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Sales Advisor - Call Centre

  • Bournemouth, Dorset, England
  • £16,500 pa rising + monthly commission
  • Permanent
Posted a day ago

Sales Advisor - Call Centre Location: Central Bournemouth Salary: Basic salary £16500 pa rising + monthly commission based on qualifying sales Position: Full time (40hrs per week) About us: Daish's Holidays provide great value, relaxing holidays on the south coast, Isle of Wight and North Wales. This family owned and run, eight hotel group has been in operation for over 35 years and continues to go from strength to strength. The Sales Advisor - Call Centre Role: Daish's is currently looking for full time Sales Advisors for our small but busy call centre based in Bournemouth. You'll manage great conversations with our customers or potential new customers advising them on the best deal, you'll make sure they feel like our number one priority and are fully informed about the options and services available to them. The Sales Advisor - Call Centre duties: To answer inbound sales and booking inquiries Make outbound sales calls to our existing customer base Deliver excellent customer service on both inbound and outbound calls Answer emails from customers within a 24hr SLA Offer customers Travel Insurance and ensure that this is sold in line with FCA regulations Ensure that all insurance training is up to date Liaising with other departments within the company Complete a variety of administration duties as and when required The Sales Advisor - Call Centre will need: As a Sales Advisor you'll be the primary contact for both inbound and outbound sales for all hotels. To become an expert in all areas of our holidays and assist our customers with selecting the right break for them. Attention to detail is essential in this challenging and varied role. To be considered for this role, you must have previous sales, call centre or leisure industry experience. We are looking for self-motivated hardworking people with excellent communication and customer service skills. Key skills Hard Working Sales Motivated Work as part of a small, fun team Working towards Sales targets. Willing to learn about different products & services Benefits: Commission based on sales paid monthly 28 Holidays including Public Bank Holidays Fun lively working environment * Pension Scheme If you meet the requirements and feel that this Sales Advisor role is right for you then please apply today!

Customer Service and Sales Advisor

  • Stockport, Greater Manchester
  • Up to £19000.00 per annum + OTE £24k
  • Permanent
Posted 20 days ago

Job Title: Customer Service & Sales Advisor Job Location: Stockport Job Salary: £19k. Uncapped commission. (OTE £24k) Looking for a new career opportunity in customer service at an award winning insurance company? Want to be part of a market leading brand with fantastic perks and benefits, and amazing career prospects? We are currently looking for talented customer service executives to work within a vibrant working environment calling existing policy holders and offering them extras onto their plans. This is a fantastic opportunity to work for a company who were listed in Fortune Magazine as one of the top 51 companies in their Change The World list, offering one of the best benefits packages around including: £19k salary with uncapped commission potential Discounted gym memberships Free Apple iWatch The opportunity progress within the business A fantastic benefits package that includes 25 days holiday plus bank holidays, a scheme where you can buy an extra weeks holiday, quarterly and annual trips as incentives (previous annual trip was a 6 nights at a 7* Maldives retreat) For the role, we require: Customer service or sales experience in a call centre environment A person with a positive attitude, and outgoing personality A willingness to work towards targets Please apply with your CV or contact Tom at Search on (0161) (835) (8322) stockport, stockport city, stockport town, stockport customer service, customer service, retentions, renewals, stockport renewals, cross sell, upsell, sales, customer service advisor, customer service agent, customer services, stockport customer service, , customer service executive, call centre, call centre stockport, call centre agent, stockport call centre agent, customer service call centre, sales agent, sales adviser, stockport sales adviser, customer service exec Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service and Sales Advisor

  • Stockport, Greater Manchester
  • Up to £17000.00 per annum + OTE £22K
  • Permanent
Posted 20 days ago

