Skip to main content

Refine search

Search for a job
Clear Job Search

To get alerts for jobs like these


Register CV

We've matched you with 127 jobs for O2 Jobs

Head of Strategic Planning & Capabilities

  • Slough
  • Negotiable
  • Permanent
Posted 17 days ago

Telefonica is on a truly inspirational adventure. As one of the worlds most innovative communication companies and the name behind flagship brands such as O2, were thinking bigger than ever before. We`re taking on new challenges around the world and exploring new ways to open up the world for our millions of customers. And you could be part of it all. About the team The central Strategy team plays a critical role identifying and developing new ways to create value for Telefonica UK by defining and ensuring execution of winning strategies across each aspect of the business. The team is focused on longer term direction setting and working on high value, cross-functional strategic issues on behalf of the business Your role Reporting to the Director of Strategy, this is a critical senior leadership position within Telefonica UK. The role involves working with Telefonica UK Board members, Telefonica UK senior management teams (SLT) and other Telefonica units to lead the creation of a single plan for Telefonica UK and to help develop effective recommendations on strategic direction and our required future capabilities. Responsibilities -To lead the development and the process for a single UK plan for Telefonica UK to ensure a step-change in resource allocation and strategic alignment -Build strong relationships and processes with the ExComm, relevant SLT and planning leads to enable an effective yet challenging strategic planning process -Identify the key current and future (3-5 years) strategic priorities and opportunities within our business, to define the strategic context, provide recommendations and lead strategy formulation -Apply fresh thinking to strategy development in Telefonica UK by bringing external insight and considering alternative approaches to challenge existing assumptions and leading by example in the application of Telefonica values -Oversee the Business Architecture team, working with the business to understand future longer term capabilities requirements and ensure they are assessed as part of the prioritisation process -Identify appropriate ways for Telefonica UK to achieve its strategic goals, e.g. Group, alliances and M&A Essential Qualifications -Significant strategy development experience and experience of managing strategic planning and resource allocation processes -Credible and effective communicator and influencer at all levels of business, with credibility at Board level -Strong knowledge of business modelling and forecasting, scenario building and modelling tools and techniques -Excellent team-working and interpersonal skills, building positive relationships across the business -Strong understanding of the telecoms market and digital services -Strong track record of developing viable commercial solutions to highly complex business challenges Strong understanding of technology and business models Experience of identifying and leveraging disruptive technologies and customer value propositions Exceptional clarity of thought, with the ability to communicate complex business models through simple written and oral presentations to a varied audience High impact self-starting individual, resourceful and solution-driven Strong commercial instincts

IT Analyst

  • Uxbridge
  • Negotiable
  • Permanent
Posted 17 days ago

giffgaff is a little different to your normal telecoms company. Its a mobile business owned by Telefonica, but is run by its members. Sounds interesting? It is. We want people to love what they do and love what giffgaff is all about. Its important to feel that way, especially in this energetic and competitive market. Us folk at giffgaff are a spirited and disruptive bunch, not every now and then but everyday, yes, even on Monday mornings. Each and every person, who comes and works at giffgaff must believe that we are a David amongst Goliaths in Mobile-land. And much like David, we are successfully making a positive change. Do you like getting stuck in? Do you enjoy a complex problem to solve? Do you want to help people to understand the problem and bring it to life for them? Do you thrive on getting things done and being part of a dynamic delivery team? We are looking for someone who will be the first point of contact for all giffgaffersIT support needs helping them with technical issues and empowering them with training. You will be able to quickly diagnose and fix a variety of laptop / desktop, hardware and software issues and you will be well versed in Windows, Mac OS X (Linux an advantage) and all things Microsoft Office 365. You will also be able to learn new systems quickly and train new hires on those systems. You must be flexible and able to multitask often juggling several activities at once. The giffgaff IT Support Analyst needs to be proactive and must want to be successful. giffgaff is an amazing business if you really want to take responsibility and grow as the business grows. The business was set up as a community centred business and you will get great rewards if you take the initiative, work with the teams and seize the opportunity. Conversely if you like being in a comfort zone or some level of repetition then this role is not for you. Were looking for someone who is an energetic self-starter, excited about the opportunity to be a part of our vibrant giffgaff business with the following skills and qualities: -Good working knowledge of Windows, Mac OS X and Linux an advantage. -General network connectivity awareness, ability to diagnose basic faults. -Familiar with ITIL. -Experience with VPN / remote access. -Able to converse with the business in a jargon free manner.

Analytics Manager

  • Uxbridge
  • Negotiable
  • Permanent
Posted 17 days ago

giffgaff is a little different to your normal telecoms company. Its a mobile business owned by Telefonica, but is run by its members. Sounds interesting? It is. We want people to love what they do and love what giffgaff is all about. Its important to feel that way, especially in this energetic and competitive market. Us folk at giffgaff are a spirited and disruptive bunch, not every now and then, but every day, yes, even on Monday mornings. Each and every person, who comes and works at giffgaff must believe that we are a David amongst Goliaths in Mobile-land. And much like David, we are successfully making a positive change. Your role We are looking for an individual with a strong analytical mind who has experience in working within an online business. As well as having years of analytical experience, we are looking for someone who has strong communication skills who is proficient at feeding back analysis to key stakeholders and make recommendations to help drive the business forward. You need to be passionate about analytics, an energetic self-starter, as well as being excited about the opportunity to be a part of our vibrant giffgaff business. Responsibilities As the e-Commerce Analytics Manager, you will build strong stakeholder relationships while managing and developing advanced analytical solutions. The ideal candidate will be able to motivate and inspire a small team of analysts and deliver best in class, accurate, timely analytics at all times. The role involves closely working with all directorates of giffgaff to provide insights, drive efficiencies, and embed analytical solutions into the business. You will need to be able to quickly and effectively understand business problems from multiple stakeholders and produce analytical solutions which will enable them to make better decisions or work more efficiently. As well as providing best in class analytics you will constantly be looking for new ways to innovate and identify future opportunities within analytics. You will run very high profile meetings with the CEO and his Directors in attendance. You will need to ensure that the information is communicated clearly, and actions are driven from it. In addition you will be responsible for chasing actions from attendees of the meetings. Demonstrable Experience The role will require the use of SQL & AWS databases (MS SQL) along with Tableau. Training can be given for many of these but good knowledge of databases & strong SQL skills are crucial. Strong proficiency of Microsoft Excel is vital. The ability to build strong stakeholder relationships, great organisational and planning skills and the ability to drive through change are essential to the role.

