IT Support Analyst
- Manchester, Greater Manchester
- £35000 - £40000 per annum
The IT Support Specialist is an integral member of the Customer Service (CS) IT Team, providing 1st & 2nd level support & Project delivery support to deliver the tendered & contracted IT. Providing remote support and integrating with Regional Support Centre processes and procedures. The IT Support Specialist will provide day to day IT support for clinical imaging software of several business areas, working on a remote basis in order to provide a fast and highquality support to the customer Be an authoritative reference on designated products and or OEM IT products, network protocols and network architecture Create site specific documentation to detail Informatics solution and milestones To participate in, and lead where appropriate, activities providing support to new customers and colleagues, including troubleshooting Coordinate and organize activities (e.g. updates and upgrades) within the scope of support with internal and external partners, in order to ensure ongoing clinical operation for customers Provide professional product training to new customers and staff To partake in customer support activities and to own all requests for support or information through to completion even if input from other operational groups is required To maintain all specified equipment at the latest revision status by planning and implementing updates and modifications as required Ensure that Customer Support Activities are documented by the defined procedures Participate in Oncall Out of Hours support rota To ensure that relevant ITIL framework objectives are met, i.e. Incident Management / Problem Management / Change Management Ensure that Customer Support Activities are documented by the defined Processes and procedures, including activity management, Incident call updates, reporting progress to Project Management team(s) Skills/experience required Experience with VMware support is essential Software/specific designated product operating system Understanding of a Virtualised IT Environment Server Hardware experience Software/Microsoft operating systems, the Microsoft Office Suite, Network applications Customer relationship management and communication Project management/general principles Quality management/general principles ITIL Foundation Certificate Ability to deliver remote support in a professional and competent manner. A willingness to take regular trips abroad to deliver or receive training, work with Remote Support Colleagues and to deliver on site support to other EMEA countries. Our client offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through their flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare. A very competitive salary is on offer for the successful candidate (between £35k to £40k p/a) Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.