Job Title: Customer Service & Sales Advisor Job Location: Stockport Job Salary: £17k. Uncapped commission. (OTE £22k) Looking for a new career opportunity in customer service at an award winning insurance company? Want to be part of a market leading brand with fantastic perks and benefits, and amazing career prospects? We are currently looking for talented customer service executives to work within a vibrant working environment calling existing policy holders and offering them extras onto their plans. This is a fantastic opportunity to work for a company who were listed in Fortune Magazine as one of the top 51 companies in their Change The World list, offering one of the best benefits packages around including: £17k salary with uncapped commission potential Discounted gym memberships Free Apple iWatch The opportunity progress within the business A fantastic benefits package that includes 25 days holiday plus bank holidays, a scheme where you can buy an extra weeks holiday, quarterly and annual trips as incentives (previous annual trip was a 6 nights at a 7* Maldives retreat) For the role, we require: Customer service or sales experience in a call centre environment A person with a positive attitude, and outgoing personality A willingness to work towards targets Please apply with your CV or contact Tom at Search on (0161) (835) (8322) stockport, stockport city, stockport town, stockport customer service, customer service, retentions, renewals, stockport renewals, cross sell, upsell, sales, customer service advisor, customer service agent, customer services, stockport customer service, , customer service executive, call centre, call centre stockport, call centre agent, stockport call centre agent, customer service call centre, sales agent, sales adviser, stockport sales adviser, customer service exec Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Sales Advisor

  • Corby, Northamptonshire, England
  • £8.33 - 8.33 per hour + benefits
  • Permanent
Posted 18 days ago

Quest Employment at recruiting Temp to Perm Customer Service Sales Advisors in Corby working within a gas and electricity sales department. Responsibilities to include · Through effective use of company sales techniques, introduce, promote and sell products to customers during telephone calls · Consistently achieve on target sales results in a difficult sales environment · Represent the company and its clients in a professional manner · Comply with Data Protection, other regulations and the mandatory call standards expected by Clients · Take ownership for own performance and development through: · Monitoring own performance to identify successful techniques · Effective use of the training and coaching provided · To be available to take calls in line with productivity targets · Maintaining customer information and records in line with the DPA and our internal Information Management Security processes. · Any other duties in line with business requirement Experience in a similar role is desirable, alternatively experience in another Sales based role will be accepted. Suitable candidates must be self motivated and have a positive attitude to work. It is essential that candidates are target driven and passionate about achieving results. free eye care, workplace pension scheme. various incentives such as raffles and prizes. Successful candidates are required to carry out 5 days of full training. Salary £8.33 p/h + competitive individual bonus + team bonus

Customer Service and Sales Advisor

  • Stockport, Greater Manchester
  • Up to £18000.00 per annum + OTE £23K
  • Permanent
Posted 20 days ago

Job Title: Customer Service & Sales Advisor Job Location: Stockport Job Salary: £18k. Uncapped commission. (OTE £23k) Looking for a new career opportunity in customer service at an award winning insurance company? Want to be part of a market leading brand with fantastic perks and benefits, and amazing career prospects? We are currently looking for talented customer service executives to work within a vibrant working environment calling existing policy holders and offering them extras onto their plans. This is a fantastic opportunity to work for a company who were listed in Fortune Magazine as one of the top 51 companies in their Change The World list, offering one of the best benefits packages around including: £18k salary with uncapped commission potential Discounted gym memberships Free Apple iWatch The opportunity progress within the business A fantastic benefits package that includes 25 days holiday plus bank holidays, a scheme where you can buy an extra weeks holiday, quarterly and annual trips as incentives (previous annual trip was a 6 nights at a 7* Maldives retreat) For the role, we require: Customer service or sales experience in a call centre environment A person with a positive attitude, and outgoing personality A willingness to work towards targets Please apply with your CV or contact Tom at Search on (0161) (835) (8322) stockport, stockport city, stockport town, stockport customer service, customer service, retentions, renewals, stockport renewals, cross sell, upsell, sales, customer service advisor, customer service agent, customer services, stockport customer service, , customer service executive, call centre, call centre stockport, call centre agent, stockport call centre agent, customer service call centre, sales agent, sales adviser, stockport sales adviser, customer service exec Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Relocation Customer Service/Sales Advisor

