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IT Technician - IT

  • Bristol
  • Negotiable
  • Permanent
Posted 22 days ago

Job Code: 25277/SC Practice Area: IT Recruitment Manager: Sarah Curran Office: Bristol We are one of Europe's most innovative Law firms as voted by the Financial Times. We have won numerous awards, including being independently ranked as 1 of the top employers for working families, as well as being in the top 2 law firms for employee satisfaction. With offices nationwide and overseas, we are growing and are looking for top talent to come on board and be part of our success. Main function of job Provision of on-site desktop support as and when required. The position will include assistance with software, hardware, peripheral, printers and mobile devices, along with technical support of the desktop operating system, applications and legal specific software. Relationships Responsible to: IT Technician Team Leader Liaison with: IT Team including; IT Development, IT Infrastructure, IT Training, IT Projects, Partners, Legal Advisers and Business Support, and liaise with 3rd party vendors to facilitate resolution of issues. Main Duties To provide face to face support on hardware technology such as computers, printers and mobile devices, logging all request into the call management system (SupportWorks). To troubleshoot problems, understand/identify the problem and resolve promptly to the satisfaction of the client. To facilitate the movement of IT equipment. To collaborate with clients and/or other members of the IT team on a regular basis. To keep up to date with technical knowledge and industry developments. To act on own initiative but to be aware when to escalate matters when appropriate. To follow all the Firm's policies and procedures. To work in accordance with the Firm's standards, protocols and service level agreements. To ensure confidentiality is maintained at all times. To take responsibility for ensuring backup routines are adhered to. To be able to work in a fast paced, demanding environment. To possess good interpersonal skills and a service-orientated approach. To possess excellent organisational and time management skills with experience of meeting targets and deadlines. To be detail-orientated with a significant emphasis on quality of work. To have the ability to work as part of a team. To be able to undertake shift work covering between the hours of 8am and 6pm. Skills A working knowledge of some or all of the following:- Experience of working in the Legal/Professional Services industry in an IT capacity Knowledge of ITIL Microsoft Operating Systems Microsoft Office 2##### ######Legal-specific systems (Practice / Case / Document Management) Anti-Virus products PC security PC hardware Peripheral devices Network multifunction devices (Print / Copy / Scan) Mobile devices (Phones, Blackberries, iPhones) Backup maintenance Full training will be provided to the right candidate. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Diversity, Equality and Inclusion at DWF Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact on our clients and communities in which we live and work. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. Disability Support As an inclusive employer, DWF wants to see every candidate performing at their best. Please log in to Clear Talents at ###.######.### to tell us what reasonable adjustments you may need and to discover how we might improve your recruitment experience, examples of reasonable adjustments could include: additional time for exercises, a hearing induction loop, a request for information in an alternative format. DWF are committed to an ongoing programme of improvements to provide access to all. To apply, please click 'apply now' and provide the job reference number 25277/SC If you have any questions please do not hesitate to email Sarah Curran on sarah.currandwf.law • Salary: . Date posted: 16/02/2017

IT Trainer / IT Assessor

  • Manchester
  • From £27,000 to £27,000 per annum
  • Permanent
Posted 22 days ago

We currently have an opportunity for an IT Trainer. You will be working for a well-established Training Provider who specialise in delivering work-based as well as centre-based government funded training. You will have responsibility for delivering training sessions through the delivery model of the Apprenticeship, and for monitoring Learner and Apprentice learning and progress throughout the program. This post is full-time and permanent; Monday through Friday, 9am – 5pm. The salary is £27000 per annum. The package includes 23 days holiday plus bank holidays and pension. Deliver work-based sessions to apprentices. Mentor apprentices to achieve and learn professional skills required for the workplace. Ensure all apprentice assessments are completed in a timely manner and feedback to the individuals. Engage with the program lead to ensure support resources for learners are relevant and up- -to-date. Maintain appropriate tracking systems and procedures relating to quality, compliance, management and assessment. Carry out regular on-site reviews of materials and delivery methods with the programme lead and report findings. Attend all meetings and workshops as necessary to carry out your role effectively. If you would like to apply for this position please email your CV or apply below.

IT Trainer / IT Assessor

  • Liverpool
  • From £27,000 to £27,000 per annum
  • Permanent
Posted 22 days ago

We currently have an opportunity for an IT Trainer. You will be working for a well-established Training Provider who specialise in delivering work-based as well as centre-based government funded training. You will have responsibility for delivering training sessions through the delivery model of the Apprenticeship, and for monitoring Learner and Apprentice learning and progress throughout the program. This post is full-time and permanent; Monday through Friday, 9am – 5pm. The salary is £27000 per annum. The package includes 23 days holiday plus bank holidays and pension. Deliver work-based sessions to apprentices. Mentor apprentices to achieve and learn professional skills required for the workplace. Ensure all apprentice assessments are completed in a timely manner and feedback to the individuals. Engage with the program lead to ensure support resources for learners are relevant and up- -to-date. Maintain appropriate tracking systems and procedures relating to quality, compliance, management and assessment. Carry out regular on-site reviews of materials and delivery methods with the programme lead and report findings. Attend all meetings and workshops as necessary to carry out your role effectively. If you would like to apply for this position please email your CV or apply below.