Product Owner - Phones

  • Uxbridge
  • Negotiable
  • Permanent
Posted 17 days ago

giffgaff is a little different to your normal telecoms company. Its a mobile business owned by Telefonica, but is run by its members. Sounds interesting? It is. We want people to love what they do and love what giffgaff is all about. Its important to feel that way, especially in this energetic and competitive market. Us folk at giffgaff are a spirited and disruptive bunch, not every now and then but everyday, yes, even on Monday mornings. Each and every person, who comes and works at giffgaff must believe that we are a David amongst Goliaths in Mobile-land. And much like David, we are successfully making a positive change. About the Team: We are looking for a passionate Phones Product Owner to be at the heart of one of our product feature teams to deliver innovative propositions for giffgaff, enabling business growth to be maintained in a way that our systems can support as we expand. You will be a clear thinker with vision, passion, energy, attention to detail, and a drive to learn and improve yourself and others. Collaborative and agile, clear in communication and honest, you will be a team player capable of working across a business that is on the path to true agility. Your role: As giffgaffs Phones Product Owner, you will be an integral part of our business, working closely not only with the rest of the product team but also with key stakeholders, other Product Owners and others areas of the business to make your product the best it could possibly be. Responsibilities: -Shape and champion the product vision, engaging and garnering a passion for the product from the team -Create and maintain a Product Backlog to facilitate the product vision and support the overall business strategy, encompassing both product specific and cross product initiatives -Work with the product team, key stakeholders and other areas of the business to understand important problems facing our members, exploring ideas to address them -Analyse and interpret requirements, producing user stories and acceptance criteria with the product team -Immerse yourself in insights and learning from competitor analysis, user research and qualitative and quantitative data to inform new ideas and optimisation -Attending the relevant ceremonies and ensuring availability for the product team day-to-day to answer questions, address any blockers and provision of product vision / guidance -Be the voice of giffgaffs members and build string relationships with key stakeholders in order to effectively represent their needs Demonstrable Experience: To fulfil this role, you will need: -Proven experience as a Product Owner, working day to day as part of the Product team -A thorough understanding of agile principles and experience with different methodologies -Experience working with cross-functional teams - including UX, visual designers, developers, QA, analysts and marketers -Comfortable with technical conversations - initiating and understanding them -Strong verbal and written communication skills and ability to influence at all levels -Confident working with ambiguity -Passionate about solving problems for our members

Agile Business Analyst

  • Uxbridge
  • Negotiable
  • Permanent
Posted 17 days ago

giffgaff is a little different to your normal telecoms company. Its a mobile business owned by Telefonica, but is run by its members. Sounds interesting? It is. We want people to love what they do and love what giffgaff is all about. Its important to feel that way, especially in this energetic and competitive market. Us folk at giffgaff are a spirited and disruptive bunch, not every now and then but everyday, yes, even on Monday mornings. Each and every person, who comes and works at giffgaff must believe that we are a David amongst Goliaths in Mobile-land. And much like David, we are successfully making a positive change. About the team Do you like getting stuck in? Do you enjoy a complex problem to solve? Do you want to help people to understand the problem and bring it to life for them? Do you thrive on getting things done and being part of a dynamic delivery team? Were looking for an Agile Business Analyst, to work within our growing product teams. This role will report into the Head of Big Stuff. Big Stuff consists of POs, BAs, PMs and a Programme Management and Portfolio oversight. We work in 2 ways: we help out where the projects are complex or involve our third parties, or hit multiple areas in our business; or we work within a Product Team to help the Product Owners continuously release value. We have grown and we have lots of ideas and lots of things to do. So, we need someone with a clever mind to help us get it done. Your role Youll be working with agile product teams and business areas; suppliers and partners. You will be discussing ideas with the chiefs of our business and translating them into user stories for our development teams and suppliers. You will be expected to be self-organising and have the ability to manage lots of projects at the same time. Our development methodology is agile but our third parties may not work that way so you need to be able to adapt to these different ways of working as needed. Responsibilities -Supporting the development and delivery of the giffgaffs objectives and key results -Working alongside a Product Owner to input into the backlog for short projects to highly complex cross-functional initiatives. -Finding out what value an idea could deliver and working out how to measure it afterwards -Liaising with stakeholders around the business, helping to write / refine User Stories along with relevant and meaningful Acceptance Criteria. -Ability to describe a idea on one page -Have we mentioned fast paced yet? We work at a very fast pace here at giffgaff, so you will need to juggle multiple projects through the working week to make sure progress is made. We deliver lots and you will be central to this, often injecting pace yourself. -You will need to be an excellent communicator and able to build strong relationships with the key people in the product and supporting teams. -You will work closely with internal stakeholders across the business including our technical team, UX, finance, business intelligence as well as our service partners -You should be comfortable presenting to a wide variety of stakeholders and able to tailor your communication to them Demonstrable Experience Previous experience must haves: -Proven experience within an MVNO and/or eCommerce businesses -Worked as a BA inside an agile product team for 2 years or more -Been a business analyst for 5 years or more -An understanding of the variety of agile formats and practices -Proven ability of translating, implementing and delivering new ideas -Ability to influence at all levels and work effectively across functions and geographies. Lead cross-functional working teams Previous experience nice-to-have`s: -Experience with JIRA & Confluence -Experience in start-up cultures