  • London, Greater London, England
  • £20k - 25k per year
  • Permanent
Posted 5 days ago

Relocation Customer Service/Sales Advisor - London - £20-25K (negotiable based on experience) - VR/18966 Our client, a Relocations property service provider, is seeking a very well organised customer service professional with a bubbly personality. This position will involve talking to clients daily and soft selling company services. Responsibilities include: Responsible for initial client enquiries Educating clients on the London property market Be an expert and deliver consultative advice Accountable for minimum personal sales conversion goals Scheduling follow ups with potential clients Managing up to 20 clients a month Answering the phones and general admin as needed Maintaining a positive and optimistic attitude with clients at all times Opportunity to be involved with business development and networking events Requirements: Must be a team player with the ability to be flexible and help out as needed Experience in a phone based Sales/customer service environment Excellent people skills Familiar with Excel and the ability to navigate a variety of Systems A knowledge of the North American and London property markets is highly valuable If you wish to apply, please contact the relocation team of Red Recruit on ##### ###### or e-mail at #####@######.### quoting reference VR/18966 We offer a recommendation reward if we are able to place someone that you recommend, as way of a thank you we make a donation to your favourite charity or give you high street vouchers. Due to the current large volume of applicants for roles, unfortunately if you have not received a response within five working days, your application has been unsuccessful. Red Recruit is a specialist recruitment consultancy that focuses on the Relocations industry both nationally and internationally. Red Recruit offers services to the Office and Commercial Moving sector, Domestic Movers as well as Corporate and International Moving companies. We recruit relocation consultants, international assignment consultants, Tenancy advisors, Removals Sales Estimators, Removals Branch Managers, Removals Operations Managers, Move Coordinators, Office and Commercial Move Managers, Global Moves Specialists as well as many more.

Relocation Customer Service/Sales Advisor

  • London, Greater London, England
  • £20k - 25k per year
  • Permanent
Posted a month ago

Relocation Customer Service/Sales Advisor - London - £20-25K (negotiable based on experience) - VR/18966 Our client, a Relocations property service provider, is seeking a very well organised customer service professional with a bubbly personality. This position will involve talking to clients daily and soft selling company services. Responsibilities include: Responsible for initial client enquiries Educating clients on the London property market Be an expert and deliver consultative advice Accountable for minimum personal sales conversion goals Scheduling follow ups with potential clients Managing up to 20 clients a month Answering the phones and general admin as needed Maintaining a positive and optimistic attitude with clients at all times Opportunity to be involved with business development and networking events Requirements: Must be a team player with the ability to be flexible and help out as needed Experience in a phone based Sales/customer service environment Excellent people skills Familiar with Excel and the ability to navigate a variety of Systems A knowledge of the North American and London property markets is highly valuable If you wish to apply, please contact the relocation team of Red Recruit on ##### ###### or e-mail at #####@######.### quoting reference VR/18966 We offer a recommendation reward if we are able to place someone that you recommend, as way of a thank you we make a donation to your favourite charity or give you high street vouchers. Due to the current large volume of applicants for roles, unfortunately if you have not received a response within five working days, your application has been unsuccessful. Red Recruit is a specialist recruitment consultancy that focuses on the Relocations industry both nationally and internationally. Red Recruit offers services to the Office and Commercial Moving sector, Domestic Movers as well as Corporate and International Moving companies. We recruit relocation consultants, international assignment consultants, Tenancy advisors, Removals Sales Estimators, Removals Branch Managers, Removals Operations Managers, Move Coordinators, Office and Commercial Move Managers, Global Moves Specialists as well as many more.

