering and clients portal updates What you need: - 6 months customer service experience (Ideally in a call centre environment, or with strong complaint handling experience) - Must be 18+ - Enthusiastic, outgoing and friendly personality Working on a weekly rota – 8-5, 9-6 & 11-8 Weekend rota – 1 in 4 Benefits: - Excellent salary of £17,127.50 - Call bonus scheme - 28 Days holiday including bank holidays To be considered for this role, please apply today.

Customer Service Executive / Contact Centre Advisor

  • East Molesey, Surrey
  • Up to £21362 per annum
  • Temporary
Posted 13 days ago

Job Title: Contact Centre Advisor Location: East Molesey, KT8 Salary: £21,362 per annum Job Type: Temporary (6 months), Full Time 36 Hours per week Closing date: 17th January 2##### ######Interview Date: 20th January 2018 The Organisation is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle. They help everyone explore the story of how monarchs and people have shaped society in some of the greatest palaces ever built. About the Role: They are currently recruiting for a full time member of staff, who will be working 37.5 hours per week on a 5 days out of 7 rota which will include occasional weekend work. The role is fixed term for 6 month with a possibility of extension. When people contact the Visitor Services Contact Centre, it will be you who responds, actively selling tickets and membership, handling complaints and giving details on everything from opening times to access for disabled visitors. Youll have to have a thorough knowledge of all this information, an understanding of all 6 palaces main attractions, be in frequent contact with a variety of palace departments as well as visiting all of our palaces regularly. The Candidate: With excellent customer care skills and educated to GCSE standard (or equivalent); you will be organised, detailed and comfortable working as part of a team. Preferably, youll have worked in a contact centre or customer services team before and display a courteous and confident telephone manner. Excellent listening skills and experienced using a variety of computer programs including, ideally, content management systems. You will be able to source information, analyse and troubleshoot issues as well as being able to work quickly and accurately under pressure. You are adaptable and resilient with excellent verbal and written communications skills. Youll also be confident working with visitors face to face to support our front of house teams and facilitate the running of various events programs across HRPs sites as required. Fluency in a foreign language would also be an advantage but is not essential. Please click on the APPLY button and CHECK YOUR EMAILS for the link to the application portal. Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.

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German Language Customer Service/Sales Advisor

  • Southend-on-Sea, Essex
  • £9 - £10 per hour
  • Temporary
Posted 15 days ago

German language Customer Service/Sales Agents Southend on Sea Immediate start We are currently recruiting for a number of positive and enthusiastic German speaking customer service advisors. We are looking for people who love communicating with others, think on their feet, and can get the job done, whilst providing outstanding Customer care. Responsibilities Manage inbound contact from their customers and deal with enquiries relating to orders and deliveries and complaints in a friendly and timely manner Deliver brilliant service whilst exceeding operational targets to drive customer satisfaction Ability to work under pressure in an ever changing environment Being an inspiring communicator who openly and collectively drives great team spirit Deal with any issues or queries in a clear and professional manner In return you will receive: A starting salary of £9.50ph to £10.50ph Performance related bonus (depending on campaign) Company benefits including Pension Scheme, Private Medical Insurance, and Childcare Vouchers Comprehensive induction training programme and career opportunities within a fast moving and dynamic organisation working with global brands. 28 Days Annual Leave Onsite masseuse for top performers Monthly incentives All we ask is that you have the following: Good communication and written skills Pay attention to detail Ability to work under pressure Are able to commit to Monday to Friday 8am to 5pm If you are interested to hear more then please call us on ##### ###### where we are waiting to hear from you.