Head of SMIP Propositions

  • Slough
  • Negotiable
  • Permanent
Posted 17 days ago

Telefonica is on a truly inspirational adventure. As one of the worlds most innovative communication companies and the name behind flagship brands such as O2, were thinking bigger than ever before. Were taking on new challenges around the world and exploring new ways to open up the world for our millions of customers. And you could be part of it all. About the team Were looking to recruit a Head of Smart Metering Propositions to become part of a team that are responsible for the exciting, strategic, commercial and contract leadership of our Smart Metering project. Smart Metering is the new national infrastructure rolling out to every home in the UK enabling smart meters, smart grids and all the related improvements for a lower carbon future. Your role Youll be responsible for delivering new revenue streams for Telefonicas Smart Meters team in the UK from the identification and delivery of new propositions that either enhance the opportunity from the existing programme or uncover opportunities to expand beyond the existing programme. Responsibilities -Undertakes comprehensive reviews of wider smart meter market opportunity and identifies areas of potential expansion for Telefonica -Undertakes comprehensive reviews of wider smart meter market opportunity and identifies areas of potential expansion for Telefonica -Reviews all project and change requests for the existing programme to understand if risks can become proposition opportunities -Collaborates with internal Strategy, external best practice and innovation engines/forums etc. to ensure Telefonicas Smart Meter roadmap is future focused and future proofed -Leads on end to end delivery of new propositions - from market, commercial and technical evaluation, business case, delivery, and in-life commercial optimisation etc. Demonstrable Experience -Must have previous experience of delivering complex technical propositions, preferably gained from a mobile telco, smart meters or smart technologies background -Must be technically confident and extremely numerically capable -Must be self-sufficient and capable of motivating virtual teams whos first priority is not new propositions to deliver something with a longer term horizon -Able to pitch technically and commercially complex business proposals up to C-suite level -Experienced at commissioning, analysing and utilising complex market insights and working with third party innovation engines -Must be able to create and gain buy-in for a strategic, longer-term roadmap -Must be able to demonstrate natural curiosity, future-focus and ability to deliver the unusual or unexpected

Marketing Manager

  • Uxbridge
  • Negotiable
  • Permanent
Posted 17 days ago

giffgaff is a fast growing mobile network. Our business model is unique - we take a highly collaborative approach with our member who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and great value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these saving straight on to our members in a way that no other telecoms business does. As a lean organisation our team is built of people who are multi-skilled, highly motivated and flexible - if that sounds you like you wed love to hear from you. About the team At giffgaff are customers are our members and we are fundamentally built by and for our members, its the centre of our philosophy to mobile. From our member care, through to our product development, it is all led by the people who use the network. To fulfil our demand and rapid growth, giffgaff need a passionate Customer Experience Manager to join the Marketing & Experience team, who has the knowledge and experience to help deliver against our Retention strategy. Your role We need someone to take ownership of in-life comms and experiences, to create, test and deliver a better way. Your goal will be to delight members and leave them compelled to recommend giffgaff to their friends and family. To simplify the giffgaff life helping to create effortless experiences for members. To improve the impact and effectiveness of these experiences (website and comms through email text and push notifications) to increase engagement, loyalty & likelihood to recommend. To have a curious mind to uncover member pain points and fix them. To collaborate with other key stakeholders within the service universe to align resources and deliver the worlds best service in a digital environment. Responsibilities Youll be responsible for: -You will be engaging members from the point of joining through a seamless welcome experience to stimulating our older, latent base to get the best value from what we have to offer. -Simplifying the giffgaff life - giffgaff now talk to members about a multitude of initiatives from MGM to Phones to Money to Payback. Its easy to lose sight of how many communications we manage but its important we maintain a co-ordinated communications plan that adds genuine value to memberslives. This means creating content that creatively delivers against its respective objective, contact rules that strike the perfect balance of frequency and relevancy and ensuring we avoid a cluttered narrative. -Briefing and implementing creative new campaigns and revitalizing old ones, using all the tools at your disposal (multiple comms. channels, in-depth member data, in house and external designers). -Ensure giffgaff has a deep insight into member frustrations and problems. You will be on top of the trending issues our members face and have a plan of action to solve and pre-empt them. Working with Business Intelligence and other stakeholders to create one holistic view of the impact of all comms received by all members across all channels. -Service Universe - Working together with owners of all our service channels to deliver an over-arching service strategy which solves member needs as swiftly as possible. -Gamification will be an incredibly important part of our cycle of communications. Working with and refining our Next Best Action model to deliver highly personalized, contextual and relevant comms - driving real action and value. -Testing and learning with campaigns to increase impact, constantly refining our segmentation and demographic understanding of the base. -Establishing and evolving contact rules and comms plans so that the different objectives of the business can be met, without impacting the member experience. Demonstrable Experience To be successful youll need the following skills & characteristics: -Experience in a retention/marketing/communications role -Ideally experience with marketing campaigns -Ideally experience in marketing communications -Someone who encourages and thrives in a creative environment but who can keep a level head and focus on the detail and action.