Outbound customer service/sales advisor

  • Sheffield, South Yorkshire
  • Negotiable
  • Temporary
Expires in 2 days

Outbound customer service/ sales advisor Sheffield £18k p/a Temp to perm Immediate start We are currently recruiting a customer service/sales advisor for our client who is based in Sheffield. Your role will be call existing or new customers and sell them products . Also taking incoming calls and closing any enquiries. Calling all lapsed clients who may have not used the company services for a while and winning back their business. This is a full time role MonFri 9am5.30pm and initially temporary for 3 months with the possibility of going permanent for the right candidate. A great lively team to work with , love a bit of banter and a real sense of fun. You must be confident on the phones and have some sales experience and you must find it easy to build rapports over the phone with customers. If this sounds like the place you want to work please apply in the first instance for an immediate interview.

Customer Service and Sales Advisor

  • Stockport, Greater Manchester
  • Up to £20000.00 per annum + OTE £25K
  • Permanent
Posted 20 days ago

Job Title: Customer Service & Sales Advisor Job Location: Stockport Job Salary: £20k. Uncapped commission. (OTE £25k) Looking for a new career opportunity in customer service at an award winning insurance company? Want to be part of a market leading brand with fantastic perks and benefits, and amazing career prospects? We are currently looking for talented customer service executives to work within a vibrant working environment calling existing policy holders and offering them extras onto their plans. This is a fantastic opportunity to work for a company who were listed in Fortune Magazine as one of the top 51 companies in their Change The World list, offering one of the best benefits packages around including: £20k salary with uncapped commission potential Discounted gym memberships Free Apple iWatch The opportunity progress within the business A fantastic benefits package that includes 25 days holiday plus bank holidays, a scheme where you can buy an extra weeks holiday, quarterly and annual trips as incentives (previous annual trip was a 6 nights at a 7* Maldives retreat) For the role, we require: Customer service or sales experience in a call centre environment A person with a positive attitude, and outgoing personality A willingness to work towards targets Please apply with your CV or contact Tom at Search on (0161) (835) (8322) stockport, stockport city, stockport town, stockport customer service, customer service, retentions, renewals, stockport renewals, cross sell, upsell, sales, customer service advisor, customer service agent, customer services, stockport customer service, , customer service executive, call centre, call centre stockport, call centre agent, stockport call centre agent, customer service call centre, sales agent, sales adviser, stockport sales adviser, customer service exec Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Outbound Customer Service Sales Advisor

  • Corby, Northamptonshire, England
  • £8.30 - 8.35 per hour
  • Permanent
Posted 13 days ago

Confident, outgoing individuals with good communications skills wanted to join leading call centre based in Corby. Starting salary is £8.33ph + excellent team and individual bonuses. Hours are full time (38 hr week) and will be between 9am and 9pm - so ability to work evenings is essential! In your role as Customer Service Sales Agent you will be making outbound calls to potential and existing customers regarding promotions and offers. The Customer Service Sales Agent role would suit someone who has experience in customer service, retail, sales, telemarketing, telesales or call centre. Full training will be given You also need to have excellent communication skills,be computer literate Enjoy working in a target driven environment The role offers great long term permanent opportunity. It is a fun environment with the potential to earn significant bonus. Immediate starts available! Apply now!

Customer Service/Sales Advisor Windsor

  • Windsor, Berkshire
  • Up to £19000.00 per annum + OTE £40 - £66K, company car
  • Permanent
Posted 11 days ago

Energy Advisor Windsor £19,850 with OTE £39K £66k + company car The Opportunity: A fantastic opportunity has arisen to work for a long established and hugely successful international energy and services company. Are you looking for your next step into an exciting and rewarding sales career? This is not a cold calling role and all appointments are made for you. You just need to attend appointments and using excellent customer service, showcase the state of the art central heating systems and associated products to customers. These products and services really sell themselves you just need charisma and natural warmth to best represent the company. This brands reputation is paramount and you will have the highest integrity and professionalism to match this. What You Will Need: Excellent communications skills Experience in a sales environment A clean driving licence (max 6 points) To be available for 9 weeks from June or July 2018 for training What You Will Get. Excellent commission Company Car The latest handheld technology, Mobile phone and uniform. Excellent and flexible benefits up to 3% of salary Extensive and thorough training on the best products and services based on the customers need including accurate quotes and suitable financing options. How To Apply If you have the required skills for the role as detailed above then please apply via the link on this page. If you have any questions about this opportunity, then please contact Richard Hodges at the Search Crawley Office. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service and Sales Advisor