Client IT Support / IT Support Technician/ IT Support Engineer

  • Hemel Hempstead
  • £22000 - £27000 per annum
  • Permanent
Posted 22 days ago

Job Title: Client IT Support Location: Hemel Hempstead, Hertfordshire Salary: £22,000 - £27,000 per annum (depending on experience) excellent benefits and superb working environment Job Type: Full Time, Permanent (37.5 hours per week, Monday to Friday) Our Client is an established, exciting Technology company providing some of the largest businesses in the UK and globally with customer service and payment solutions. Their customers include some of the best known brands across the world in the UK, US and Australia. Today, their aim is simple: To help their customers make every contact centre experience satisfying and secure for consumers. Come and discover what's refreshingly different about the Company. To support their rapid growth, they are seeking a Client IT Support Enthusiast to expand their current team within the Company. You will work in conjunction with the team providing their existing and new clients with excellent support and in addition continue to develop software products to meet their current and future client requirements. Key responsibilities and deliverables Work with the Team to provide first line technical telephone, remote and email support to their clients based in the UK and US. Logging calls, troubleshooting and diagnosing hardware, network and software issues. Bespoke customisation and configuration using common scripting languages such as JavaScript and XML. Software Support: Providing new and existing clients with excellent levels of support both in new site roll-outs and ongoing support, both remotely and with on-site visits. Skills and Experience Solid understanding of Windows operating systems The ability to explain PC and IT concepts in a friendly and patient manner You will be a great team player, with a willingness to learn and the ability to solve problems You will pay great attention to detail and have a proven ability to get things done Knowledge of Telephony systems Desirable Knowledge of Microsoft Server operating systems and Windows Knowledge of telephony and recording systems Experience in systems integration and general web technologies Possesses an analytical, problem solving orientation. Work Management: Uses a clearly defined methodology for establishing priorities; sets rational and understandable priorities. Results oriented: Understands the purpose of any work is to achieve the desired outcome. An understanding of JavaScript, Linux SQL and My SQL, object orientated Languages What’s on offer? You will work in a colourful, collaborative open-plan environment where you will find cross-departmental teams working on exciting projects, releasing new products/technology and on- boarding clients. They have also won awards for investment in our People Strategy. Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Simply Health & private medical insurance group membership (eligible after probationary period) Pension scheme and Life assurance Well-being initiatives, such as in-house Reflexology and Sports Massage Focused on education and training (technical talks with internal and external speakers) Bike to work scheme (with a secure bike shed) Discounted offers Team days and Volunteering events Employee Recognition schemes Christmas & summer company events Discretionary annual bonus Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Client IT Support Engineer, SQL Server, MySQL, IT Support Technician, Microsoft Server, IT Service Desk Technician, IT Desk Support, 2nd Line Support, IT Customer Support Engineer, 2nd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, IT Systems Engineer, IT Systems Technician, IT Systems Support, IT Customer Support, Linux, JavaScript will also be considered for this role.

B2B IT Trainee Field Sales

  • Glasgow
  • £30,000 OTE + car or allowance
  • Permanent
Posted 22 days ago

Euro Systems is proud to be one of the largest office technology providers in Scotland. Reporting to the Sales Manager, your role as Trainee Field Sales Executive will concentrate on generating new business sales opportunities for the core office technologies of IT & Cloud Services and Hosted Telecoms. This opening should be viewed as an opportunity to break in to a professional sales role learning the basics and applying the following skills practically; Prospecting or cold calling to identify potential opportunities Appointment making from your own activity Telesales from new data Time & territory management Diary management Attending appointments Understanding & Implementing a sales plan Sales techniques Understanding key performance indicators Having the correct daily work ethic Managing your own prospect pipe line Training Development Ongoing personal development and sales training will be provided Continuous updates of product training will be provided Continuous market place updates to maintain specific, relevant and up to date information Continuous management of KPI with feedback to improve and develop performance The Candidate Specification The successful candidate(s) will be driven, confident, proactive and a good relationship builder. Computer literate, organised, able to prioritise and deliver results Strong communication skills, with face to face sales environment experience desirable Able to follow direction Self Motivated with drive to succeed B2B sales experience advantageous Although not essential experience in IT/Telecoms sales is desirable A full driving licence (Please do not apply if you do not hold a full driving licence.) Only successful candidates will be contacted for interview.

