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Customer Retentions Advisor - Full Time

  • Tooting Broadway, Greater London, England
  • Competitive
  • Permanent
Posted 24 days ago

Customer Retentions Advisor - Full Time Location: Tooting Broadway Salary: Competitive We are a unique team of people that thrive on providing the best possible 1st class customer experience for all who visit us. Looking for ambitious, dynamic and entrepreneurial people to help support our growth and goal to be the largest franchise within Telefonica UK. We are recruiting for Full time (part time jobs available at request) (Shift may include 2 Saturdays a Month) in our vibrant SOUTH LONDON contact centre. We require customer focused staff to make and receive calls to our existing customers. Requirements of the Customer Retentions Advisor: You will be an excellent communicator, with a bright and bubbly telephone manner. You will be highly computer literate and familiar with using systems to record call outcomes and ongoing actions. You will have a high attention to detail and the desire to get the best for our clients. Previous experience in contact centre/customer services an advantage but not a necessity. This role requires you to handle customer data and therefore successful candidates need to complete background checks. If you feel that you meet the criteria of the Customer Retentions Advisor then please apply now!

Customer Retentions Advisor - Full Time

  • Tooting Broadway, Greater London, England
  • Competitive
  • Permanent
Posted 24 days ago

Customer Retentions Advisor - Full Time Location: Tooting Broadway Salary: Competitive Our client is a unique team of people that thrive on providing the best possible 1st class customer experience for all who visit us. Looking for ambitious, dynamic and entrepreneurial people to help support their growth and goal to be the largest franchise within Telefonica UK. Our client are recruiting for Full time (part time jobs available at request) (Shift may include 2 Saturdays a Month) in their vibrant SOUTH LONDON contact centre. They require customer focused staff to make and receive calls to our existing customers. Requirements of the Customer Retentions Advisor: You will be an excellent communicator, with a bright and bubbly telephone manner. You will be highly computer literate and familiar with using systems to record call outcomes and ongoing actions. You will have a high attention to detail and the desire to get the best for our clients. Previous experience in contact centre/customer services an advantage but not a necessity. This role requires you to handle customer data and therefore successful candidates need to complete background checks. If you feel that you meet the criteria of the Customer Retentions Advisor then please apply now!

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Store Leader O2

  • Nationwide / Work from Home
  • Competitive
  • Permanent
Posted 4 days ago

Store Leader O2 Location: London Salary: Competitive As part of O2 Telefonica we here at Avertec are the kind of people that think technology is amazing, if you too have this passion this may be the opportunity for you. It is this passion and commitment to customer excellence that keep our customers coming back for more. With a current opportunity in our London store if you want to join a multiple awards winning team and you feel you have what it takes we would love to hear from you. As the Store Leader you will be reporting into a Regional Leader and will have full accountability for leading a team and managing all aspects of store operations. You will be responsible and accountable for Customer Excellence, compliance, recruitment, training and achieving KPI's. We want inspirational leaders with excellent people management skills, who will support and develop a culture of customer excellence and will continue to coach and enhance your teams' ability to achieve excellence in all areas of the store. As the Store Leader you will be a role model and proactively seek opportunities to support activities that improve the employee experience. About the Store Leader O2 role; Recruit and retain the very best people for the business. Create an environment that encourages teamwork and a feedback culture Recognise people for their behaviours and performance Conduct well thought out and affective 1-2-1's Ensure training is ongoing and taking place to ensure all Sales Advisors, Assistant Store Leaders and Guru's are product specialists and Customer Service experts. Take a lead role in ensuring your team are delivering a positive and informative customer experience. Be an advocate of O2, inspiring your teams to bring your products to life through engaging Demonstrations and passionate conversations. Lead by example Achieve KPI's while controlling cost Be innovative and open minded in your ability to identify business growth opportunities. Requirements of the Store Leader O2; Experience of managing a high performing team The ability to communicate effectively, at multiple levels and in in an engaging manner Strong time management skills, with the ability to prioritise A lead by example mind set and professional approach to the work environment If you feel that you meet the criteria of the Store Leader O2 then please apply now