  • Glasgow
  • Negotiable
  • Permanent
Expires in 2 days

Inbound Customer Service and Sales Advisor £18,200 Due to the continued growth of our clients successful campaign we are looking to recruit for Customer Service Advisors who will be responsible for providing a first class service to customers ensuring their customers experience is second to none. You will be working as a part of a team your main duties will be: Taking inbound calls and providing information to customers ensuring they are provide with quick and accurate information. Identifying and understanding the needs of customer through rapport building and effective questioning Providing advice to new and existing customers Resolving customer queries and managing any complaints within set timescales This is an excellent opportunity to join a professional organisation based in a fantastic city centre location, just minutes from Central Station. Successful candidates will be required to go through the following background checks: 5 year work history check Basic credit check Basic disclosure check Please click APPLY NOW! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Apprentice Customer Service /Sales Advisor - pi

  • Farnham
  • £150.00 - £220.00
  • Permanent
Posted 11 hours ago

Intermediate Level Apprenticeship with KNIGHTS GROUP in Farnham. Sales and Telesales. Apprenticeships are real jobs mixed with classroom learning which allow trainees to earn while they learn, as well as gaining a nationally recognised qualification. Not only do they provide vital skills that employers look for when recruiting new staff, they also allow you to earn a wage and develop your personal and professional skills. Weekly Wage: £150.00 - £220.00 Vacancy Reference: 1406975. Closing Date: 30/07/2018

German Language Customer Service/Sales Advisor

  • Southend-on-Sea, Essex
  • Up to £10.50 per hour
  • Temporary
Expires in 2 days

German language Customer Service/Sales Agents Southend on Sea Immediate start We are currently recruiting for a number of positive and enthusiastic German speaking customer service advisors. We are looking for people who love communicating with others, think on their feet, and can get the job done, whilst providing outstanding Customer care. Responsibilities Manage inbound contact from their customers and deal with enquiries relating to orders and deliveries and complaints in a friendly and timely manner Deliver brilliant service whilst exceeding operational targets to drive customer satisfaction Ability to work under pressure in an ever changing environment Being an inspiring communicator who openly and collectively drives great team spirit Deal with any issues or queries in a clear and professional manner In return you will receive: A starting salary of £10.50ph Performance related bonus (depending on campaign) Company benefits including Pension Scheme, Private Medical Insurance, and Childcare Vouchers Comprehensive induction training programme and career opportunities within a fast moving and dynamic organisation working with global brands. 28 Days Annual Leave Onsite masseuse for top performers Monthly incentives All we ask is that you have the following: Good communication and written skills Pay attention to detail Ability to work under pressure Are able to commit to Monday to Friday 8am to 5pm If you are interested to hear more then please call us on ##### ###### where we are waiting to hear from you.

Outbound Contact Centre no sales

  • Wigan, Greater Manchester
  • Up to £7.90 per hour
  • Temporary
Posted 14 days ago

Fantastic opportunities for Customer Service Call Centre Staff to work for a prestigious company based in the Wigan Town Centre. We are currently recruiting for a number of roles where regular intakes will take place over the coming months due to continual expansion. Parttime shifts between 16.00am and 20.00pm with overtime available (we can be flexible on days/hours) Monday to Friday working hours 20 hours a week 1 in 4 Saturday working We are looking for people who can demonstrate their ability to communicate with customers in a warm and friendly manner with good listening skills, along with some PC skills. (Ideally MS Office) Within these exciting roles you will be speaking to existing customers by making outbound calls to obtain gas/electric meter readings. In return for your commitment and hard work, our client will offer you an ongoing assignment and regular ongoing training on site. Fantastic transport links to the town centre site, 3 minutes walk from the train and bus stations Benefits NVQs Team leader academy Opportunities to move to other areas of the business Charity days Incentives Awards evening 28 days holiday rising after 12 months service Fully paid 2 weeks training £7.90 an hour (plus overtime) Interested in this amazing opportunity? Apply here today!