Head of IT Operations - IT

  • Manchester
  • Negotiable
  • Permanent
Posted 22 days ago

Job Code: 23205/SC Practice Area: IT Recruitment Manager: Sarah Curran Office: Manchester We are one of Europe's most innovative Law firms as voted by the Financial Times. We have won numerous awards, including being independently ranked as 1 of the top employers for working families, as well as being in the top 2 law firms for employee satisfaction. With offices nationwide and overseas, we are growing and are looking for top talent to come on board and be part of our success. Main Function of Job Reporting to the firm's CTO, as Head of IT Operations you will be expected to own and lead the IT infrastructure and support strategy for DWF and provide leadership on all matters relating to Information Technology and Telecommunications, supporting and enabling the Firm to achieve continued and sustainable growth with full accountability for major business decisions. The role is a senior position within the Firm with responsibility for at least; service desk, site services and infrastructure which will cover front and back office including client facing services. A number of services are outsourced to specialist contractors with the remainder supported by directly employed staff. Commercially oriented solution finding which means an open and opportunistic mind particularly in the field of managed services, outsourcing and cloud computing to deliver international services. Main Objectives Provide professional, appropriate, cost effective and efficient services to customers and stakeholders in a rapidly evolving environment. To work across the Firm with key stakeholders to capture and understand their requirements, including both technical and non-technical business units. To make strategic recommendations to the Partnership to maintain or enhance current service standards and advise on technology related matters across all locations. To devise, own, and maintain the strategic plan and associated budgets for IT and Telephony services. As a member of the Executive Team chaired by the CTO, contribute to service excellence beyond the IT Directorate by recommending and integrating best practice / approach. To ensure that the IT Directorate is professionally managed in line with strategic goals and the Firm's culture and procedures including performance management, appraisals, salary reviews, and professional development. Key Responsibilities Technology Working with the CTO, develop and implement the platform technology strategy for the firm. Convert the strategy into packages of work which are delivered with success using the team and external providers. Maintain a commercial and outcomes focussed approach which will encompass different models such as managed services, outsourcing, cloud and on-prem solutions. Harness technology to enhance the firm's service offering, ensuring that the methodologies and systems are in place to keep up to date with new developments in all areas. This would include service delivery on an international basic and accommodating a growing agile and home worker base. Ensure that all technology related purchases meet all governance requirements as well as complying with the technology strategy and meet the needs of the business. Embed a strategic approach across the Firm to the collaboration and management of 3 rd party vendors that supply technology / infrastructure solutions and services to the Firm, driving best practice, service standards, and the appropriate balance of insourced and outsourced solutions. Demonstrate a clear and positive contribution to designated projects ensuring the effective and successful delivery of the Firm's IT strategy and the streamlining of business process through technology platforms. Ensure that the technology team provides highly responsive, professional and pragmatic advice and support to empower improvements and drive excellence in service delivery to meet any potential change in business demand and need. Build effective partnerships to ensure that the technology team is recognised as an integral business resource which adds value by understanding strategic and operational priorities and contributes positively to improved service delivery, the achievement of the firm's objectives, and cultural indicators and values. Develop innovative solutions which are practical, credible, and commercially viable and reflect external best practice (trends / platforms) to inform product and service development. Ensure that the Firm's technology infrastructure is aligned to business, regulatory and client priorities, ensuring fit for purpose and demonstrable return on investment. Working with the Head of Information Security, ensure the on-going security and integrity of all the firm's technology and communications platforms. Organisational Development As an active and effective member of the central service teams, liaise with other members on all matters regarding management of the firm and the development and promotion of the firm's objectives and activities. Contribute actively to the development of the Firm, working at all levels across the organisation and with key stakeholders to maximise available resources and opportunities for joint initiatives to ensure the delivery of high quality services. Contribute to the compilation of the annual business plan, technology budget, setting and monitoring objectives as appropriate. Contribute proactively and creatively to business and service reviews, strategic business development and policy formulation, with responsibility for implementing strategies designed to support the achievement of business objectives. Ensure that all activities are carried out to the highest standards of integrity and professionalism in accordance with the requirements of relevant regulators and in accordance with partnerships, relevant legislation, statutory requirements and best practice. Leadership and Staff Management Lead and promote behavioural excellence, Firm values, and a positive working environment by proactively creating, building and sustaining open and collaborative relationships. Provide clear and inspirational leadership and effective performance management to develop and maximise individual, team and organisational capabilities. Through line management, ensure that services provided are in accordance with agreed policies and the parameters set by the business plan. Agree objectives with team members and regularly review their performance to ensure that services are properly planned, performance targets met, policies implemented and proactively seek solutions where necessary. Ensure that the training needs of team members are met within the context of the annual learning and development plan and that talent is identified and managed appropriately. Risk Management Ensure that all activities in designated areas of responsibility are managed in accordance with best practice, with appropriate strategies, policies and monitoring in place in order to manage and minimise risk and maximise the use of resources. Assess the level and degree of suitability and risk at the application and client relationship level. Monitor and regularly report on the key indicators of designated areas of operational performance and take appropriate action. Financial Management Responsible for the management of relevant budgets and compliance with financial procedures. General Ensure compliance with employment law, equal opportunity policy, health and safety regulations and regulatory requirements at all times. BAU Delivery of the annual plan and budget to the CTO. Completion of the annual objective setting and salary review. Contribute in the monthly senior management team meetings. Ensure monthly finances are reconciled. Conduct 1-2-1's on a regular basis with direct reports ensure the highest levels of welfare and professional development is enjoyed. CANDIDATE PROFILE Background/Experience Degree educated and ideally member of relevant profession institution. Experience of working with the leadership (Boards, Committees) of an organisation to set and deliver a platform technology strategy and both formulating and contributing to corporate business planning. Extensive knowledge of IT Project management and implementation with a proven track record of leading and contributing to project activity and delivery in an international setting. Experience of network and infrastructure design, development and management with a clear business and solutions focus. Experience of key supplier and partner selection and engagement and management including managing contract and outsourcing arrangements. Experience of the oversight of service desk management. Experience of designing and managing the communications infrastructure for an organisation in a multi-site environment with an agile / mobile workforce. Experience of helping to secure and manage a suite of business applications to support the needs of the business. Understands cloud/hosted services and recognises their relative strengths, weakness and applicability. Proven strategic management experience in a people focused organisation. Experience of developing effective strategies, policies and processes to support organisational development, and clear focus on the principles and application of performance management. Knowledge and experience of working in partnership (LLP) with internal and external stakeholders to deliver improved services and performance. Excellent literacy and numerical skills in order to produce effective business plans, strategic documents, reports and statistical information. Highly developed analytical and problem solving and negotiating skills, with the ability to provide practical and creative solutions. Personal Attributes Promoter of creativity and innovation, with a drive for customer-focused solutions / delivery ensuring Client / Stakeholder needs are met. A skilled and confident communicator, mediator and leader, with the ability to influence and motivate others in the achievement of strategic goals and create commonality of purpose and a collegiate approach. Polished, credible and presentable as working with clients will be required. Executive-level mind-set with the ability to influence commercial decision making and make sound decisions based on a combination of analysis, personal experience, and professional judgement. The intellectual and commercial dexterity to succeed in a rapidly evolving environment and a robust mind-set to handle highly challenging scenarios. The ability to assess and integrate broader commercial, operational, financial and business factors into technical decision making. Proactive and flexible in approach, with a strong team ethos and the ability to inspire and challenge others in a multi-site environment. Commitment to embedding and promoting a strong performance management and professional development culture. Ability to prioritise multiple tasks and work to business critical deadlines, working across multiple locations (including non-UK) outside the normal working day to meet deadlines and deliver the strategic needs of the Firm. Diversity, Equality and Inclusion at DWF Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact on our clients and communities in which we live and work. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. Disability Support As an inclusive employer, DWF wants to see every candidate performing at their best. Please log in to Clear Talents at ###.######.### to tell us what reasonable adjustments you may need and to discover how we might improve your recruitment experience, examples of reasonable adjustments could include: additional time for exercises, a hearing induction loop, a request for information in an alternative format. DWF are committed to an ongoing programme of improvements to provide access to all. To apply, please click 'apply now' and provide the job reference number 23205/SC If you have any questions please do not hesitate to email Sarah Curran on sarah.currandwf.law Salary: . Date posted: 09/03/2017