Credit Controller / Customer Service Assistant Contact Centre

  • Leicester, Leicestershire
  • Up to £18000 per annum
  • Permanent
Posted 5 days ago

Job title: Credit Controller Location: Leicester Salary: circa £18,000 dependent on experience Position: Full Time, Permanent The company is the UKs largest independent invoice finance specialist and a trusted provider of funding solutions to over 7,000 businesses. Through their network of 19 local offices, they handle annual client turnover of £5 billion since 2010, they have advanced more than £26bn to small and medium sized businesses throughout the country. Formed in 1982, they are a member of the Asset Based Finance Association (ABFA) and support businesses in over 300 industry sectors. Globally, the company has operations in 44 locations, in 14 countries across Europe, the Americas and Asia, supporting more than 9,500 business customers worldwide. In 2011, 2012, 2014, 2015, 2016 and 2017 the company was awarded a place in The Sunday Times 100 Best Companies to Work For, ranking 33rd in the most recent poll. They are supported by their parent company, a 208year old businesstobusiness services group involved in logistics, shipping and ship management, floating accommodation, hydrographic survey and geophysical services, offshore project management, retail, woodland burials, and construction equipment hire. Purpose of the role: To ensure the security and profitability of the company through efficient and effective credit control of a portfolio of clients To establish and maintain a professional and efficient relationship with their allocated portfolio of clients To provide excellent standards of customer service internally and externally To ensure that security is maintained at all times within the systems operated by the company Identifying and generating new business opportunities for the sales team to convert Key Responsibilities and Accountabilities: Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control Provides a high level of service whilst maintaining security Proactively seeks to understand their clients to allow them to spot both warning signs and opportunities Key Skills: Communication skills Maintain high level professional conduct with internal and external customers via face to face, the phone, email, and in written communication Relationship building establishes rapport Establishes and maintains a professional + expert relationship with clients through efficient credit control. Understands and is interested in clients business Provides excellent customer service Manages credit control of client portfolio whilst providing a high level of customer service + protecting the companys security Listen and interpret information Good listening skills, understands how and when to action information, to the appropriate person Understand needs Sees things from clients point of view; identifies clients needs and has a sympathetic approach whilst protecting Bibbys security Decisionmaking Sets credit limits within guidelines, makes recommendations/ propose decisions, back up decisions to line manager. Develop solutions, problem solve and agree things with people Monitors collection performance. Recommends appropriate solutions Ability to say no Use, develop and sell the companys products and processes Manages risk Knowledge of clients business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud Financial understanding General understanding of financial management/ audited accounts, manages risk Requirements of the role: Experience Credit Control experience, office environment, customer service experience Skills Good communication, excellent customer service, attention to detail, IT. Qualifications N/A Desirable for the role: Experience Credit Control experience in a financial service environment Skills Managing risk, sales. Qualifications Basic IT, customer service/ administration NVQ So... Are you ready for your next ambitious challenge? If so, we look forward to hearing from you! Are you ready for your next ambitious challenge? If so, we look forward to hearing from you! To be considered to this role, candidates will need to complete the companys application portal. Candidates who dont do this will NOT be considered for the role. To do so, please click the APPLY button and CHECK YOUR EMAILS for the link to the application portal. Candidates with experience of; Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Call Centre Advisor, Inbound Customer Services Executive, Inbound Call Centre Support, Payment Processing, Accounts Receivable, Credit Control, Credit Controller, Finance Clerk, Finance Administrator, Finance Supervisor, Accounts Assistant, Accounts Officer, Finance Officer, Finance Controller, Financial Controller, Financial Supervisor, Accounts Supervisor will be considered for this role.

Customer Services and Sales Advisor x 2

  • Swanscombe, Kent
  • £15000 - £18500 per annum + Bens
  • Permanent
Posted 8 days ago

2 x Customer Services and Sales Advisors (1 x permanent and 1 x 12month contract) We have 2 positions available. 1 in a permanent role and the other is a 12month maternity cover. The Role Consistently provide high levels of customer service to a range of customers via fax, email and telephone including order placing, data input, effective complaint resolution and other customer service related issues. Proactively keeping customers informed of any issues that may affect their order and ensure these are rectified where possible to the customers satisfaction. Working with a comprehensive and thorough understanding of process and procedure. Key areas of responsibility: Accurate and timely input of customer orders via SAGE 1000 back office system Management of time to ensure high level of productivity and order throughout Understanding of processes and procedures to minimise input error and ensure good customer service is given Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations Liaise directly with customers on price and stock availability requests Develop high levels of product knowledge in order to answer questions relating to the product ranges Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, costeffective and appropriate manner Skills & Experience Minimum of 2 years experience within a customer service or call centre environment Good dataentry experience B2B exposure would be preferred Excellent communication skills Selfmotivated with a proactive approach and demonstrates a can do attitude Ability to focus on solutions rather than problems Expresses passion and enthusiasm within the role Proven track record in delivering quality as a first priority Quick to adapt and learn new skills *Good MS Office skills At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a clean copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