Store Manager

  • Wembley, Greater London, England
  • Competitive
  • Permanent
Posted 24 days ago

Store Manager Location: Wembley Salary: Competitive Exciting opportunity for an experienced and engaging people Manager to join and lead an award winning team. As part of O2 Telefonica we here at Avertec are the kind of people that think technology is amazing, if you too have this passion this may be the opportunity for you. It is this passion and commitment to customer excellence that keep our customers coming back for more. This opportunity is based in Wembley and if you feel you have what it takes we would love to hear from you. As the Store Manager you will be reporting into a Regional Leader and will have full accountability for leading a team and managing all aspects of store operations. You will be responsible and accountable for Customer Excellence, compliance, recruitment, training aand achieving KPI's. We want inspirational leaders with excellent people management skills, who will support and develop a culture of customer excellence and will continue to coach and enhance your teams' ability to achieve excellence in all areas of the store. As the Store Manager you will be a role model and proactively seek opportunities to support activities that improve the employee experience. Responsibilities of the Store Manager: Recruit and retain the very best people for the business. Create an environment that encourages teamwork and a feedback culture Recognise people for their behaviours and performance Conduct well thought out and affective 1-2-1's Ensure training is ongoing and taking place to ensure all Sales Advisors, Assistant Store Leaders and Guru's are product specialists and Customer Service experts. Take a lead role in ensuring your team are delivering a positive and informative customer experience. Be an advocate of O2, inspiring your teams to bring your products to life through engaging demonstrations and passionate conversations. Lead by example Achieve KPI's while controlling cost Be innovative and open minded in your ability to identify business growth opportunities Requirements of the Store Manager: Experience of managing a high performing team The ability to communicate effectively, at multiple levels and in in an engaging manner Strong time management skills, with the ability to prioritise A lead by example mind-set and professional approach to the work environment If you feel that you meet the above criteria of the Store Manager role then please apply now!

Assistant Store Manager

  • Nationwide / Work from Home
  • Competitive
  • Permanent
Posted 4 days ago

Assistant Store Manager Location: London, Greater London Salary: Competitive Our client are a unique team of people that thrive on providing the best possible 1st class customer experience for all who visit them. Looking for ambitious, dynamic and entrepreneurial people to help support their growth and goal to be the largest franchise within Telefonica UK. They will provide you with the full support and the training that is needed to fulfil your role and in return they ask that you come to work and give the passion and commitment required to give people reason to cheer. About the Assistant Store Manager: Your role as Assistant Store Manager is to create a world class customer experience through a highly motivated and engaged team who are really clear on what great in-store performance looks like. As an Assistant Store Manager your role allows you to embrace the opportunity to work with and support the Store Manager in the day to day running of a high profile store with high footfall and a high performing team. You will be an inspiring manager and coach, motivating and energising your team to make every customer experience a truly exceptional one. You will report into the Store Manager and have full people management responsibility for the Advisors within your Store. You will be given the opportunity to cover for Store Managers in their absence. Do not miss out on this great opportunity to start or continue your exciting career within the mobile phone industry. If you feel that you meet the above criteria of the Assistant Store Manager then please apply now!

Store Manager

  • Wembley, Greater London, England
  • Competitive
  • Permanent
Posted 24 days ago