Junior IT Support Analyst - Graduate IT Assistant

  • Chipping Norton
  • £20k - £25k pa
  • Permanent
Posted 22 days ago

Due to ongoing success my client is seeking a Junior IT Support Analyst to join their technology team. Based in a picturesque countryside location in Chipping Norton, they are currently experiencing substantial growth and the IT Manager is now seeking some further support across IT. The offices are in a recently converted Cotswold barn and offer stunning views, with a clean and modern design. We are also able to consider recent graduates who would like to get their technology career off to a flying start As the Junior IT Support Analyst you will be responsible for all internal IT, dealing with a wide range of issues that will be a blend of application support, infrastructure support and networking support. The role will also include hardware support when necessary e.g. setting up printers, PCs or installing new software. Additionally, you will be involved in desktop support and office 365 administration. This role would suit candidates looking to expand their skill set, as it offers exposure to numerous different areas as well as offering a generous annual individual training budget. The ideal candidate will have an interest in developing their existing skill set as well as learning new tools and technologies. ROLE: Junior IT Support Analyst SALARY: £20,000- £25,000 BENEFITS: Pension - 5% of basic salary. Salary sacrifice available. 26 days Holiday allowance, plus Christmas week. One volunteer day per year. Individual training budget of GBP1000 per year (10% can be used for personal training). 35 working hours per week, typical working hours of 9-5 with flexible working policy. All staff members qualify for a profit share scheme after a full year of employment. LOCATION: Chipping Norton, Oxfordshire RESPONSIBILITIES ·First point of contact for emerging IT issues. E.g. installing printers, setting up new PCs, troubleshooting issues. ·Office 365 administration. (Setting up new email addresses, creating user groups, shared mailboxes, public folders, calendar permissions, signatures) ·Microsoft Office desktop support ·PC Setup. Installing software, following setup instructions/checklists. ·Networking support and active directory/user management (setting folder permissions etc.) ·Holiday support for IT Manager absence DESIRED EXPERIENCE/QUALIFICATIONS ·Relevant IT Qualification ·A computer related degree/HND would be advantageous ·Any interest or experience in programming/database administration would be an advantage. ·Good communicator, able to explain technical issues to non-technical staff This is a superb opportunity to join a sociable, outgoing team who offer a friendly and supportive working environment. Please email your CV to be considered. Keywords: IT Support Analyst, Junior IT Support, Graduate IT Support, Technical support analyst, technical support engineer, applications support, infrastructure support, network support, hardware support, desktop support analyst, first line support, 1st line support, graduate IT support, Junior IT support, Commutable from: Chipping Norton, Oxford, Stratford-upon-avon, stow-on-the-wold, Banbury, Chipping Campden, Moreton-in-marsh, Bourton-on-the-water, Witney, Burford, Bicester