Customer Services and Sales Advisor (12 months)

  • Swanscombe, Kent
  • £15000 - £18500 per annum + Bens
  • Contract
Posted 7 days ago

2 x Customer Services and Sales Advisors (1 x permanent and 1 x 12month contract) We have 2 positions available. 1 in a permanent role and the other is a 12month maternity cover. The Role Consistently provide high levels of customer service to a range of customers via fax, email and telephone including order placing, data input, effective complaint resolution and other customer service related issues. Proactively keeping customers informed of any issues that may affect their order and ensure these are rectified where possible to the customers satisfaction. Working with a comprehensive and thorough understanding of process and procedure. Key areas of responsibility: Accurate and timely input of customer orders via SAGE 1000 back office system Management of time to ensure high level of productivity and order throughout Understanding of processes and procedures to minimise input error and ensure good customer service is given Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations Liaise directly with customers on price and stock availability requests Develop high levels of product knowledge in order to answer questions relating to the product ranges Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, costeffective and appropriate manner Skills & Experience Minimum of 2 years experience within a customer service or call centre environment Good dataentry experience B2B exposure would be preferred Excellent communication skills Selfmotivated with a proactive approach and demonstrates a can do attitude Ability to focus on solutions rather than problems Expresses passion and enthusiasm within the role Proven track record in delivering quality as a first priority Quick to adapt and learn new skills *Good MS Office skills At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a clean copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends

Contact Centre Consultant

  • Camberley, Surrey, England
  • £15k - 20k per year
  • Permanent
Posted 15 days ago

Rayner Personnel Vacancy Contact Centre Consultant Camberley, Surrey, GU15 Basic £15,000 - £16,000 OTE £18,000 - £20,##### ######Job Ref: RPSE V##### ######A highly respected Independent Estate Agents are seeking a self-motivated, target driven Contact Centre Consultant to join their friendly Call Centre based in Camberley. The purpose of this role is to provide high quality customer service whilst maximining any sales potential. This is role is based in an inbound and outbound call Centre and is a sales role so therefore you will need to work to targets and be confident in a pressurised environment. The ideal candidate will come from a sales environment, ideally have experience in a contact centre environment and have exceptional customer service skills. This role is based on a shift pattern and weekend work is included. Essential Skills required: 12 months experience in a call center / sales environment. Ability to work in a pressurised environment. Excellent sales ability High level of customer service skills Good telephone manner and positive attitude Well presented, ambitious and self-motivated Knowledge of the Surrey Wells area helpful Thoroughly professional approach to Estate Agency Contact Details : If this sounds like a role that would interest you, please contact Guy Hodge at Rayner Personnel South East on ##### ###### or by email: #####@######.### If you are looking for roles in the South East area; Hampshire, Surrey, Sussex, Kent or Greater London, you can chat, in complete confidence, to one of our recruitment experts. We are always receiving new opportunities and not all advertised online. Call us today on ##### ######, email #####@######.### or visit our website : ######.###

Contact Centre Team Leader

  • Sunderland, Tyne and Wear
  • £22000 - £24000 per annum
  • Permanent
Posted 5 days ago

Team leader 7 day operation 8am 8pm 35 hours per week Includes weekend work (rotational basis) £22,000 £24,000 per annum Doxford Park, Sunderland Job Purpose: To manage, coach and develop a highly focused team in achieving and exceeding business objectives and operational standards. Key Tasks: Lead a team of new lending consultants to achieve targets and business objectives through effective performance management. Support the development of the team driving improvements in standards and productivity. Motivate and inspire the team. Conduct regular coaching sessions. Conduct regular 121 reviews and feedback sessions. Handle and resolve any queries and support team development. To report and mitigate risks. Adhere with standards of operational standards. Key Experience: Managing teams in a contact centre environment, preferably in Financial services. Multichannel and crossover of work (telephony and administration) operational management. Working and achieving SLAs in Telephony, Administration, Quality Assurance. Working within mandates. Coaching and development to succeed. Client relationship experience preferential. Understanding of Mortgage application processes. Being a part of a new team and building the operation. *Ideas driven and examples of process improvement.