Trainer (Contact Centre Liverpool)

  • Liverpool, Merseyside
  • Negotiable / DOE
  • Permanent
Posted 15 days ago

An excellent opportunity has arisen to join a world leading global organisation. Our client Bosch is currently looking for fulltime Trainer based in Liverpool City Centre. The Salary will depend on experience and is negotiable. Previous training experience in a contact/call centre environment is a distinct advantage. Your responsibilities: Devising initiatives to enable successful knowledge transfer and delivering all inhouse training programmes Delivering basic, advanced, refresher and 1 to 1 training with a variety of training methods Planning and scheduling all training sessions on a variety of topics relating to the project Management of all training records Responsible for developing and updating basic training topics, modifying and creating training materials Ensuring that all training material complies with quality standards; clients policies and applicable regulations Proactively providing solutions to improve and enhance service delivery Working closely with client subject specialists Flexibility to work at other locations from time to time What distinguishes you? A background in training delivery and coaching Previous experience of working within the contact centre industry would be an advantage CIPD qualified or work towards would be an advantage Excellent communication, interpersonal and presentation skills Selfmotivated, goal driven individual The ability to work on own initiative as well as part of a team Excellent people skills Open/outgoing attitude, willingness to learn new things Ability to work under pressure to deadlines Have a handson approach whilst being able to flexibly adapt to changing priorities A passion for delivering a firstclass training service Customer focused Commercially aware Technically savvy with a good knowledge of social media Experience of designing online training IT literate with good proficiency in Microsoft Office Flexible with regards to working hours Fluency in another language in addition to English would be an advantage

International Contact Centre Manager

  • London
  • £28000 - £30000 per annum
  • Permanent
Posted 14 days ago

A successful and ambitious ecommerce company are looking for an experienced customer service and call centre manager who wants to lead a period of exciting change. Working with the Head of Customer Services, you will drive the business forward but you are also not afraid to get stuck in with your teammates. You will be an expert in all of the nittygritty workings of a successful contact centre (KPI management, training, SLA, navigating customer engagement software) and you will be passionate about maintaining best practice. You will also understand the workings of an international environment and how customer service operates in different cultures. You speak more than one language and possess excellent cultural awareness. A proven track record in the recruitment and training of new teams is also needed. This particular organisation is currently going through an exciting period of growth and has big plans for the rest of 2018 and beyond. Your background: Experienced Contact Centre/Customer Service Manager Managed teams of 30 agents + and managing a shift rota (weekends & evenings included) A motivator who leads by example and is passionate about the development of others A fluent to native speaker in English and one other language Eagle eyed and great analytical skills for KPI/SLA management Interested and up to date with the latest contact centre industry trends and technologies If the opportunity to manage an international and multilingual contact centre is one that excites you please send your CV to #####@######.### Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ######.###.