Store Manager Location: Wembley Salary: Competitive Exciting opportunity for an experienced and engaging people Manager to join and lead an award winning team. As part of O2 Telefonica our client are the kind of people that think technology is amazing, if you too have this passion this may be the opportunity for you. It is this passion and commitment to customer excellence that keep our customers coming back for more. This opportunity is based in Wembley and if you feel you have what it takes we would love to hear from you. As the Store Manager you will be reporting into a Regional Leader and will have full accountability for leading a team and managing all aspects of store operations. You will be responsible and accountable for Customer Excellence, compliance, recruitment, training aand achieving KPI's. They want inspirational leaders with excellent people management skills, who will support and develop a culture of customer excellence and will continue to coach and enhance your teams' ability to achieve excellence in all areas of the store. As the Store Manager you will be a role model and proactively seek opportunities to support activities that improve the employee experience. Responsibilities of the Store Manager: Recruit and retain the very best people for the business. Create an environment that encourages teamwork and a feedback culture Recognise people for their behaviours and performance Conduct well thought out and affective 1-2-1's Ensure training is ongoing and taking place to ensure all Sales Advisors, Assistant Store Leaders and Guru's are product specialists and Customer Service experts. Take a lead role in ensuring your team are delivering a positive and informative customer experience. Be an advocate of O2, inspiring your teams to bring your products to life through engaging demonstrations and passionate conversations. Lead by example Achieve KPI's while controlling cost Be innovative and open minded in your ability to identify business growth opportunities Requirements of the Store Manager: Experience of managing a high performing team The ability to communicate effectively, at multiple levels and in in an engaging manner Strong time management skills, with the ability to prioritise A lead by example mind-set and professional approach to the work environment If you feel that you meet the above criteria of the Store Manager role then please apply now!

Assistant Store Manager

  • Nationwide / Work from Home
  • Competitive
  • Permanent
Posted 4 days ago

Assistant Store Manager Location: London, Greater London Salary: Competitive We are a unique team of people that thrive on providing the best possible 1st class customer experience for all who visit us. Looking for ambitious, dynamic and entrepreneurial people to help support our growth and goal to be the largest franchise within Telefonica UK. We will provide you with the full support and the training that is needed to fulfil your role and in return we ask that you come to work and give the passion and commitment required to give people reason to cheer. About the Assistant Store Manager: Your role as Assistant Store Manager is to create a world class customer experience through a highly motivated and engaged team who are really clear on what great in-store performance looks like. As an Assistant Store Manager your role allows you to embrace the opportunity to work with and support the Store Manager in the day to day running of a high profile store with high footfall and a high performing team. You will be an inspiring manager and coach, motivating and energising your team to make every customer experience a truly exceptional one. You will report into the Store Manager and have full people management responsibility for the Advisors within your Store. You will be given the opportunity to cover for Store Managers in their absence. Do not miss out on this great opportunity to start or continue your exciting career within the mobile phone industry. If you feel that you meet the above criteria of the Assistant Store Manager then please apply now!

Store Leader O2

  • Nationwide / Work from Home
  • Competitive
  • Permanent
Posted 4 days ago

Store Leader O2 Location: London Salary: Competitive As part of O2 Telefonica our client are the kind of people that think technology is amazing, if you too have this passion this may be the opportunity for you. It is this passion and commitment to customer excellence that keep their customers coming back for more. With a current opportunity in their London store if you want to join a multiple awards winning team and you feel you have what it takes we would love to hear from you. As the Store Leader you will be reporting into a Regional Leader and will have full accountability for leading a team and managing all aspects of store operations. You will be responsible and accountable for Customer Excellence, compliance, recruitment, training and achieving KPI's. They want inspirational leaders with excellent people management skills, who will support and develop a culture of customer excellence and will continue to coach and enhance your teams' ability to achieve excellence in all areas of the store. As the Store Leader you will be a role model and proactively seek opportunities to support activities that improve the employee experience. About the Store Leader O2 role; Recruit and retain the very best people for the business. Create an environment that encourages teamwork and a feedback culture Recognise people for their behaviours and performance Conduct well thought out and affective 1-2-1's Ensure training is ongoing and taking place to ensure all Sales Advisors, Assistant Store Leaders and Guru's are product specialists and Customer Service experts. Take a lead role in ensuring your team are delivering a positive and informative customer experience. Be an advocate of O2, inspiring your teams to bring your products to life through engaging Demonstrations and passionate conversations. Lead by example Achieve KPI's while controlling cost Be innovative and open minded in your ability to identify business growth opportunities. Requirements of the Store Leader O2; Experience of managing a high performing team The ability to communicate effectively, at multiple levels and in in an engaging manner Strong time management skills, with the ability to prioritise A lead by example mind set and professional approach to the work environment If you feel that you meet the criteria of the Store Leader O2 then please apply now