IT Technician / 2nd Line / IT Support Engineer

  • Hampton
  • 23000
  • Permanent
Posted 22 days ago

Salary: £23,000 - £26,000 plus outstanding benefits including generous pension scheme, life assurance, health insurance, free parking, free lunches, discounted school fees etc. Key Skills: IT Support. 1st Line. 2nd Line. Helpdesk. Education. Active Directory. SIMS. Firefly. Exchange. Internet Filtering, Safeguarding Technology. Networking - DNS, DHCP, TCP/IP. Wireless. VPN. Apple Mac. The IT Technician / 2nd Line / IT Support Engineer: Is working for a prestigious and reputable organisation within the education sector, based in Middlesex, TW12. The organisation is one of the UK’s leading independent schools with an outstanding working environment in which the IT Technician can progress. The working environment is second to none, and the role offers benefits including a generous pension scheme, private health insurance, free lunches and free parking, plus lots more We are looking for an experienced Technician who is confident in working in classrooms and supporting users face to face. Experience within the education sector is a welcome bonus, and technical knowledge of Windows Server, Active Directory, Email platforms, Network services, firewalls and filtering and Windows and Apple Mac systems is essential. If you are looking for an outstanding opportunity this could be the ideal role for you Sound interesting? Apply Today The successful IT Technician / 2nd Line / IT Support Engineer will be responsible for the following areas; Supporting, monitoring, maintaining and managing a wide range of technical systems within the school’s infrastructure. Providing 1st and 2nd line support and assurance to staff and pupils across a large site. Supporting users face to face on a daily basis; we are looking for someone who is confident in working in classrooms. Delivering day-to-day IT support. Planning and implementing system security policies. Daily monitoring of the performance of the networks including anti-virus, internet filtering and safeguarding technologies. The successful candidate will have the following technical expertise and experience; Experience with developing, managing and supporting systems, services, networks and infrastructure in a multi-site environment. Providing IT services for a large number of users (2,000), such as filtered web access, data storage, email services, networked printing, backups and various software packages. Multiple versions of Windows Server. Education specific software such as Firefly and SIMS. Virtual platforms including servers, storage and backups. Active Directory setups. Email platforms, both local and cloud based. Network services such as DHCP, DNS, TCP/IP, wireless, and VPN. Firewall and filtering. Windows and Apple Mac systems, software and services. The post is working for an incredibly prestigious and reputable organisation within the education sector, based in Middlesex, TW12. The organisation is one of the UK’s leading independent schools with an outstanding working environment in which the experienced IT Systems Administrator can progress. The working environment is second to none, and the role offers benefits including a generous pension scheme, private health insurance, free lunches and free parking, plus lots more Key Skills: IT Support. 1st Line. 2nd Line. Helpdesk. Education. Active Directory. SIMS. Firefly. Exchange. Internet Filtering, Safeguarding Technology. Networking - DNS, DHCP, TCP/IP. Wireless. VPN. Apple Mac. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies . YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. Key Skills: IT Support. 1st Line. 2nd Line. Helpdesk. Education. Active Directory. SIMS. Firefly. Exchange. Internet Filtering, Safeguarding Technology. Networking - DNS, DHCP, TCP/IP. Wireless. VPN. Apple Mac.

Group Head of IT / Head of IT - Strategy & Transformation

  • Wetherby
  • £80k - £85k base + 30% bonus + car allowance +LTIP
  • Permanent
Posted 22 days ago

Group Head of IT / Head of IT - Strategy & Transformation for a large-scale group of companies. £80k - £85k base 30% bonus car allowance, LTIP, Pension and more This is a unique opportunity to join a large-scale, group structured organisation as the Group Head of IT. This challenging position will suit a highly experienced IT Manager, Head of IT or IT Director with experience of similar scale (circa 15,000 end-users), and extensive experience of business partnering and driving technology transformation. Due to the Group structure you will have a limited number of direct reports, but will work with Senior Stakeholders across the Parent Company and individual group companies (numerous), contributing with significant impact to business partnering, strategy and transformation. You will work closely with the Group IT Director, to whom you will report, striving to ensure the delivery of a consistent, exceptional IT service while driving a rolling portfolio of convergence and transformation projects. This is a senior appointment with a broad (although well-defined), scope of responsibilities. An exciting opportunity to progress your career in transforming a large household brand name. Skills and Experience: - Head of IT, IT Director or equivalent senior position, ideally at group level for a group structured organisation. - Extensive experience of driving technology transformation, convergence and change adoption for large-scale organisations. - A strong understanding of emerging technologies and a proven capability to design and deliver effective information technology strategy in support of business objectives - Demonstrable experience of managing suppliers and vendors effectively. - Experience of building relationships and managing senior stakeholders in challenging, evolving environments. - A strong knowledge of infrastructure, application and digital technologies. - Experience within Utilities, Logistics or similar sector would be highly beneficial, although is not a requirement. Flexible location - companies within the group are spread UK wide. Flexibility to work from home when required. Extensive travel within the UK.

IT Manager - Head of IT & Digital - IS Manager

  • Staines-upon-Thames
  • £45k pa
  • Permanent
Posted 22 days ago

IT Manager - Head of IT - Information Technology Manager - IT & Digital Manager - Information Systems Manager - IS Manager - Staines / Chertsey Surrey - £45,000 per annum plus benefits. This is a new position for a IT Manager - Head of IT - Information Technology Manager - IT & Digital Manager - Information Systems Manager - IS Manager to develop, implement IT & Digital strategic solutions across 3 group companies. You will take charge of all IT & Digital and work with both internal IT staff across the three business units. You will also work with their outsourced IT service providers to improve my client's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies within their commercial environment. This role would suit an IT/Digital graduate whose management experience covers, technical & digital, system planning & implementation, auditing as well as developing budgets and strategic planning. Ideally you should have experience of working across departments or group companies and integrating IT strategy. Your technical experience should include management of corporate CRM systems (and SOAP API) plus management of website content plus digital strategy including online marketing. I must stress this is a new role and will involve planning information technology strategies, policies, and procedures as well as identifying problems; evaluating trends; anticipating requirements etc. It calls for excellent stakeholder management experience and the ability to liaise at all levels include Main Board Director level. My Client offers a modern working environment in the Staines / Chertsey Surrey area with some flexible working including the opportunity to work from home up to 2 days a week. The starting salary is £45,000 plus benefits. If you are IT Manager - Head of IT - Information Technology Manager - IT & Digital Manager - Information Systems Manager - IS Manager seeking a new challenge then this could be for you.