Customer Advisor Aztec West 24/7 Contact Centre

  • Bristol
  • £18000 - £19000 per annum
  • Permanent
Posted 7 days ago

CALL CENTRE AZTEC WEST, BRISTOL £18,000 £19,##### ######Are you currently working in a contact centre and want a better work life balance? Ever thought you could work from home AND still be a contact centre expert? Were looking for motivated and selfmanaging contact centre specialists to work on a range of contracts that operate globally. We are a FTSE 100 company with a £multibillion profit margin each year and we are expanding our team to include the best contact centre staff that Bristol can offer. We provide full facilities and help desk management solutions to a diverse group of military and civilian clients around the world. Were not a standard contact centre, you wont just be taking calls, and although this is the main part of your role you will also be working on responding to emails and web requests. We operate a 24 hour contact centre where our night shifts have the option to be covered at home using the latest in contact centre technology. If working a night shift you would be kitted out with a secure laptop and all that would be needed is a WiFi connection. We have a flexible approach to work and our mission is to have a percentage of our team working from home (good for us and good for you). We have an Operational salary design scheme that focuses on getting you to the next level of your development plan and salary expectation. As you would expect, we have a range of flexible benefits within our contracts where you can buy holiday and purchase a wide range of products at a discounted rate (anything from cinema tickets to dental care). A total of 25 days holiday are given to you as standard, with bank holidays added to this too. We believe in your development and realise its not just about money but career progression. Get your foot in the door here and we can work with you to uplift your chances of that dream job youre working towards. You will be expected to be proactive, helpful and professional whilst representing our company and brand. We are an inbound contact centre, although youll be expected to make the odd outbound call the main bulk of work comes in to you not the other way round. As contact centre experts you know the drill. You need to hit your key performance targets, be in work on time, rotate through your shift pattern and adapt to the change in demands that happen in a multi contract office environment. Our office is based in Aztec West, in a state of the art building which offers free staff parking for both your car and bike, with a fully modernised restaurant area and shower facilities. We have a range of contracts from permanent roles to 6 month fixed term positions. If you think you fit the bill, then wed love to hear from you, we would like you to have a good working knowledge of Microsoft packages (dont worry were not looking for computer experts but you will need to know how to navigate Outlook and Excel), have great attention to detail and be able to support us in delivering an industry leading customer service experience. Its important that you know how to prioritise your workload as we deal with multiple contracts with different demands. If youd like to join a team that values a work life balance and have the opportunity to progress your career in a unique contact centre role click apply now.