Head of IoT go-to-market

  • Slough
  • Negotiable
  • Permanent
Posted 17 days ago

Telefonica is on a truly inspirational adventure. As one of the worlds most innovative communication companies and the name behind flagship brands such as O2, were thinking bigger than ever before. Were taking on new challenges around the world and exploring new ways to open up the world for our millions of customers. And you could be part of it all. Responsibilities Support the commercial development and lead the landing of the global IoT strategy, its portfolio and its value proposition in the Operating Business (OB). This leadership stands on four main axes: Go-To-Market support -Agree with the OB on theIoT country plan` and assist the country in the IoT business development -Understand and translate IoT value proposition, strategy and business drivers into the creation of new opportunities. -Promote the creation of commercial plans through market segmentation and successful use cases -Knowledge and replication of IoT projects and solutions -Establish dialog and close contact with whole commercial value chain holders at the OB. -Exchange knowledge and skills with the rest of OBs -Act as a Business Consultant enabling a high value proposition to customers -Keep up with the situation of the IoT market in Europe and more specifically in the UK (structure, players, government policies, principal needs, trends, etc.) -Achieve sales and revenue targets Management of Telefonica Group resources -Close relationship with local teams within Telefonica OBs -Drive internally the customer demands in terms of services and geographies. -Decision-making about high-level vague or undefined responsibility issues. -Coordination with diverse areas of Telefonica (local, regional and global scope) to deliver local proposals based on global solutions. Reporting and forecasting -Close follow-up of the IoT commercial activity in the OB. -Deliver regular updates of business performance KPIs (revenues, backlog, funnel) -Prepare executive reports on business performance for senior management. -Manage the budgeting process, deviation analysis and coordination of correcting measures. Communication -To represent Telefonica locally in diverse events related to Technology in the IoT arena. Often public speaking. -Provide content and materials to senior company speakers related to your area of responsibility. Demonstrable Experience Proven track record in: -Digital solutions for B2B segment -Developing relationships with customers/partners -Account planning and new business development -Building a strong relationship with OB commercial and product teams Academic qualifications (degree, major courses, certificates, etc.): -Bachelor in relevant technical discipline (Telecommunications, Engineering, Sciences, Business Administration, Economics,) -Desirable - MBA or accreditation or certification in area of expertise Technical competencies & IT Skills: -Desirable IoT market knowledge (in both local and international markets) -Corporate Telefonica Solutions specific knowledge. -Support in the generation of RFI and/or RFP within public and private sector -IT literate - PowerPoint, excel, word, report creation. -IT knowledge with convergence technologies. -Native English language skills; Spanish skills are a plus

Demand Planner

  • Leeds
  • Negotiable
  • Permanent
Posted 17 days ago

About the team We are the Telefonica UK Supply Chain team. We manage the end-to-end supply chain for all customer products including all mobile phones, SIM cards, tablets and accessories. Our aim is to be a recognised, cross-industry leading, innovating and pioneering supply chain. We have a global outlook whilst focussing on optimising our local customer experience and managing our local costs. This is all delivered by building and maintaining sustainable relationships with the right partners and with a culture of learning and development with our people. Your role The Demand Planner is responsible for the creation and management of accurate statistical sales forecasts for a defined portfolio of devices across all Telefonica UK sales channels. Forecasts will be created and measured against a variety of time horizons, including short term in support of supply planning and stock purchasing, mid-term for Telefonica Group negotiations, and long term to support Telefonica budget and planning processes. Building relationships with commercial, channel, device and marketing teams to ensure a collaborative approach to forecasting will be the keys to success. Demand Planners will also play an active role in continuous improvement including system development, business process and project work with a constant goal to improve on business KPI results, most notably forecast accuracy. Responsibilities -Creation and management of statistical demand forecasts at multiple levels of aggregation for multiple time horizons as part of a demand planning function using planning software. -Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, evaluate forecast results and optimise product launch/withdrawal forecasts. -Build collaborative working relationships with Sales, Marketing, Device and Channel teams to understand demand drivers; how the product portfolio mix, tariff & pricing structure, promotional & seasonal strategies and their sales targets, translate into forecasts for product and provide insight using the demand planning tool to drive improvement. -Liaise with Sales teams to add promotional volumes into sales forecasts as well as management on-going forecasts in line with changes to price & tariff. -Develop mid & long-term forecasts to support strategic, purchasing and budgetary objectives. -Collaborate with the Telefonica UK Supply Chain Supply team to help ensure efficient investment in stock. -Represent Demand Planning on any relevant projects. -Continuously seeking opportunities to improve business process, challenging the status quo in order to seek improvements in business KPIs. -Produce scheduled and ad hoc reporting as necessary to support the understanding of performance, root cause analysis and continuous improvement. Share reporting with key stakeholders, tailoring the communication to them. -Run the wider Supply Team KPI reporting function using outputs from multiple sources, managing Access Databases and utilising power pivot functionality within Excel. Demonstrable Experience Essential -Significant experience in a supply chain environment, with proven experience around demand planning/forecasting processes. -Proven ability of building and maintaining collaborative internal and external relationships. -Confident communicator with proven negotiation and influencing skills. -Excellent organisation, numeracy, analytical and problem solving skills with a meticulous attention to detail. -Self-motivated with desire to learn and develop. -A positive challenger mentality with a commitment to continuous improvement. -Works well under pressure. -MS software skills- advanced Excel, Powerpoint & Word Desirable -Practical and technical experience of supply chain planning systems, especially ToolsGroup SO99, creating statistical forecasts. -Project management skills. -Commercial awareness. -Knowledge of Power Pivot, Data Analysis Expressions (DAX), SQL and Macros within MS Excel. -Access database knowledge. -Experience of BI reporting.

RESEARCH EXECUTIVE

  • Uxbridge
  • Negotiable
  • Permanent
Posted 17 days ago

giffgaff is a fast growing mobile network. Our business model is unique - we take a highly collaborative approach with our member who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and great value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these saving straight on to our members in a way that no other telecoms business does. Your role Are you an individual with experience in a market research discipline who can write briefs, liaise with research agencies, make stories from data and present actionable insights? If so, giffgaff is searching for a Market Research Executive to join its Business Intelligence Team. Responsibilities We are looking for someone with a strong analytical mind who has experience in both qualitative and quantitative research methods. You will be confident at questionnaire/survey design, assisting with briefing, selecting and managing research suppliers, feeding back findings and making recommendations. Strong stakeholder management is also key to the role. You need to be passionate about research, an energetic self-starter, as well as being excited about the opportunity to be a part of our vibrant giffgaff business. Demonstrable Experience You will support the Research Manager by helping ensure we maximise the value generated by our research partners, adopt the most appropriate research methodologies and create actionable insight for the business. Part of the role will include collating market and competitor trends so an interest in the mobile and technology sectors would also be advantageous. If you additionally have experience in using analytics tools such as SPSS and Tableau, then so much the better.