IT Coordinator / IT Administrator | ITIL

  • Dartford
  • £21000 - £25000 per annum
  • Permanent
Posted 22 days ago

IT Coordinator / IT Administrator | ITIL Location: Dartford, Kent Salary: £21,000 - £25,000 p.a Key Words: IT graduate, IT co-ordinator, IT administrator, Problem, Change and Major Incident, ITIL, IT Change, IT Problem, IT Major Incident, etc. Who you will be joining: A fantastic opportunity to join a prestigious international engineering company who have delivered world renowned projects across the globe, who pride themselves on delivering innovation and who have a serious focus on the success and progression of their staff. What you will be involved in: As the Problem, Change and Major Incident Coordinator you will be heavily involved in the technical changes and major incidents of the IT department, you will work closely with the Problem, Change and Major Incident Manager to help deliver critical process changes. Skills and Knowledge that will stand you out from the crowd: - A natural ability & desire to deliver an excellent service to your customers (in this case the IT department & users). - A desire to work in (or experience of) ITIL Change, Problem & Incident management. - Ability to work autonomously & manage your own work load. - Willingness to learn ITIL best practices. - Dependable nature, proven ability to meet deadlines. - Exceptional communication skills, written & verbal. - Ability to influence people and be a natural coordinator. - Experience having worked in an IT environment (though don`t need to be technical). We will also consider a graduate with a serious interest in progressing your career and who wants to be a part of a major leading company who can provide you with everything you need to achieve your career goals. Please send your CV across for immediate consideration - thank you.

IT Systems Support / IT Helpdesk Support Technician

  • Goole
  • Negotiable
  • Permanent
Posted 22 days ago

Job Title: IT Systems Support Location: Goole, South Yorkshire Salary: Competitive The company is a leading vehicle converter who has a strong track record in delivering quality products for a wide range of customers. The company currently has a vacancy for an IT Systems Support role reporting directly to the IT Manager. The role provides an excellent opportunity for someone who is currently operating in a similar role but would like to become involved in all aspects of the role providing a first class service to the end users. The business continues to grow both its portfolio of products and its customer base and it is therefore an ideal opportunity for someone who is committed to developing their career to join the company. Job Role: The IT Systems Support role will provide first line support for end users, maintaining and repairing the IT infrastructure and upgrading such systems when required. Key Responsibilities: Ensure availability, reliability, and scalability of Windows systems to meet company objectives. Troubleshoot and resolve hardware and software problems, including end user desktop PCs and enterprise data and application servers. Ensure that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines. Perform system backups and routinely assist in the testing of recovery procedures to ensure full data retrieval. Review and deploy new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to the IT policies. Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. Document all support cases including issues, resolutions, etc. Maintain a central IT inventory of all IT hardware and software. Eg. Monitors, PC's, switches, etc If necessary, liaise with third-party support and PC equipment vendors. Provide end user support for all processes and applications within the EFACS ERP system. Support the IT infrastructure in such a way as to provide agreed levels of service to all users within the business. Understand the EFACS database structure and the SQL language in order to extract analytical data and construct end user reports using report writer software including SSRS (SQL Server Reporting Services) To provide additional resource to assist in IT projects as required by the IT Manager. Requirements and Qualifications: Administrative knowledge of Windows Server (External qualification or proven experience) Windows 7/8/10 Desktop Support Working knowledge of SQL databases Crystal Reports / SSRS report writing desirable but not essential Managing a ticket based Help-Desk Knowledge of EFACS ERP System desirable but not essential Understanding of server hardware and peripheral components Ability to work as part of a team or alone as projects require Creative problem solving skills and proactive innovation Excellent written and oral communication skills Self-motivated Proven Analytical and problem solving abilities Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Hosted Technical Support Engineer, 2nd Line Support may also be considered for this role.

IT Recruitment Consultant/ IT Recruiter - London - £100k

  • London
  • £22000 - £30000 per annum + £100K OTE
  • Permanent
Posted 22 days ago

IT Recruitment Consultant/ IT Recruiter - up to £30k base salary with £100k OTE (Clapham) Are you an experienced IT Recruitment Consultant looking for a new challenge? Would you like the chance to become a Director of the business with a route mapped out for you? If so, we're very interested in speaking with you Ampersand are looking to bring in experienced IT Recruitment Consultants to join their talented and ambitious team of successful billers. Ampersand are a niche IT agency who will present you with the opportunity to work with FTSE100 companies, globally recognised brands, cutting edge technology businesses and exciting tech start-ups around the world. As an IT Recruitment Consultant at Ampersand, you will be joining a successful business with huge aspirations and can expect the following: Market leading commission - We'll prove that you can earn more with us Incredible company holiday targets - we have been to Ibiza, Barcelona, Madrid and Amsterdam Monthly Directors lunches for top achievers Car Targets Watch Targets - high achievers will be able to pick their favourite Rolex Summer and Christmas party - at some of London's top restaurants An inspiring and exciting environment - we all claim to be table-tennis and darts experts Lunch delivered to the office daily You will also receive one-on-one training and development from the company founders. We have a history of elevating billings and helping our Consultants to earn more than they ever have done before We are looking for experienced IT Recruitment Consultants that can prove they have: Experience in building and developing successful business relationships Proven sales ability and a desire to achieve big things Ambition and a strong work ethic - we all work hard but are very well rewarded for it Kaizen - a desire for continuous improvement Energy, intelligence and a great sense of humour In our third office in four years as a result of growth, we employ 11 specialist consultants and supply both permanent and contract resources to organisations in the UK, Europe and USA. We are looking to aggressively grow and are looking for a number of experienced IT Recruitment Consultants We are very proud to say that we have achieved incredible YOY growth since our inception as a direct result of the quality of service we provide. Ampersand's mission is simple. We help businesses and individuals to be more successful. If you'd like to learn more about what a career at Ampersand would look like for you, please press the apply button or give Joey a call on ##### ######. IT Recruitment Consultant/ IT Recruiter - up to £30k base salary with £100k OTE