Customer Advisor Aztec West 24/7 Contact Centre

  • Bristol
  • £18000 - £19000 per annum
  • Permanent
Posted 5 hours ago

CALL CENTRE AZTEC WEST, BRISTOL £18,000 £19,##### ######Are you currently working in a contact centre and want a better work life balance? Ever thought you could work from home AND still be a contact centre expert? Were looking for motivated and selfmanaging contact centre specialists to work on a range of contracts that operate globally. We are a FTSE 100 company with a £multibillion profit margin each year and we are expanding our team to include the best contact centre staff that Bristol can offer. We provide full facilities and help desk management solutions to a diverse group of military and civilian clients around the world. Were not a standard contact centre, you wont just be taking calls, and although this is the main part of your role you will also be working on responding to emails and web requests. We operate a 24 hour contact centre where our night shifts have the option to be covered at home using the latest in contact centre technology. If working a night shift you would be kitted out with a secure laptop and all that would be needed is a WiFi connection. We have a flexible approach to work and our mission is to have a percentage of our team working from home (good for us and good for you). We have an Operational salary design scheme that focuses on getting you to the next level of your development plan and salary expectation. As you would expect, we have a range of flexible benefits within our contracts where you can buy holiday and purchase a wide range of products at a discounted rate (anything from cinema tickets to dental care). A total of 25 days holiday are given to you as standard, with bank holidays added to this too. We believe in your development and realise its not just about money but career progression. Get your foot in the door here and we can work with you to uplift your chances of that dream job youre working towards. You will be expected to be proactive, helpful and professional whilst representing our company and brand. We are an inbound contact centre, although youll be expected to make the odd outbound call the main bulk of work comes in to you not the other way round. As contact centre experts you know the drill. You need to hit your key performance targets, be in work on time, rotate through your shift pattern and adapt to the change in demands that happen in a multi contract office environment. Our office is based in Aztec West, in a state of the art building which offers free staff parking for both your car and bike, with a fully modernised restaurant area and shower facilities. We have a range of contracts from permanent roles to 6 month fixed term positions. If you think you fit the bill, then wed love to hear from you, we would like you to have a good working knowledge of Microsoft packages (dont worry were not looking for computer experts but you will need to know how to navigate Outlook and Excel), have great attention to detail and be able to support us in delivering an industry leading customer service experience. Its important that you know how to prioritise your workload as we deal with multiple contracts with different demands. If youd like to join a team that values a work life balance and have the opportunity to progress your career in a unique contact centre role click apply now.

SERVICE DELIVERY MANAGER (contact centre)

  • Southend-on-Sea, Essex, England
  • competitive basic salary
  • Permanent
Posted 2 days ago

