Ready for the recognition and rewards you deserve? We don't just talk about putting employees first. We know that Priory wouldn't exist without their combined energy, expertise and effort. So we invest heavily in training, provide first-class support, promote collaborative teamwork and give everyone on our team the opportunities and resources to achieve their full potential. Priory Healthcare provides quality, specialised treatment and inpatient care for adults with learning disabilities who can have associated conditions including personality disorders, mental illnesses and autistic spectrum disorders.. With four locations based on the Norfolk/Suffolk border we offer medium and low secure environments which are linked with community based step-down services including continuing care and rehabilitation. The strength of Priory Healthcare lies in the quality of the comprehensive assessment, treatment and care we provide. The emphasis is on a holistic and individualised approach delivered by a multidisciplinary team which includes psychiatry, psychology, nursing (mental health and learning disability), occupational therapy, specialist teaching, speech and language therapy, social work and a practice nurse for physical healthcare. Our Lead Secure Unit Receptionist role involves: Providing a full Reception Service at St John's House Medium Secure unit including dealing with staff and any other visitors who may need to attend the unit.Ensure that the Reception area is not left unmanned, except in the event of an emergency. To manage the team of receptionists including rota management, training and induction of staff members and ensuring the reception is covered at all times. Be responsible for answering all telephone calls to the unit and managing the switchboard.In an emergency the switchboard can be diverted to the wards. Be responsible for greeting all visitors to PiC Learning Disability Services.All visitors, services users and staff will be treated courteously and with dignity and respect at all times. To challenge where needed all visitors and staff on aspects of security in a professional and courteous manner. To conduct a thorough verbal handover from one shift to another and ensure that any significant items are entered into the MSU report book which will then be initialled by the oncoming receptionist. To manage and issue the Bleepers, keys and other equipment from Reception ensuring that accurate records are kept and monitored. To monitor and maintain the radios, batteries, mobile phones, Dragon Torch, spare pagers and other equipment which is stored within the reception. To monitor the CCTV system and report any security issues or faults immediately. To monitor security systems, ensuring regular audits are undertaken of the security equipment reporting all findings immediately. Ensure that external and internal mail is received, distributed and despatched including sorting of daily newspapers for the wards. To be successful as Secure Unit Receptionist, you'll need Ideally experience in a similar role/environment, IT Skills including Word, excel, Outlook, Good communication skills, Ability to work on own initiative as well as part of a team, Ability to work within policies and procedures. Ability to work accurately and pay attention to detail even when under pressure, Ability to problem solve, Time management and prioritisation. About us From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare. The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group. As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes. Disclosure All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.