Contact Centre No Experience Required

  • Whitstable, Kent
  • £16500 - £17000 per annum
  • Permanent
Posted 8 days ago

Are you looking to make your first step into an office environment? How about an entry level position, working in an exciting and energetic office, with lots of perks and the opportunity to make uncapped money? With a great basic of £17,000/annum, you have the opportunity to earn much more than this, with the chance to double or triple this! Its all about the harder you work, the more you earn out of it. Full training is provided, and you have the support of a fantastic management team to guide and support you in becoming the next success! Its not about your experience, its all about your determination you can demonstrate and your ability to be confident on the phone, whilst constantly striving to be the next top of the leader board! This company offers plenty of parking on site, but for candidates who are taking public transport, a shuttle service from the station is available. Working Monday Friday, with another added benefit of an early finish on Friday! Not only are you able to earn more money, the company has great incentives, such as beer and pizza day, sports day, charity fancy dress and much more! If thats not enough, at break you can unwind playing pool in the fully fitted kitchen, and they offer tea, coffee and soft drinks to keep you going. We are recruiting for multiple candidates, so you have the added of advantage of starting alongside your new colleagues learning along the way together. All candidates will start together on Friday 6 th July 2018, you MUST be able to start on this date, and not have holiday booked for the first couple of weeks. To not miss out on this opportunity, please apply today to find our more information on the position. New Appointments Group, Expertly Matching Employers and Job Seekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Team Manager (Contact Centre)

  • Leigh, Lancashire
  • Up to £25000 per annum + benefits
  • Permanent
Posted 7 days ago

A rapidly growing international manufacturing business is actively seeking an experienced Quality, Training and Coaching Specialist to join their Head Office site in Leigh, Greater Manchester to work within the Customer Experience team. Your new role: This is a FullTime position of 37.5 hours per week, working 8:30am to 4:30pm Monday to Friday, although some flexibility will be required to enable training and support of backshift staff. Working within the Customer Experience team, daily duties and responsibilities will include: Quality check the outgoing responses (calls, emails, social media responses, chat, etc) and review against an agreed quality matrix. Coach the Customer Experience team members to ensure that they reach the required quality levels around technical knowledge, empathy, call control, etc. Create, manage and improve supporting systems and documentation such as standard operating procedures, decision trees, desktop guides, call scripts Create and deliver training sessions to develop the team as required to enhance their performance. Work closely with the Customer Experience Manager (CEM) to ensure that value is being added in the right place at the right time to ensure that the team is operating well. Work with the CEM to develop department KPIs and measure against them, putting actions in place to bridge any gaps. Deputise for the CEM as required. Skills and competencies: A good knowledge of best practice quality assessment and control methodologies in a call centre environment. A keen eye for detail. A natural coaching capability. The ability to create training and coaching materials to constantly improve the performance of the team and enhance the customer experience. A full understanding of how to use KPIs to highlight areas that need improvement, and how to create plans with tangible activities to bridge the gaps. Must have experience in: Quality, coaching and training. What youll need to succeed: We are looking for a proactive, selfmotivated person who is constantly questioning what good looks like for our customers and can guide the team to deliver it whilst maximising the success and growth of the company. Benefits: Company contributory pension scheme, holiday allowance. Salary: £25,000 / year, plus performance based bonus.

Team Leader (Contact Centre)

  • Manchester, Greater Manchester
  • + annual bonus+ benefits
  • Permanent
Posted 7 days ago

My client based in Manchester City Centre are recruiting for an experience Contact Centre Team Leader to join their growing team. They offer an annual bonus, great company benefits and transport links. The ideal candidate will have a strong contact centre background in sales or customer service, both inbound and outbound. The ability to manage and develop. Assessing performance , engaging with team members and ensuring they provide the best service. Key Areas of Responsibility Day to day management of the team, ensuring they are on track for achieving KPIs Setting KPIs and monitoring activity within the team To handle more complex customer complaints/enquiries professionally and efficiently, paying attention to cost control To understand and interpret management information that is produced Key Experience Attributes Excellent motivational and leadership skills to inspire performance Experience managing teams within a Contact Centre Environment Evidence of coaching teams dedicated to front line Customer Support in a target driven environment Forward thinking and focused strive to continuously improve processes, quality and all aspects of performance Numeracy and Literacy to GCSE level Computer skills (including internet) Highly motivated with a genuine drive to succeed Please contact a n n . k e n n e a l l y @ s e a r c h . c o . u k or (0161) (835) (8347) to discuss Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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