Customer Service Advisor (GURU) O2

  • Nationwide / Work from Home
  • Competitive
  • Permanent
Posted 4 days ago

Customer Service Advisor (GURU) O2 Location: London Salary: Competitive Salary We are a unique team of people that thrive on providing the best possible 1st class customer experience for all who visit us. Looking for ambitious, dynamic and entrepreneurial people to help support our growth and goal to be the largest franchise within Telefonica UK. We will provide you with the full support and the training that is needed to fulfil your role and in return we ask that you come to work and give the passion and commitment required to give people reason to cheer. Our team: Our stores are where people go for digital services and mobiles, tablets and laptops that can add a whole new dimension to their lives. As one of our Gurus it will be up to you to use your passion for technology and customer service to raise eyebrows and show our customers how their devices can open up new digital worlds. Requirements of the Customer Service Advisor (Guru) O2: Guru of Excellence - Not your average Guru! If youre passionate about technology, youll love being part of the team in one of our fun and relaxed stores. Sharing your knowledge, enthusiasm and expertise, youll inspire everyone you speak to and take the time to make emotional connections with our retail customers. But it wont just be our customers wholl benefit from your digital knowledge. Youll make sure your teammates are up-top speed with the latest tech and can wow with their demos. Someone who can make even the most technically advanced products seem simple, youll keep your finger on the pulse of the latest trends and enjoy going along to our regular Guru forums. In addition to your customer facing role, you will also be leading and supporting a group of other Gurus by helping them, educate; inspire; resolve and create digital theatre on our shop floors. You will be based in a "Store of Excellence" where you will help upskill new recruits and evolve our culture of learning. Be more: We believe that everyone can be more. So, well push you to realise your potential and be the best for yourself, your retail team and your customers. Do not miss out on this great opportunity to join an award winning team within the mobile phone industry. Benefit from our unique employee incentives package including discounts, rewards and fun activities. If you feel that you meet the above criteria of the Customer Service Advisor (Guru) O2 role then please apply now!

Customer Service Advisor (GURU) O2

  • Nationwide / Work from Home
  • Competitive
  • Permanent
Posted 4 days ago

Customer Service Advisor (GURU) O2 Location: London Salary: Competitive Salary Our client are a unique team of people that thrive on providing the best possible 1st class customer experience for all who visit them. Looking for ambitious, dynamic and entrepreneurial people to help support their growth and goal to be the largest franchise within Telefonica UK. Their team: Our client's stores are where people go for digital services and mobiles, tablets and laptops that can add a whole new dimension to their lives. As one of their Gurus it will be up to you to use your passion for technology and customer service to raise eyebrows and show their customers how their devices can open up new digital worlds. Requirements of the Customer Service Advisor (Guru) O2: Guru of Excellence - Not your average Guru! If youre passionate about technology, youll love being part of the team in one of their fun and relaxed stores. Sharing your knowledge, enthusiasm and expertise, youll inspire everyone you speak to and take the time to make emotional connections with their retail customers. But it wont just be their customers wholl benefit from your digital knowledge. Youll make sure your teammates are up-top speed with the latest tech and can wow with their demos. Someone who can make even the most technically advanced products seem simple, youll keep your finger on the pulse of the latest trends and enjoy going along to their regular Guru forums. In addition to your customer facing role, you will also be leading and supporting a group of other Gurus by helping them, educate; inspire; resolve and create digital theatre on their shop floors. You will be based in a "Store of Excellence" where you will help upskill new recruits and evolve their culture of learning. Be more: Our client believes that everyone can be more. So, theyll push you to realise your potential and be the best for yourself, your retail team and your customers. Do not miss out on this great opportunity to join an award winning team within the mobile phone industry. Benefit from their unique employee incentives package including discounts, rewards and fun activities. If you feel that you meet the above criteria of the Customer Service Advisor (Guru) O2 role then please apply now!

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