Extremely successful and rapidly expanding organisation in Southend on Sea Essex, are seeking a highly experienced Service Delivery Manager. As a Service Delivery manager you will be heading up a fairly large team of around 35-45 employees, you will be supported by team managers who will look after the day to day running of the team, and seniors who will support the team managers where necessary and in their absence. Each Team Manager will, on average, manage between 10-15 advisors with the help of Senior Customer Service Advisors. From a top level approach you will be leading your team to success and ensuring that you lead by example is a must. You will be keeping your employees motivated and passionate whilst delivery successful results. You will be ensuring your team managers engage and support all employees, you will need to build a successful leadership approach ensuring respect and trust across your team. You will be leading by example and become the leading brand ambassador for the client's team. It is vital that your team ensure customer service is provided at a high standard and ensure all customers can communicate with ease by acting quickly and consistently. Your Customer Service Advisors will be the voice of this esteemed brand and you will need to guarantee that the customer is at the heart of every conversation. The overall service will be 24/7, which means the staff will work various shift patterns. Your role will be 40 hours a week and your hours of work are between the core hours of 8am - 6pm (8 hours a day plus a 1 hour break). In your absence the Team Managers will assume any additional responsibilities. Our goal is to ensure, as a team, we meet, deliver and where possible, exceed our client's expectations and Service Leadership Agreements (SLA's). BACKGROUND As an employee you will be representing their client and their client's prestigious brand so you must be enthusiastic and passionate about delivering excellent customer service and ensuring the highest level of customer satisfaction. As a Service Delivery Manager (SDM) on this account your Customer Service Advisors, Seniors, Team Managers will be responsible for resolving any customer queries via multiple channels, such as; social media, telephone calls, webforms, postal queries, webchat and mobile applications. You must ensure your team are compliant and are always within their Service Leadership Agreements (SLA's) that is agreed with their client. REQUIREMENTS A desire and genuine passion for delivering excellent customer service ensuring an empathic approach Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer Excellent leadership and communication skills A diverse skill set covering all People, Account, Client Management and Development EXPERIENCE ESSENTIAL Experience of working in a customer facing environment Experience of managing and leading a team Experience of developing your team and leading on KPI's Significant knowledge of end to end service delivery in a customer contact centre environment Understanding of 24/7 service delivery culture and requirements Experience of Account/Relationship Management DESIREABLE BUT NOT ESSENTIAL Experience of working in a contact centre environment An understanding of the retail/food industry An understanding or keen interest in social networking Knowledge of ACD (Automatic Call Distribution) phone systems KEY RESPONSIBILITIES Overall ownership of a team of Team Managers and managing the operational relationship with the Senior Stakeholders within the client's business. Be timely, efficient and professional in all aspects of your role Ensuring coaching, mentoring, training and development targets are met, including 121's and any training needs Ensuring that team service levels are met or exceeded through effective execution of performance management to include SMART target setting, coaching, mentoring, training, personal development, personal improvement plans and disciplinary action plans Design and run with the team managers motivational incentives on a daily, weekly or monthly basis Provide inspiration to the team through effective leadership, motivation, encouragement, empowerment and pro-activity to achieve targets inclusive of client and internal targets such as absenteeism and attrition Ensure effective and consistent communication throughout the team for all briefing items Regularly spot check knowledge with tests holding team meetings for team feedback Work with HR in managing performance or disciplinary meetings and work closely with the Recruitment Manager giving feedback and analysis on new advisor intakes to have input into continuously improving successful advisor profiling To consistently deliver optimum levels of quality and service at all times and actively create trust with the customer demonstrating an open and honest approach. Be mindful of your tone and adapt to suit customers' needs To use initiative and raise any operational, technical or sensitive concerns as soon as they are identified to ensure rapid resolution by in-house departments Understand how your role fits into the clients structure as well as the wider organisation Ensure all written and verbal communication will be reflective of the clients brand and values with the tone being friendly, supportive and acknowledging all the customers concerns whilst respectfully offering a solution or seeking further clarification Responsible for coordinating the delivery of on-going services to the customer SLAs achieved to a high level of customer satisfaction and improve in line with customer agreements Ensure application service availability, reliability and quality drives Efficient incident management and problem resolution through various support organisations Act as a key influence to ensure service is at the forefront of technology Build a personal relationships with clients, internal services and relevant client service providers and proactively provide status updates Monitor and implement customer satisfaction initiatives - CSAT Communication around issues and opportunities - getting things done, making things happen Collaboration with senior members of account management and growth Building and delivering service reporting and produce performance monitoring reports based on SLA's Profit & Loss for the on-going service Accountability for all operational issues and ensuring each is clearly managed and documented through to successful conclusion DEVELOPMENT & REMUNERATION As a Service Delivery Manager you will have the full support of the senior management team and will be given full training. We offer all our employees a wide range of benefits as we like to look after our staff, they include: - 28 days annual leave entitlement (including bank holidays) - A bright, fragrant and modern offices which have some excellent views of the seafront - Social events and nights out - employee benefits: Free fruit Wednesday's Ice Cream August In-house masseuse - Discount at various retailers such as: 25% of UGG Australia Revolutions bar Subway - 40 hours a week - on a flexible shift pattern

Assistant Global Contact Centre Manager Night Shifts

  • London
  • £27000 - £29000 per annum
  • Permanent
Expires in a day

Lead the way in emerging markets for one of the worlds most ambitious brands. You strive for excellence, but that still isnt enough. You always want to take your work to the next level and take your team with you? You are a night owl and always the one who has their brightest ideas at 3 in the morning. One of the worlds leading and most ambitious fashion brands are looking for a new Assistant Team Manager to join the night shifts in their Customer Experience team. Working as part of the Customer Experience Management team, you will play a leading role in shaping the customer journey now and in the future. You will spot trends in emerging markets and ensure the quality of customer service is consistent 24/7. You will have years of management experience in a contact centre environment for night shifts so you will be aware of the challenges this presents. You will be there to motivate your teams; that means celebrating their successes but also being there as a point of support when they need it. Therefore, you will have a thorough understanding of UK HR processes. Whats in it for you? A competitive salary with a potential increase after a successful probationary period A generous clothing allowance to spend on company products A range of other benefits The opportunity to take a lead in delivering service to existing and emerging markets Be part of a solid leadership team and have your own input The working hours for this role will fall between 8pm and 8am on a rotational basis including weekends and bank holidays. Please note this role is night shift only. If you feel that you are suitable for the role and are available for an interview please send your CV to #####@######.### Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ######.###.

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