- Coventry, West Midlands
- £29 - £30 per hour + ltd rate
I.T Support iPLM Environment Production Support Specialist Responsibilities Work as part of the iPLM Environments team to provide ongoing operational support of iPLM IT systems for Dev/Test/Prod collaborating with IT infrastructure build; middleware/DB and application Build Team and Dassault Systems SMEs in designated areas) o Using Incident and Problem management processes o Resolution of operational and performance issues Assist iPLM Operations team in root cause analysis and address system configuration, operational and performance issues in the supported iPLM environments covering Linux/Win2008/2012 servers and Windows7 clients. Coordinate and implement changes following the Change Management process. Work with infrastructure build, middleware and application development teams to build and support iPLM 3D Experience (Dassault V6) environments comprising Development, Test, User Validation, Training and Production environments. Support (Install/support/upgrade) iPLM environments running on Linux (SLES); Windows 2008/2012 and Windows7, using SAN/NFS storage systems; Apache/Websphere middleware and Oracle/SQL database servers within enterprise datacenters. Servers include virtualised (VMware) and physical servers. Analyse technical documentation from application vendors (eg. Dassault Systemes, ACE/ConfigIT) and work with designated SMEs to define installation and support procedures, as/when required. Document and share work procedures, installation tasks, scripts and
best practices within Environments Team. Maintain appropriate design and configuration documentation for use in operational handover to steady state support. Primary Skills Required: Experienced UNIX (SLES) and Windows server systems support Significant experience of systems installation, build and support experience covering systems administration and operational support tasks for IT environments of similar complexity and technical detail (see responsibilities section above) Knowledge of 3D Experience / Enovia V5/V6 systems administration and operational support. Experience Required: Key Role Requirements (in addition to essential skills above) Production support incident and problem management Knowledge of Enovia V5/V6 systems administration and operational support. Demonstrable ability to own and carry out systems admin/support tasks without ongoing supervision and oversight. Provenuser interaction and IT support experience including problem diagnostics and rootcauseanalysis for systems supported by iPLM environments team. Flexibility in working times, including ability to do overtime for systems support outside of normal (##### ######) working hours. Ability to work collaboratively as part of a multisite team and share workload as required to meet operational deadlines Good communication skills both written and verbal English. Additional Experience Preferred: BMC Remedy Experience of DBA, Networking and Security operational support, as part of providing IT operational support. Knowledge of PLM and automotive industry processes. Ability to develop and run scripts to automate manual processes Experience of working within IT/Operational support and knowledge of IT standards and IT processes.