Senior IT Manager/Head of IT

  • Glasgow
  • Negotiable
  • Permanent
Posted 22 days ago

We are looking for an experienced Senior IT Manager/Head of IT for a client in Glasgow. This is a great opportunity for a multifaceted individual with more of a focus on operational infrastructure and high availability systems. Some of the responsibilities include: Being involved in building and aligning the IT and related business strategy. Lead and inspire the IT department by delivering innovation and IT processes that help streamline the business using technology. Manage and improve the Infrastructure estate in conjunction with 3rd party suppliers. Build strong partnerships with key contacts to create on-going and evolving IT strategy. Please apply for more information.

Group Head of IT / Head of IT - Strategy & Transformation

  • London
  • £80k - £85k base + 30% bonus + car allowance +LTIP
  • Permanent
Posted 22 days ago

Group Head of IT / Head of IT - Strategy & Transformation for a large-scale group of companies. £80k - £85k base 30% bonus car allowance, LTIP, Pension and more This is a unique opportunity to join a large-scale, group structured organisation as the Group Head of IT. This challenging position will suit a highly experienced IT Manager, Head of IT or IT Director with experience of similar scale (circa 15,000 end-users), and extensive experience of business partnering and driving technology transformation. Due to the Group structure you will have a limited number of direct reports, but will work with Senior Stakeholders across the Parent Company and individual group companies (numerous), contributing with significant impact to business partnering, strategy and transformation. You will work closely with the Group IT Director, to whom you will report, striving to ensure the delivery of a consistent, exceptional IT service while driving a rolling portfolio of convergence and transformation projects. This is a senior appointment with a broad (although well-defined), scope of responsibilities. An exciting opportunity to progress your career in transforming a large household brand name. Skills and Experience: - Head of IT, IT Director or equivalent senior position, ideally at group level for a group structured organisation. - Extensive experience of driving technology transformation, convergence and change adoption for large-scale organisations. - A strong understanding of emerging technologies and a proven capability to design and deliver effective information technology strategy in support of business objectives - Demonstrable experience of managing suppliers and vendors effectively. - Experience of building relationships and managing senior stakeholders in challenging, evolving environments. - A strong knowledge of infrastructure, application and digital technologies. - Experience within Utilities, Logistics or similar sector would be highly beneficial, although is not a requirement. Flexible location - companies within the group are spread UK wide. Flexibility to work from home when required. Extensive travel within the UK.

Learning & Development Specialist – Information Technology/IT Training

  • Birmingham
  • Negotiable
  • Permanent
Posted 22 days ago

Job Code: 22436/SC Practice Area: IT Recruitment Partner: Sarah Curran Office: Birmingham We are one of Europe's most innovative Law firms as voted by the Financial Times. We have won numerous awards, including being independently ranked as 1 of the top employers for working families, as well as being in the top 2 law firms for employee satisfaction. With offices nationwide and overseas, we are growing and are looking for top talent to come on board and be part of our success. As a Learning & Development Specialist within IT, you will act as a key contact and provide comprehensive IT training and development to Partners, Legal Advisors and Support staff across the business. Main Duties • Provide advice and guidance to Partners, line managers and individuals within Practice Groups/Departments focusing on the development of IT skills to enable optimum use of firm's bespoke software systems. • Support the development of individual effectiveness and capability as required by recommending or providing suitable training interventions using a variety of delivery methods. • Design, develop and deliver as appropriate for the business needs a range of structured and ad-hoc training solutions. • To manage, co-ordinate and support the delivery of Technical Skill development training programmes and interventions utilising in-house specialists and external providers where appropriate. • Work in conjunction with Firm wide Project Teams to forward plan and scope the optimum methods of communicating the business benefit of change initiatives and the part new software solutions play in them • To contribute to the assessment of ongoing Firm - Wide development needs analysis either from PDPs or other sources ensuring bespoke development is designed, delivered and evaluated. • Source and contribute to the L & D Team in the selection of new training providers, agreeing a preferred supplier list and service level agreements. • Measure and evaluate the impact of IT learning and development activities with creative evaluation approaches. • Establish and maintain influencing relationships with Partners and team members, and the relevant HRBPs to deliver appropriate development support • To travel to all sites and offices in order to carry out the full extent of the role. • To undertake specific projects as required by the needs of the wider People Investment function. • To develop the in-house capabilities within L & D through own self development and contributing to team development activities. Diversity, Equality and Inclusion at DWF Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact on our clients and communities in which we live and work. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. Disability Support As an inclusive employer, DWF wants to see every candidate performing at their best. Please log in to Clear Talents at ###.######.### to tell us what reasonable adjustments you may need and to discover how we might improve your recruitment experience, examples of reasonable adjustments could include: additional time for exercises, a hearing induction loop, a request for information in an alternative format. DWF are committed to an ongoing programme of improvements to provide access to all. To apply, please click 'apply now' and provide the job reference number 22436/SC If you have any questions please do not hesitate to email Sarah Curran on sarah.currandwf.law Salary: . Date posted: 17/01/2017