Head of Digital Media

  • Uxbridge
  • Negotiable
  • Permanent
Posted 17 days ago

giffgaff is a fast growing mobile network. Our business model is unique - we take a highly collaborative approach with our member who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and great value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these saving straight on to our members in a way that no other telecoms business does. Your role This new role will see you lead giffgaffs Digital media strategy. You will be responsibilities for planning and executing direct response campaigns through online channels helping the business grow by driving new member acquisition. The Head of Digital Media will report into the Chief Commercial Officer, will manage a team of 5 responsible for Display advertising, Paid Search, Affiliates, attribution and MarTech. Responsibilities Youll be responsible for: -Planning the delivery of all Direct Marketing campaigns to a high volume of cost effective sales. -Managing our media agencies to plan and optimise media to deliver efficient ROI, adopting a test and learn approach to media selection, format and creative. -Managing our creative agencies to deliver effective, innovative and best in class direct marketing advertising. -Inputting into the sales forecasting including delivering to our commercial plans and forecasts as required. -Providing regular sales and performance reporting against KPIs for your channels and delivering insight back to the business to inform on-going strategy and planning. -Working with Commerce, Operations, Marketing, Finance, Legal and regulatory teams internally, to ensure compliance and buy-in at all stages of the delivery cycle. -Presenting to senior stakeholders to obtain buy-in to media and creative plans/strategies for media campaigns Demonstrable Experience To be successful you`ll need the following skills & characteristics: -Expert in the management of direct response media channels including Display, Paid Search, Affiliates and Organic search. -Strong analytical skills combined with balanced judgement and an ability to develop Media strategies, business plans and analyse campaign effectiveness/ROI. -Experience working with Econometric and multi-attribution models, employing results based planning principles and test & learn optimisations. -Familiarity with principles and processes associated with generating visits, engagement and sales with a strong sense for cost and resources for each channel including development and technological requirements. -An interest in improving our conversion and User Experience to join giffgaff. -Self-sufficient and confident leader, able to influence stakeholders at all levels and work effectively across functions. Comfortable leading non-hierarchical, cross-functional working teams. -Fluency in English and outstanding written and oral communication skills. -Track record of effectively delivering large-scale and/or multiple projects at one time in very fast-moving environment.

Customer Services Agent

  • London
  • £18000 - £19500 per annum
  • Permanent
Posted 17 days ago

Backed by Telefonica O2 and recently seen on BBC TV's Dragons' Den, this company is a leading web & mobile platform that enables customer transport for the UK's biggest travel & leisure websites, including concert arenas and airports.

Strategy Director

  • London (Central)
  • Competitive + Bonus + Benefits
  • Permanent
Posted 17 days ago

About us: Havas is one of the world’s largest global communications groups, operating in over 100 countries. The Group is made up of two major divisions: Havas Creative Group (the creative agencies) and Havas Media Group (HMG), the media agencies. HMG UK & Ireland today employs over 900 people and is made up of five leading media brands; Havas Media , Arena Media , Fullsix, LuxHub and Target Media, PR & experiential agency HSE Cake and specialist brands, Socialyse, Mobext and Ecselis. Our ambition is to be the UK’s most integrated, agile media and marketing services group with data, content and entertainment at our core. It’s an exciting time for the business, with our recent move to the new ‘Havas Village’ in King’s Cross, where all UK agencies sit under one roof and share one common purpose; to bring media and creative closer together for the benefit of our clients. The Role This is an exciting Strategy Director opportunity, working within an established strategy team in agencies across Havas Media Group. The purpose of the strategy team is to lead, challenge and support all of our clients. Working with the client planning teams, you will have overall strategic responsibility for some of our key clients clients, shaping the direction of their communications. You will also be expected to contribute to new business and pitching work, along with thought leadership, and agency representation. You will be contributing to strategic comms planning for O2/Telefonica as part of an integrated agency planning hub, and leading the strategy for two other key group clients - TBC The Clients We are looking for a Strategy Director to work on some of our most prestigious clients: Telefonica / O2: we have recently formed a strategic alliance with Telefonica, which means we can handle a wider brief than classic media planning and buying. Our purpose is to support Telefonica in every way possible towards their goal of becoming a truly ‘digital telco’. This partnership will stretch beyond media, into data, technology, content, and advisory services. A&E Networks: Covering channels such as History Channel, Crime and Investigation, Lifetime and Blaze. We work closely with HSE Cake to deliver truly creative solutions for this client that cut across the paid, owned, earned and shared spectrum of marketing. You will be working closely alongside a creative planner within the group to deliver joined up planning. Another: TBC Responsibilities include: You will be responsible for leading the strategic vision on communications planning and media pitches across sectors. You will be working with CMO level within the client’s organisation and will be setting the vision and agenda for the client and work with the day to day planning teams to develop a clear roadmap to realise the vision. You will work with the client to get to grips with the clients real business problems (even without a well-articulated brief) and propose an interesting strategy and route forward. The role will suit a collaborator not a lone thinker – someone who can cast the right team behind them, motivate this team around the task and deliver excellent all round solutions. This role is not necessarily about Idea Generation or being a Creative Director we are developing other solutions within the strategy team to up-weight our resource in that area – but it does require someone able to spot ideas that fit the strategy they have set and give the team confidence to run with these. We have considerable ‘deep digital and tech’ expertise within the team and agency. This role is about bringing these skills to bear within more general Communications Planning assignments for Marketing Departments (not specifically client tech, Ecommerce or digital teams). You will be responsible for contributing to strategic direction on Havas Group pitches. Driving the process from start to finish, ensuring that we deliver first class strategy and work. Being a leader and advocate of the group planning process – ensuring the process is used effectively within the CP teams and also implementing best practice. Being a ‘thought leader’, both within the agency and across the industry. Taking a vocal point of view on industry issues and driving our ‘Agents of Change for Growth’ positioning. Foster collaboration with other Havas group agencies, across existing and new pieces of business. Who we’re looking for: You will probably come from a media agency (but that’s not a given) with experience working with high profile, fast paced brand/s. You will understand the wider media landscape and be able to talk confidently about it. You will have a can-do attitude and be able to get on with myriad of different types of people. The ability to keep calm under pressure is vital. You will have an ambitious, fun with a ‘work hard play hard’ attitude You should be driven to achieve results in a friendly manner but at the same time maintain quality and standards You will need to have strong communication skills, with the confidence to push back on clients where appropriate You should have experience of being the primary contact on a medium sized piece of business, whilst simultaneously juggling a number of other larger sized pieces of business alongside an Account Director. A high energy, positive, can-do person who is always looking for ways to improve the account. You will have a knowledge of digital media, and ideally a good understanding of both brand and performance planning and an understanding of how to integrate the 2 disciplines.

