Customer Service Consultant
- £14,365 - £17,305
Competitive Salary and pay upgrading scheme (depending on experience) plus bonus, pension, health insurance, life insurance, free parking and a Stay in Bed Birthday Holiday. Job RoleTo provide exceptional levels of customer service and achieve performance targets by taking / making inbound and outbound telephone calls on behalf of the organisation’s clients to their customers for the purpose of recovering outstanding debt. Handling customer correspondance and replying in line with current practices.As a Customer Service Consultant, you must be highly motivated, competitive and focused as well as target driven. You must also be energetic, assertive, positive and able to handle difficult conversations. Hours of WorkThe working week is based on 42.5 hours, this is broken into 2 different shift options as detailed below: Option A - 3 shifts working 9am to 5pm and 2 shifts working 9am to 8pm.9am to 5pm = 30 minute lunch with 2 ten minute breaks.9am to 8pm = 1 hour lunch with 1 ten minute break and 1 twenty minute break. Option B - 3 shifts working 9am to 6pm and 2 shifts from 11am to 8pm.9am to 6pm = 30 minute lunch with 2 ten minute breaks11am to 8pm = 30 minute lunch with 2 ten minute breaks Additional ShiftsThere is a requirement to work 1 in every 3 Fridays from 10:30 am to 7pm. You would also be required to work 1 in every 3 Saturdays from 9am to 1pm. Saturday shifts are given a half day during the working week Experience/QualificationsPrevious experience in Collections, Sales, Telemarketing or a related role is preferred.Have a minimum of 3 intermediate 2 qualifications must include English, Maths/ArithmeticKnowledge of Windows/Microsoft Office (Essential) Duties/ResponsibilitiesDeliver a consistent and professional level of service at all timesMake/receive calls to/from the organisation’s clients’ customersTo meet the organisation’s objectives – wrap-up, log-in, quality and monetary targetsStay in line with the company call structure ensuring the fair treatment of all customers. Handle each call promptly and in the correct manner, updating records accordinglyGood written, verbal, active listening and telephone communication skillsAbility to maintain composure with difficult or irate customers. Must remain professional at all times. Be persuasive, persistent and self-motivated, displaying empathy, assertiveness, tact and resilienceTake responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all relevant parties are notifiedPutting the customer first at all times Successful candidates will be subject to a Credit File Check and basic Criminal Record Check.