Learning & Development Specialist – Information Technology / IT Training

  • Manchester
  • Negotiable
  • Permanent
Posted 22 days ago

Job Code: 22436/SC Practice Area: IT Recruitment Partner: Sarah Curran Office: Manchester We are one of Europe's most innovative Law firms as voted by the Financial Times. We have won numerous awards, including being independently ranked as 1 of the top employers for working families, as well as being in the top 2 law firms for employee satisfaction. With offices nationwide and overseas, we are growing and are looking for top talent to come on board and be part of our success. Main function of job To operate as one of the key Learning and Development contacts for Information Technology Skills To provide comprehensive IT Learning and Development support to Partners, Legal Advisers, Legal Support and Central Services as appropriate. To undertake IT Technical and Learning and Development related projects Main Duties Provide advice and guidance to Partners, line managers and individuals within Practice Groups/Departments focusing on the development of IT skills to enable optimum use of firm's bespoke software systems. Support the development of individual effectiveness and capability as required by recommending or providing suitable training interventions using a variety of delivery methods. Design, develop and deliver as appropriate for the business needs a range of structured and ad-hoc training solutions. To manage, co-ordinate and support the delivery of Technical Skill development training programmes and interventions utilising in-house specialists and external providers where appropriate. Work in conjunction with Firm wide Project Teams to forward plan and scope the optimum methods of communicating the business benefit of change initiatives and the part new software solutions play in them To contribute to the assessment of ongoing Firm - Wide development needs analysis either from PDPs or other sources ensuring bespoke development is designed, delivered and evaluated. Source and contribute to the L & D Team in the selection of new training providers, agreeing a preferred supplier list and service level agreements. Measure and evaluate the impact of IT learning and development activities with creative evaluation approaches. Establish and maintain influencing relationships with Partners and team members, and the relevant HRBPs to deliver appropriate development support. To travel to all sites and offices in order to carry out the full extent of the role. To undertake specific projects as required by the needs of the wider People Investment function. To develop the in-house capabilities within L & D through own self development and contributing to team development activities. Diversity, Equality and Inclusion at DWF Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact on our clients and communities in which we live and work. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. Disability Support As an inclusive employer, DWF wants to see every candidate performing at their best. Please log in to Clear Talents at ###.######.### to tell us what reasonable adjustments you may need and to discover how we might improve your recruitment experience, examples of reasonable adjustments could include: additional time for exercises, a hearing induction loop, a request for information in an alternative format. DWF are committed to an ongoing programme of improvements to provide access to all. To apply, please click 'apply now' and provide the job reference number 22436/SC If you have any questions please do not hesitate to email Sarah Curran on sarah.currandwf.law Salary: . Date posted: 17/01/2017

IT Manager - IT Support Team Leader

  • Brighton
  • £45000 - £50000 per annum + bonus
  • Permanent
Posted 22 days ago

IT Manager / IT Support Team Lead One of the best companies to work for in Brighton is looking for an IT Team Leader to manage a team of support staff. You will be a hands on leader who can motivate and manage the team while also leading by example to solve technical issues as they arise. The technical environment is predominately Microsoft (Windows Server, Active Directory, Window 7, SQL Server & Sharepoint), though they use EMC for SAN and Back-ups and Cisco for networking. Other tech includes Splunk, Netcrunch & LANDesk. If you would like to find out more about the role, then please send in your CV and I will happily discuss the detail with you Interquest Group PLC is acting as an Employment Agency in relation to this vacancy.

IT Risk Consultant / IT Risk Manager

  • Manchester
  • £50k - £60k pa + 27/day holiday, bonus
  • Permanent
Posted 22 days ago

IT Risk Consultant required full time based in Manchester, offering a salary of up to £60,000 benefits to include 27 days annual leave and a 10% bonus. You will be experienced within technical or information security risk and with 5 years experience ideally. This is a leadership position within a team of 6; therefore I do need someone with experience in a lead or senior position previously. You will be responsible for leading risk assessments with business units, understanding and documenting the risk landscape, identify gaps and creating definition of strategy and action plans or both a brief and detailed level. It would also be ideal if you had experience of working with internet based risk as well as internal IT risk however this isn't essential. You will a background with security threats, risk and assurance, audit etc If this sounds of interest and you would like to discuss further then please follow the link below to apply and I will make contact.

IT Support /1st line / IT Service Desk

  • Guildford
  • £17k - £23k pa
  • Permanent
Posted 22 days ago

IT Support /1st line / IT Service Desk sought for a prestigious organisation with head quarters in Guildford As the first point of call within IT you will be responsible for providing support to internal users, prioritising issues and escalating them where needed. The purpose of this role is to provide IT Support (1st and 2nd line support).The post holder will perform a broad range of IT support (Windows technologies, PC support, software) Specific Skills and abilities: Good Customer Service Skills, both written and face to face Good All round knowledge on Active Directory Knowledge of Windows operating systems Knowledge of Microsoft Office Suite Ability to build PC's and Laptop PC's Driving Licence as some remote support might be required. Quick learner and has a logical troubleshooting approach Experience in working to SLA's Good attention to detail Benefits include company pension, flexitime and generous holiday allowance Does this sound like the opportunity you're looking for? Please apply now with an up-to-date CV, and I will give you a call to discuss this further. Reed Specialist Recruitment Limited is an employment agency and employment business.

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