Organisational Development Manager

  • Slough
  • Negotiable
  • Permanent
Posted 17 days ago

Telefonica is on a truly inspirational adventure. As one of the worlds most innovative communication companies and the name behind flagship brands such as O2, were thinking bigger than ever before. Were taking on new challenges around the world and exploring new ways to open up the world for our millions of customers. And you could be part of it all. About the team The team are responsible for creating and growing the integrated landscape that will enable People Development across O2, dedicated towards enabling the business strategy by developing the required Organisational Skills & Capabilities. Your role Youll be responsible for leading the Organisational Development element of the UK L&D team at O2, with overall responsibility for the learning and development strategy across 7,500 people and managers within the channels. Reporting into the Head of Learning & Development UK, and partnering with your L&D peers and Senior HRBPs to contribute to successful delivery of the UK L&D and People plan. Lead of the centre of excellence for developing skills, knowledge and behaviours needed to excel both now and in the future, aligned to and delivering on our UK business strategy and vision. Programme management of O2s apprenticeship Levy funds, strategy and operational execution. You`ll need to clearly understand the business opportunities and challenges within both the UK and Telefonica Global business, external influences and legislations and understand how these contribute to, and impact on the wider UK Telefonica business. Responsibilities -To create, own and deliver the organisational development strategy that will build capability, knowledge and skills for both the medium and longer term success of the UK business -Own the creation and execution the Learning Strategy for the UK business, influencing the approach and implementation across all channels with a learning function (Leadership, Talent, Compliance etc.) -To define, build and manage the apprenticeship development strategy, aligned to the Levy that underpins and supports the strategy for OD, Early Careers, Workforce Planning, Leadership and others as required. -To work closely with the other L&D Managers (Functional, Design and Delivery, Digital) to build and develop one plan, driving consistency of approach and economies of scale across the team. - Be the lead HR interface and link between L&D and the business for key operational and strategic projects such as BS11000, Contract Management and others as required. - Internal stakeholders will be up to and including board level, typically working at senior and wider leadership level. - External stakeholders will include third parties suppliers and training providers for design, delivery and implementation of programmes (apprentice and others) along with industry specialists (e.g. Towards Maturity, CIPD) for strategic planning and support. - Line management responsibility 2x Learning Partners (PCGU) Demonstrable Experience -Understanding and prior application of OD theories and principles (e.g., group dynamics, change management models) -Strategic capability to design, deliver and manage large scale skill, cultural and behavioural change programmes that are aligned to strategic and operational goals that reflect the needs of our people and our business. -Excellent interpersonal and consulting skills with the ability to influence people at all levels both inside and outside Telefonica up to and including board level -Ability and desire to work in heavily regulated environments and intellectual capacity to take on large amounts of information and regulations, formulate actions plans and translate these back into the business in terms of benefits, opportunities and challenges -Ability to create a vision and transcribe this into a workable strategy that can be broken down into clear actions to drive impact and accountability -Good negotiation skills and commercial acumen to be able to negotiate and manage effective working relationships with external partners. Previous budget accountability -A sound ability to lead and inspire both internal and external teams and work collaboratively across the business and externally -Energy to work as a self-starter, and creative thinker -Excellent written and oral presentation capabilities, especially in terms of conveying strategy and plans to people from outside the L&D space - Demonstrable progressive experience in a program management or project management role, where the primary responsibilities included design and execution of programs with quality standards and budget responsibilities. -Advanced degree in OD, Industrial & Organizational Psychology, or a Master of Business Administration (MBA) This role is a PCGT grade

Front-End Developer - c£37K - Award Winning Digital Analytics & CRO

  • Slough
  • Up to £37,000 + Benefits
  • Permanent
Posted 17 days ago

Front-End Developer (HTML, CSS, JavaScript and jQuery) - Award Winning Digital Analytics and CRO agency to Smirnoff, giffgaff & WhatCar? Slough / Datchet, SL3 Up to £37,000 Private Healthcare Flexible working from Home/Office More Benefits (See below) Excellent opportunity for a talented Front End Developer with a few years' experience to join a fast-growing Digital Analytics Agency revolutionising customer experience for the likes of giffgaff, WhatCar?, Schuh, Momondo and Smirnoff The Opportunity: A unique opportunity has arisen to work for an award winning Digital Analytics Agency, in a hands-on role as a Front-end Developer. Working with our conversion rate optimisation and analytics clients. Winner of Best Analytics Agency at this year's RAR Awards and ranked in THE DRUM's Digital Census Elite hall of fame. Due to our successful reputation, our portfolio of accounts is growing fast. This is an exciting opportunity to develop a career within a fast growing industry and become part of an award winning digital analytics team who are responsible for managing the data of brands such as giffgaff, Which?, Guinness, Smirnoff, Schuh and Investec. Working as a Front-End Developer you will play a pivotal role in delivering: A/B and multivariate tests using Google Optimise 360 and Optimizely Advanced Google Analytics 360 and Google Tag Manager implementations Consulting with clients on the deployment of Google Analytics / Analytics 360 across their websites and apps - working with some of the best known brands in the UK to help them use data and analytical insights to guide their online marketing strategy Working with a sizzlingly hot team You will be a key member of our development team and will work alongside our senior team members and key clients. Who we are looking for: Someone with an eye for attention to detail and meticulously clean markup. You will be skilled at developing intuitive and robust user interfaces using JavaScript, and ensuring responsive, cross platform, cross browser support. A Front-end Developer with strong JavaScript skills A minimum of two years commercial development work The ability to demonstrate innovative thinking and attention to detail Essential Skills: Expert in Front-end development, covering HTML, CSS, JavaScript and jQuery A scientific, rigorous and analytical brain Great at working to deadlines A lover of the digital world (do you Blog? Do you follow Blogs?) Desirable Skills: Enthusiasm for data and data driven decision making Experience deploying and configuring Google Analytics & Google Tag Manager implementations Exposure to backend development (server-side languages and databases - PHP & MySQL a big plus) A good understanding of website usability Building UI accurately from designs (cross-device/responsive) Angular/React (Current) FE JS Framework awareness Benefits: We run a great package of rewards and benefits for our team with the sole aim of creating a more enjoyable, rewarding and dynamic workplace. All permanent staff at are entitled to the following benefits: AXA PPP Healthcare medical insurance - arguably the best health insurance in the UK Birthday off Have your birthday off on us Free breakfast on Fridays Entitlement to purchase tax free childcare vouchers Tax free annual travel card loan Beer and drinks fridge - free chilled drinks available for all Plus you get to work with some of the best brands in the UK including Guinness, WhatCar?, Which?, Tottenham Hotspur and giffgaff This is a permanent vacancy. You may have worked in the following capacities: Junior Front End Developer, Graduate Frontend Developer, UI Developer, Interested? Just Apply Below In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.

UX Designer

  • Uxbridge
  • Negotiable
  • Permanent
Posted 17 days ago

giffgaff is a fast growing mobile network. Our business model is unique - we take a highly collaborative approach with our member who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and great value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these saving straight on to our members in a way that no other telecoms business does. Your role To fulfil our demand and rapid growth, we need a passionate UX Architect who has the knowledge and experience to deliver creative design thinking. The successful candidate will ideally have several yearsexperience of working within a fast paced and agile team, working with the wider business to understand their business/digital requirements in order to create design solutions. You will also have experience in working with development and creative teams, to formulate design recommendations, and then communicating this to our Commerce team, and the business. The UX Architect at giffgaff will report directly to the Head of UX. Responsibilities Key aspects of the role -Solid experience in information design, solely focus on giving structure, design usable navigation models, be involved in content categorization and some copywriting activities -Translate business problems and requirements into a compelling product that demonstrates the power and value of the giffgaff experience -Work with product owners, stakeholders and users to understand how people use our product and use this information to define design principles -Define information architecture, customer journeys and initial content. -Sketch low-fidelity wireframes to quickly present and iterate your initial ideas -Build fully functional prototypes including interaction design. -Be familiar and comfortable navigating and creating site maps -Clearly communicate hierarchy, grouping, and workflows for applications -Define what and where content/copy should be placed on the page. -Craft features and principles that will be applied modularly to the entire site. -Create and maintain UX guidelines, standards, and best practices for user-centric products -Extensive experience with Mobile First and responsive web design. -Conduct usability research through remote & face-to-face studies. -Complete and keep UX documentation for all projects updated, including ecosystem diagrams, user flows, site or application maps, fully annotated wireframes, and feature/functionality specifications. Previous experience must haves: -You have 3 years experience in IA & UX -Comfortable working with business to gather user requirements and define functionality -Understand business data and collect it to inform your decisions -Clearly communicate hierarchy, grouping, and workflows for applications -Expert in information design and be able to clearly express complex information -Mapping user journeys, concepts, in addition to producing wireframes. -Create and maintain UX guidelines, standards, and best practices -Creating site maps and content categorization -Confident with an excellent eye for design and attention to detail. -Understand the rendering capabilities of the platform you are designing for (responsive web, ios, android) -Experience with design tools such as Axure RP, Mindnode, OmniGraffle Adobe suite etc.

Retail Advisor - East Kilbride

  • East Kilbride
  • £15175 to £19275 per annum
  • Permanent
Posted 17 days ago

O2 & Telefónica Technology is amazing. It transforms how people communicate, have fun, play, explore, interact, work, shop, pay, share and learn. At O2, we open up the possibilities of technology and what it can do to improve people’s lives. Part of Telefónica, one of the world’s most innovative communications companies, we’re our customers’ guide to the digital world. Which is why we’re looking for more digital explorers. So, are you ready to help our customers discover, understand and enjoy the best that technology can offer? The adventure starts here. Our team Our 450 stylish stores are where we connect with our customers. The human face of a digital business, our retail teams love what they do, enthusing our customers with their knowledge of digital and creating a world of amazing experiences. Your role Exciting people with your passion for digital, you’ll make emotional connections with our customers, taking them on a voyage of discovery and showing them how technology can add a whole new dimension to their lives. Our customers will trust you to surprise and delight them, as you provide the perfect digital products and services. And you’ll never let them down, as you take the time to listen, understand and put smiles on their faces. Someone who gets on well with everyone you meet, you’ll make sure everybody who walks through the door instantly feels at home. Friendly, helpful and knowledgeable, you’ll also be the kind of person who’ll chip in to help the team and keep everything running like clockwork. Be more We believe that everyone can be more. So, we’ll push you to realise your potential and be the best for yourself, your team and your customers. Your adventure will start with a three-day induction at our HQ in Slough. Here you’ll be able to show us that you’re a natural when it comes to customer care and the latest technology. Additional information Starting salary £15,175 - £19,275 pro rata plus performance bonus. Hours: 12 hrs

Retail Advisor - Perth

  • Perth
  • £15175 to £19275 per annum
  • Permanent
Posted 17 days ago

O2 & Telefónica Technology is amazing. It transforms how people communicate, have fun, play, explore, interact, work, shop, pay, share and learn. At O2, we open up the possibilities of technology and what it can do to improve people’s lives. Part of Telefónica, one of the world’s most innovative communications companies, we’re our customers’ guide to the digital world. Which is why we’re looking for more digital explorers. So, are you ready to help our customers discover, understand and enjoy the best that technology can offer? The adventure starts here. Our team Our 450 stylish stores are where we connect with our customers. The human face of a digital business, our retail teams love what they do, enthusing our customers with their knowledge of digital and creating a world of amazing experiences. Your role Exciting people with your passion for digital, you’ll make emotional connections with our customers, taking them on a voyage of discovery and showing them how technology can add a whole new dimension to their lives. Our customers will trust you to surprise and delight them, as you provide the perfect digital products and services. And you’ll never let them down, as you take the time to listen, understand and put smiles on their faces. Someone who gets on well with everyone you meet, you’ll make sure everybody who walks through the door instantly feels at home. Friendly, helpful and knowledgeable, you’ll also be the kind of person who’ll chip in to help the team and keep everything running like clockwork. Be more We believe that everyone can be more. So, we’ll push you to realise your potential and be the best for yourself, your team and your customers. Your adventure will start with a three-day induction at our HQ in Slough. Here you’ll be able to show us that you’re a natural when it comes to customer care and the latest technology. Additional information Starting salary £15,175 - £19,275 pro rata plus performance bonus. Hours: 20 hrs

Retail Advisor 20hrs, London - London Wall

  • London
  • Negotiable
  • Permanent
Posted 17 days ago

O2 & Telefonica At O2 we think technology is amazing. Were the kind of people who get excited by new technology and cant wait to share it with our customers. Its this passion for opening up new possibilities and showing how technology can improve peoples lives that keeps millions of customers coming back for more. Part of Telefonica, one of the worlds most innovative communications companies, we work closely with our customers to help them discover, understand and enjoy the best that technology can offer. Which is why were looking for more digital champions. So, are you ready to explore new ways to give our millions of customers more than ever before? The adventure starts here. Our team Our 450 stylish stores are where we connect with our customers.The human face of a digital business, our retail teams love what they do, enthusing our customers with their knowledge of digital and creating a world of amazing experiences. Your role Exciting people with your passion for digital, youll make emotional connections with our customers, taking them on a voyage of discovery and showing them how technology can add a whole new dimension to their lives. Our customers will trust you to surprise and delight them, as you provide the perfect digital products and services. And youll never let them down, as you take the time to listen, understand and put smiles on their faces. Someone who gets on well with everyone you meet, youll make sure everybody who walks through the door instantly feels at home. Friendly, helpful and knowledgeable, youll also be the kind of person wholl chip in to help the team and keep everything running like clockwork. Be more We believe that everyone can be more. So, well push you to realise your potential and be the best for yourself, your retail team and your customers. Your adventure will start with a two-day induction at one of our training centres. Here you`ll be able to show us how you lead by example and can think small detail and big picture. Additional information Salary: Starting salary £15,175 - £19,275 pro rata plus performance bonus. Hours: 20hrs (Full flexibility required)

Assistant Store Manager 375hrs, London - Westfield

  • London
  • Negotiable
  • Permanent
Posted 17 days ago

O2 & Telefonica At O2 we think technology is amazing. Were the kind of people who get excited by new technology and cant wait to share it with our customers. Its this passion for opening up new possibilities and showing how technology can improve peoples lives that keeps millions of customers coming back for more. Part of Telefonica, one of the worlds most innovative communications companies, we work closely with our customers to help them discover, understand and enjoy the best that technology can offer. Which is why were looking for more digital champions. So, are you ready to explore new ways to give our millions of customers more than ever before? The adventure starts here. Our team At our 450 stylish stores our people are the friendly face of O2. Here we answer questions, take our customers on a journey and provide amazing experiences that keep them coming back for more. Passionate about digital products and services, we make emotional connections based on trust. More than that we excite customers with new possibilities, showing them how their tech can add a whole new dimension to their lives. Your role Leading from the front, your energy and enthusiasm will rub off on everyone, as you work alongside the store manager to inspire a top-notch retail team. Someone our people will look to for guidance and to develop their talents, youll help everybody in the team to be more. Making sure they love coming to work, youll do whatever it takes to keep every aspect of our store running like clockwork. As you want to keep on growing too, well look after your ongoing development with retail opportunities that are hard to match. So youll be able to look at the world differently too. Be more We believe that everyone can be more. So, well push you to realise your potential and be the best for yourself, your retail team and your customers. Your adventure will start with a three-day induction at our HQ in Slough. Here youll be able to show us how you lead by example and can think small detail and big picture. Additional information Salary: £21,500 - £24,500 performance bonus benefits Hours: 37.5hrs

Download the Zoek app and find your perfect job